Customer Service Representative

ob title: Representative I - RX Comm

Location:2100 Highland Corporate Drive, Cumberland, RI, USA, 02864

Duration: 6 Months

Schedule: Part Time 9 am - 2 pm Monday to Friday

Pay rate: $18.00

Support for CVS.com / RX Records responsible for providing concise patient and prescription information in accordance with HIPAA.

Description:
REMINDER: the position is onsite and needs to be local.
The position requires the candidates in office and will need to be local.

* Data entry; accounting and disclosure application (internal system)
* Opening mail
* Organizing correspondents
* Entering receipts into systems
* No customer contact
* Should have good data entry skills
* Able to work independently with little supervision
* Able to multi-task

• Experience : * Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment). * Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members. * Computer experience is required with proficiency in Microsoft Outlook, Word and Excel. * Basic alpha number data entry skills with attention to accuracy and quality is essential. * Intermediate math skills are required with attention to detail and quality essential. * Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology. * Ability to work with people in a team environment while meeting individual performance goals. * Must be able to read and interpret policies, procedures and instructions. * Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.
• Education : High School diploma or GED