Customer Experience Representative
- OREGON EMPLOYMENT DEPARTMENT
- Salem, Massachusetts
- Full Time
Job Listing ID: 4279783 Job Title: Customer Experience Representative
Application Deadline: Open Until FilledJob Location: Salem
Date Posted: 05/27/2025Hours Worked Per Week: Not Provided
Shift: Not Provided
Duration of Job: Either Full or Part Time, more than 6 months
You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)
Job Summary:
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
Datavant's Customer Experience Representative - Retrieval, will interact with Record HUB customers by addressing inquiries, resolving issues or complaints as well as educating customers.
What You Will Do...
Monday-Friday 8:00am-6:00pm EST - Full-Time Temporary
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries in a high call volume, fast-paced environment.
Interacts with customers via telephone, email, and online chat providing customer service to Record Hub customers by answering complex product related questions, resolving issues, and educating customers.
Investigate and solve product and service complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Making outbound telephone and email contacts to customers to provide education and facilitate issue resolution.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process
Performs other related duties as assigned
What Helps You Stand Out...
Excellent communication skills including active listening.
Service-oriented to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Critical thinking and strong problem-solving skills
Proficient computer skills with the ability to learn new software and tools.
Proficient in working with ticketing systems
Education and Experience:
High school diploma, general education degree, or equivalent.
3 or more years of Customer service experience required
Experience using Call Center Phone systems like Ring Central
1 or more year of experience in a call center environment.
Data entry/Typing skills of 30 WPM
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$17.78-$22.74 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to th...
Job Classification: Customer Service Representatives
Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more.
Compensation
Salary: Not Provided
Job Requirements
Experience Required: See Job Summary
Education Required: NoneMinimum Age: N/A
Gender: N/A
Application Deadline: Open Until FilledJob Location: Salem
Date Posted: 05/27/2025Hours Worked Per Week: Not Provided
Shift: Not Provided
Duration of Job: Either Full or Part Time, more than 6 months
You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)
Job Summary:
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
Datavant's Customer Experience Representative - Retrieval, will interact with Record HUB customers by addressing inquiries, resolving issues or complaints as well as educating customers.
What You Will Do...
Monday-Friday 8:00am-6:00pm EST - Full-Time Temporary
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries in a high call volume, fast-paced environment.
Interacts with customers via telephone, email, and online chat providing customer service to Record Hub customers by answering complex product related questions, resolving issues, and educating customers.
Investigate and solve product and service complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Making outbound telephone and email contacts to customers to provide education and facilitate issue resolution.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process
Performs other related duties as assigned
What Helps You Stand Out...
Excellent communication skills including active listening.
Service-oriented to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Critical thinking and strong problem-solving skills
Proficient computer skills with the ability to learn new software and tools.
Proficient in working with ticketing systems
Education and Experience:
High school diploma, general education degree, or equivalent.
3 or more years of Customer service experience required
Experience using Call Center Phone systems like Ring Central
1 or more year of experience in a call center environment.
Data entry/Typing skills of 30 WPM
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$17.78-$22.74 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to th...
Job Classification: Customer Service Representatives
Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more.
Compensation
Salary: Not Provided
Job Requirements
Experience Required: See Job Summary
Education Required: NoneMinimum Age: N/A
Gender: N/A
Job ID: 479195128
Originally Posted on: 5/31/2025
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