Customer Service Associate - 1284

JOB REQUIREMENTS: Customer Service Associate - 1284 Summary: Tri-PhaseAutomation is a unique distributor with over 25 years of service ofinnovation in the automation industry. We hire degreed engineers to bethe face of our company, providing solutions to customers. We seek toform relationships to be an extension of our customers\' engineeringteams. We are a hi-tech automation distributor that works withmanufacturing companies in Wisconsin and Northern Illinois. Tri-Phaseprovides innovative solutions with the largest breadth of products andservices in the Midwest and represents and supports the world\'s leadingvendors in robotics, vision, PLC\'s and motion control. Our customersrely on us to help reduce risk, costs and provide a variety of valueadded services based on our customers\' requirements. This role is forthe Associate to join our Customer Service team sharing the criticalrole of servicing our customers through the order entry, purchasing,expediting, and general service functions. The Associate will beresponsible for the accurate and timely completion of these functionswhile being adept at working both independently and with team members.Job Location: Pewaukee, WI Duties and Responsibilities: \* Responsiblefor pre-sales quotes and entering customer orders. This may include theplacement of vendor purchase orders if necessary. \* Reviews andmonitors each order to ensure timely product delivery. \* Resolveproduct or service problems by clarifying the customer\'s complaint;determining the cause of the problem; selecting and explaining the bestsolution to solve the problem; expediting correction or adjustment;following up to ensure resolution. \* Manage large amounts of incomingemails and calls from customers and vendors. \* Identify and assesscustomers\' needs to achieve satisfaction. \* Build sustainablerelationships of trust through open and interactive communication. \*Handle complaints, provide appropriate solutions and alternatives withinthe time limits, and follow up to ensure resolution. \* Followcommunication procedures, guidelines, and policies. \* Special projectsas required. #triphase #FCG-L #LI-NP1 #flowcontrolgroup#manycompaniesoneteam Tri-Phase Automation operates as a vitalsubsidiary within Flow Control Group (FCG), a prominent holdings companythat is a leading solutions provider focused on technically orientedproducts and services for flow control, fluid handling and process,industrial automation, and life sciences with locations throughout NorthAmerica. As a critical intermediary between over 3,000 suppliers and15,000 customers, over 90 brand companies, and close to 1,700 employees,FCG\'s distribution and technical expertise serve an essential functionin the movement of mission-critical components to a diverse array of endmarkets and applications. Why Build a Career with Us? Everyone\'s anOwner of the Company: Because every team member contributes to FlowControl Group\'s success, everyone has the benefits of ownership! FlowControl Group has a broad-based employee ownership program extended toevery employee within our portfolio companies. Competitive Benefits:Enjoy an attractive benefits package that includes Medical, Dental andVision insurance (among other plans), competitive 401(k) matchingprogram, career growth opportunities, employee referral program, paidtime off and holidays, as well as parental leave. Training: FCGUniversity learning and training platform available to all employeesoffering over 80k courses. Career Growth Opportunities : At Flow ControlGroup, we are committed to your professional development. With a vastnetwork of over 100 brands across North America, we provide unparalleledopportunities for growth and advancement. Whether you\'re just startingyour career or looking to take it to the next level, we offer customtraining programs, mentorship, and a supportive environment to he p youachieve your goals. Join us and be part of a dynamic team where yourcontributions make a real impact. Equal Opportunity Employer: FlowControl Group is an Equal Opportunity Employer. We celebrate diversityand are committed to creating an inclusive environment for allemployees. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, sexualorientation, gender identity, national origin, or any other legallyprotected characteristics. \*\*\*\*\* OTHER EXPERIENCE ANDQUALIFICATIONS: Qualifications: \* Bachelor\'s degree is desired, notrequired. \* Experience in a customer service setting is a plus. \*Strong communication skills needed. \*\*\*\*\* APPLICATION INSTRUCTIONS:Apply Online: Applicants ONLY to apply via URL link provided!