Customer Service Specialist

Customer Service Specialist, Easthampton Office Regular Full-Time Hourly

Easthampton Office, Florence, MA, US Requisition ID: 1656 Are you

looking for an employer that provides 4+ weeks of PTO and benefits upon

hire, focuses on advancement opportunities, and has an overall average

employee tenure of a decade? With tuition reimbursement, wellness

incentives, and a 401K plan with dollar-for-dollar match, Florence Bank

has it all! At Florence Bank, we offer: Competitive salary Generous paid

time off 12 paid holidays Dynamic work culture Fun work environment

Weekly pay schedule Medical, dental, vision and life insurance upon hire

401K plan with dollar-for-dollar match Profit sharing bonus after two

full calendar years of employment Robust wellness program with monetary

incentives \$5,000 tuition reimbursement each calendar year We are

currently seeking candidates to join our exceptional team for the

following position: Job Title: Full-Time Customer Service Representative

Location: Easthampton Office Position Summary: Provides superior

customer service to customers while placing an emphasis on relationship

building. Essential Functions: Consistently provides superior

professional service to internal and external customers. Consistently

meet expectations of teamwork, punctuality, and regular, reliable

attendance. Opens, maintains, and services deposit accounts and

ancillary services. Demonstrates an understanding of trusts, POAs, and

estates. Professionally answers questions and resolves problems for

customers and staff. Performs a variety of customer service-related

tasks, including, but not limited to redeeming US Savings Bonds,

notarizing documents, and processing domestic/international wires.

Creates awareness about products and services through needs exploration

and rapport building. Makes referrals as appropriate. Assists in

attaining branch sales goals by supporting and participating in branch

campaigns. May act as a safe deposit custodian by establishing and

closing safe deposit contracts, processing payments, and providing box

access. Possesses complete knowledge of teller functions to assist as a

teller as needed. Provides support to all branches. Other

Responsibilities: Assumes additional responsibilities as requested.

Education, Experience, and Skills Required: The following skills,

experience, or background are necessary (with or without accommodation)

for this position. High school diploma or GED required; additional

courses or CFT classes preferred. Minimum of two years of retail banking

and/or Customer Service experience with demonstrated leadership and

communication skills. Strong communication and interpersonal skills.

Strong knowledge of current technology and ability to adapt to changing

technology. Demonstrated commitment to customer service. Physical

Demands/Conditions Requirements: General Office environment. Uses

computer keyboard for extended period (90%) to enter transactions or

obtain account information and complete forms. Extensive use of

telephone. Stands or sits for an extended period (up to 7.5 hours per

day). Counts cash/coin for an extended period (up to 6 hours per day).

Carries bags of coin (up to 25 pounds). Ability to wear head set for

extended period to communicate with drive-up customers. Equipment Used:

General office equipment.