Bilingual Portuguese English Customer Service Specialist

Are you passionate about helping people and solving problems? Do you enjoy working in a dynamic, client-focused environment where no two days are the same? We are looking for a bilingual candidate to join our client's Scaled Business Success (SBS) team at as a Client Service Specialist and play a key role in supporting small businesses as they grow their teams.

This is a fully remote, long-term temporary opportunity for a highly motivated and tech-savvy professional who is fluent in both Portuguese and English and resides in the Eastern Time Zone.

What You'll Do

• Deliver exceptional support to small business clients via phone, chat, and email, helping them resolve issues and make the most of their Indeed accounts

• Take a consultative approach to understanding client needs and delivering thoughtful, solutions-oriented guidance

• Educate clients on Indeed's growing suite of products to ensure they get maximum value and results

• Meet and exceed client experience metrics such as CSAT and conversion rates

• Collaborate with internal teams including Product, Operations, Search Quality, and Aggregation to troubleshoot and elevate the client experience

• Thrive in a team-oriented, fast-paced, and feedback-rich environment where continuous learning is the norm

What You Bring

• 1+ year of experience in customer service or B2B client support

• Fluent in Portuguese and English (written and verbal) - this is a must

• Tech-savvy with the ability to quickly learn and adopt new tools and systems

• Experience with online advertising, SEM, PPC, recruitment marketing, or staffing is a strong plus

• Strong multitasking skills and the ability to remain calm and professional under pressure

• Eagerness to learn, grow, and contribute to a team that values both experimentation and excellence

Hunter Hamilton offers hourly/weekly pay, direct deposit and temporary health benefits options!

Apply today for immediate consideeration!

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