Customer Service Representative

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Responsibilities To assist in providing a positive take-out or delivery

service for every guest by using proper telephone techniques and

accurately taking orders The CSR/Counter is responsible for answering

all incoming telephone calls, taking orders over the phone, and/or

directing calls to appropriate personnel Answer all telephone calls

immediately using the proper greeting Assist customers verbally in a

friendly, helpful, professional manner, ensuring consistent customer

satisfaction using the 10 Steps to Efficient Phone Service Clearly write

down any customer orders using the proper notation and the appropriate

order form and requesting all pertinent information Enter all take-out

and delivery orders into the POS system accurately and completely