Customer Service Specialist- Norlanco Family Medicine (Part Time/Day & Evening Shift) NEW

Customer Service Specialist- Norlanco Family Medicine (Part Time/Day & Evening Shift)

Job ID: 261939

Work Type: PT 20+ HOURS

Location: Elizabethtown, PA, United States

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and givefort and reassurance. Our employees shape our future each day. Are you living your life's work?

HOURS: 32 hrs/wk- Monday through Thursday hours between 8:00am and 8:00pm. Friday 8:00am- 5:00pm. Saturday 8:00am - 12:00pm

POSITION SUMMARY: Providesplete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating andmunicating effectively during increased volumes or withplex patients.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable amodation) to perform the following duties:

Performsplete and accurate patient registration including but not limited to: walk in, check-in, and/or scheduled.

Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity. Demonstrates skill to service both hospital and physician office patients, as assigned.

Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services. Effectively manages general patientplaints/concerns in a professional manner, escalating moreplex issues to supervisor/manager as needed.

Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations.

Refers patient to appropriate person for questions regarding; collections, insurance coverages, and financial assistance.

Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.

Verifies patient, guarantor, coverage and hospital account information. Performs required referral/authorization processes and enters orders for applicable tests.

Understands insurancepany coverage and referral/authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately electronic insurance responses.

Prepares and/or releases records or orders in the e-Health record. Scans all necessary documents into appropriate medical record. Understands the importance of patient's medical information that is documented on paper. Sends all pertinent information to document imaging or heath information management team with in the established time frames.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer aprehensivepensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged andmitted to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.