Customer Service Specialist
Milford, MI 48381
Posted: 05/29/2025
Job Number: 46220834
Job Description
We have a great client that is looking for a Customer Service Specialist in Milford, MI!
This is a 13-week contract with the possibility of extension or direct hire. The pay rate is $23 per hour.
Schedule: Monday through Friday- 8:30am - 6:00pm
Job Summary:
This position has the following primary objectives with respect to customer relations:
Provide follow-up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers
Support corporate and departmental goals, member enrollment activities and product implementations
Research, investigate and resolve service failures. Improve customer experience by identifying root causes, trends and recommend resolutions for service recovery and retention
Educate members and prospective members to promote HAP as the health care coverage of choice.
Qualifications:
Associate's Degree OR minimum of four (4) years of recent and related work experience in a customer service capacity may be considered in lieu of the degree.
Minimum of two (2) years of recent Customer Service or Call Center experience within the last three years.
High degree of integrity, patience, maturity, empathy, tact and Diplomacy.
Problem solving skills, flexibility, good judgment and ability to provide service excellence.
Ability to handle assigned projects from start to successful completion including appropriate follow-up and documentation.
Ability to handle multiple priorities concurrently in a timely and accurate manner.
Strong interpersonal, listening, verbal communication and business writing skills.
Efficiency in using a PC and various Microsoft programs.
Fundamental understanding of HMO/PPO/POS delivery system and claims billing.
Must be able to work flexible shifts, overtime including evenings and weekends as requested and/or scheduled.
Apply today or email your resume directly to Steve Olzark at solzarkxfiregroup for immediate review!
Meet Your Recruiter
Steve Olzark
Milford, MI 48381
Posted: 05/29/2025
Job Number: 46220834
Job Description
We have a great client that is looking for a Customer Service Specialist in Milford, MI!
This is a 13-week contract with the possibility of extension or direct hire. The pay rate is $23 per hour.
Schedule: Monday through Friday- 8:30am - 6:00pm
Job Summary:
This position has the following primary objectives with respect to customer relations:
Provide follow-up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers
Support corporate and departmental goals, member enrollment activities and product implementations
Research, investigate and resolve service failures. Improve customer experience by identifying root causes, trends and recommend resolutions for service recovery and retention
Educate members and prospective members to promote HAP as the health care coverage of choice.
Qualifications:
Associate's Degree OR minimum of four (4) years of recent and related work experience in a customer service capacity may be considered in lieu of the degree.
Minimum of two (2) years of recent Customer Service or Call Center experience within the last three years.
High degree of integrity, patience, maturity, empathy, tact and Diplomacy.
Problem solving skills, flexibility, good judgment and ability to provide service excellence.
Ability to handle assigned projects from start to successful completion including appropriate follow-up and documentation.
Ability to handle multiple priorities concurrently in a timely and accurate manner.
Strong interpersonal, listening, verbal communication and business writing skills.
Efficiency in using a PC and various Microsoft programs.
Fundamental understanding of HMO/PPO/POS delivery system and claims billing.
Must be able to work flexible shifts, overtime including evenings and weekends as requested and/or scheduled.
Apply today or email your resume directly to Steve Olzark at solzarkxfiregroup for immediate review!
Meet Your Recruiter
Steve Olzark
Job ID: 479400752
Originally Posted on: 6/2/2025
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