Customer Service Specialist

JOB REQUIREMENTS: IDR is seeking a Customer Service Representative to

join one of our top clients in the healthcare industry. This role can be

performed remotely from Wisconsin or Michigan. If you are looking for an

opportunity to join a large organization and work within an ever-growing

team-oriented culture, please apply today! Position Overview Under the

general supervision of a Manager, the Customer Service Representative

will be responsible for triaging inbound calls from healthcare providers

while ensuring a high level of customer service. Responsibilities

include: \* Assisting Health Plan customers with inquiries regarding

member benefits and eligibility, claim status verification, and health

plan claim processing requirements. \* Maintaining accurate

documentation of customer interactions. \* Communicating effectively

with customers while maintaining confidentiality. \* Collaborating with

co-workers and supporting a team-oriented environment. Required Skills

\* 2 years of customer service experience in the healthcare field \*

Strong background in call center, insurance, or medical environments \*

High School Diploma required; some college-level coursework preferred.

\* Experience with EPIC software is a plus. What\'s in it for you? \*

Opportunity to work remotely or onsite. \* Full-time, Monday to Friday

schedule with flexibility (no on-call or weekends). \* Comprehensive

training and onboarding program. \* Competitive pay at up to \$19/hr.

Why IDR? \* 20+ Years of Proven Industry Experience \* Dedicated

Engagement Manager for Support and Guidance \* Employee Stock Ownership

Program \* Comprehensive Benefits Package Pay transparency: 19/hr All

qualified applicants will receive consideration for employment without

regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, disability, or status as a protected veteran.

IDR is subject to certain governmental recordkeeping and reporting

requirements for the administration of civil rights laws and

regulations. In order to comply with these laws, we invite employees to

voluntarily self-identify their race or ethnicity, gender, and veteran

status (if applicable). Submission of this information is voluntary and

refusal to provide it will not subject you to any adverse treatment. The

information obtained will be kept confidential and may only be used in

accordance with the provisions of applicable laws, executive orders, and

regulations, including those that require the information to be

summarized and reported to the federal government for civil rights

enforcement. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online: