Customer Service Representative - Home Oxygen & DME (1.0 FTE)

Youll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.

And youll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits
We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide .

Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!

Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting. Click here to learn more!

Customer Service Representative - Home Oxygen & DME (1.0 FTE)
Billings Clinic (HOME OXYGEN DME BILLINGS)
req9951

Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)
Starting Wage DOE: $17.00 - 21.25

Responsible for one of the first impressions apatient/client/customer will have of Billings Clinic. The incumbent in thisposition is responsible for providing customer service, high quality referenceclient support and procedural support to Home Oxygen. Works as an advocatebetween customers and insurance companies to gather documents, scheduleappointments, and fill orders sent by health care providers for all DME(durable medical equipment) requests and responding to a variety of diversequestions regarding client and reference to Home Oxygen services. DME isequipment that helps aid in daily living activities in the home. It includes avariety of equipment: CPAP/BIPAP, Ventilator, Tracheostomy, Oxygen, Walkers,Wheelchairs, Orthopedic Supplies, Enteral, and Wound Care.

Essential Job Functions
Greets customers and answers multi-line, high volume telephone and processingorders via fax/phone and responds to the majority of all incoming calls beforetransferring to alternate resources.
Schedules appointments for in office visits, and fordeliveries of oxygen and DME supplies/equipment.
Works with Physicians and support staff to gather allrequired documentation, information, demographics in order to submit cleanbilling claims to insurance companies.
Executes prior authorization to insurance companies andverifying insurance eligibility.
Provide customer service to patients by listening,troubleshooting issues, missing or incorrect information and helping navigatetheir needs. Serves as a resource to internal and external customers.Responsible for initiating telephone calls to obtain missing information or toclarify information as necessary.
Works with computers to include Microsoft Outlook, EMRdatabase and TIMS software.
Takes appropriate steps to resolve and/or engages withdepartment leadership for resolution of issues.
Fast paced environment while multitasking answeringphones, helping walk-in customers, and filling orders.
Helps resolve product issues/concerns and provides producteducation on all DME equipment/supplies and follows manufacturer warranties.
Interacts with patients addressing complaints and concernswhile following department/company policy.
Must maintain customer service focus in all situationsestablishing credibility, trust and rapport

Minimum Qualifications
Education
High School or GED

Experience
Minimum of 6 months of successful experience demonstrating and providingcustomer service.
Successful experience working with and interacting with the staff and public ina productive and efficient manner.
Experience providing administrative and clerical support in a healthcare fieldexperience preferred
CNA or Home Care Aid experience, preferred.

Billings Clinic is Montanas largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed tobeing an inclusive and welcoming employer, that strives to be kind, safe, andcourageous in all we do. As an equal opportunity employer, our policies andprocesses are designed to achieve fair and equitable treatment of all employeesand job applicants. All employees and job applicants will be provided the sametreatment in all aspects of the employment relationship, regardless of race,color, religion, sex, gender identity, sexual orientation, pregnancy, maritalstatus, national origin, age, genetic information, military status, and/ordisability. To ensure we provide an accessible candidate experience forprospective employees, please let us know if you need any accommodations duringthe recruitment process.