At ITT, we have a clear purpose as an organization to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.
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- Purchase order entry and order acknowledgment. Coordinate and administer customer schedule change requests.
- Maintain a high level of data integrity and adhere to department turnaround times.
- Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email and fax correspondence.
- Administer customer requirements via customer web portals as needed.
- Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.
- Support Sales and Marketing forecasting and sales analysis activities.
- Mitigate customer complaints concerning billing disputes and services rendered.
- Liaison between ITT CT finance and customer to provide research and support of credits and invoice re-bills.
- Interface organizationally with all supportive departments as needed to support customer needs.
- Build rapport and promote communication across internal supply chain and drive for issue resolution
- Promote department objectives and office lean principles.
- Minimum 5 years of customer service experience.
- Business or Technical School (AA/AS) or Equivalent desired
- Experience in the aftermarket aerospace industry; FAA repair station knowledge is preferred.
- Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers.
- Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint) to prepare spreadsheets, graphs, presentations and reports.
- Must possess ERP system knowledge, experience with AS400 or Oracle is a plus.
- Candidate must be a well-organized, multi-tasking, self-starting individual
Safety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
ITT Corporation is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law.
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Equal Pay Act Statement We aim to pay our ITTers fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on what they accomplish, but also on how they reflect ITTs values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations. Equal Pay Act Range $22.69 - $33.85Want to find more Customer Service opportunities?
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