Client Services Representative

About L & E Research, Inc.

L&E Research connects clients with consumers, medical professionals, business professionals, and more - for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E's software and technology solutions.

Client Services Representative

Below outlines the core job responsibilities of the position. The employer reserves the right to amend and modify these responsibilities should alternate needs arise. The employee must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodation will be provided.

This position is an In Office position and pays between $12-$14 per hour.

Job Responsibilities

• Serve as part of a team, directly interacting with and taking care of the needs of a variety of corporate clients conducting market research in our facility:
• Reading and responding to emails
• Printing and copying documents
• Setting up audio-video recordings
• Ordering and re-plating food
• Setting up facility rooms for studies (arranging tables and chairs as needed, preparing supplies, etc.)
• Cleaning up after studies have been completed
• Handle the reception desk - Greet all visitors to L&E facilities, determine their reason for visit, and direct them accordingly
• Answer telephones - Answer general respondent questions, provide directions, and transfer calls to appropriate staff members as needed
• Able to learn to use a variety of equipment/technology, including:
• Copier & Printers
• Laptops & Desktop Computers
• Internet & Email
• Document & Spreadsheet Software
• Telephones
• Recording equipment
• Streaming equipment and software (L&E video streaming & Focusvision internet streaming)
• Projectors & Screens
• TV Monitors
• Polycom Speaker Phone
• Assist with shopping for client and respondent food, project supplies, and facility needs using your own vehicle (mileage will be paid)
• Keep client rooms clean, neat, and fully stocked both during and after a study
• Other duties as required by the Client Services Manager or Client Services Assistant

Other Required Responsibilities

• Complete all training course assignments issued by IT and adhere to the overall ISO/IEC 27001:2013 and ISO

20252:2019 standards

Qualifications

• Must be able to work a flexible, part-time work schedule, averaging 15-25 hrs weekly (up to 120 hours per month)
• Must have a valid and current driver's license, as well as a working vehicle (not required in New York or Denver)
• Must have proof of automobile insurance
• Previous customer service experience desired

Knowledge, Skills, & Abilities

• Computer experience is a plus, including:
• Microsoft Office - Word, Excel, and Teams
• Internet & Email
• OneDrive - Cloud-based storage

Soft Skills

• Must exhibit excellent people skills, with a friendly, welcoming personality
• Must have the ability to work well with others and be a team player