Customer Service Specialist

Reference #: R18312About the Team/RoleThe Customer Service Specialist primarily engages with WEX customers over the phone. In this role, you would be responsible for accurately answering customer inquiries about available products while delivering high-quality service. Additionally, you will provide guidance to customers via telephone and email.How You'll Make an ImpactAssist customers by answering questions, resolving issues, and providing education on servicesAnswer between 40-60 inbound phone calls per dayNavigate and effectively use 10-15 different systems simultaneouslyMultitask across multiple platforms during each callDeliver clear communication while providing accurate answers and solutionsEducate customers on additional options or features accordinglyRespond accurately to email inquiries, maintaining proper language, grammar, and spellingAdhere to confidentiality guidelinesConduct thorough research to investigate all inquiries using available reference materialsAchieve or exceed established customer service standards and goalsMaintain product knowledge and actively participate in ongoing departmental training and educationProvide additional training to team members when necessaryExperience You'll BringProficiency with computers is requiredAccess to high-speed internet via ethernet cable is requiredPrevious exposure managing a steady flow of incoming callsStrong customer service and/or call center background is preferredAll offers are contingent upon successful completion of a background check and drug screening. WEX is an Equal Opportunity Employer, welcoming Veterans and individuals with disabilities.The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Equal Opportunity Employer/Vets/Disability