Patient Services Coordinator/Customer Service Coordinator - Now Hiring

Physical Therapy & Sports Medicine Centers (PTSMC) is seeking a Part -Time or Full Time Patient Services Coordinator for our private practice physical therapy office in Westbrook, CT. Patient Service Coordinators are vital members of our clinic's team and often the first and last point of contact at our front desk. PSCs provide quality customer service while managing front desk operations and administrative duties. Ideal candidates are personable, highly-motivated individuals who possess a friendly, professional demeanor and a desire to help others. Responsibilities include: Provide high-quality customer service Greet patients and visitors entering the clinic Answer telephones and direct calls accordingly Explain all forms to ensure completion such as intake and insurance documents Input documents and data accurately in the electronic medical record Schedule appointments Collect patient payments Clinics are open 7:00 am - 7:00 pm. Must have availability between these hours. Some shifts may include evenings. ABOUT THE ORGANIZATION Why Choose PTSMC? Physical Therapy & Sports Medicine Centers is proud to have been named a " Top Workplace " in Connecticut for 14 consecutive years, as well as a " Top Workplace USA " for the past 4 years! Our Mission Improving the quality of people's lives by providing: Unmatched experiences Clinical excellence Lifelong relationships Who We Are Physical Therapy & Sports Medicine Centers is Connecticut's largest private-practice physical therapy company with 33 locations around the state serving more than 20,000 patients every year. President Alan Balavender, a physical therapist himself, purchased and started the first PTSMC clinic in Waterbury in 2000. Balavender established a 'partnership model' that supports physical therapists who want to own and operate their own clinics, and has since helped more than 20 clinicians realize that goal. Our Reputation Physical Therapy & Sports Medicine Centers has achieved a reputation as a leader in healthcare throughout the state of Connecticut, improving the quality of life for our patients with a 'patient-centric' approach to physical therapy. Our aim is to return individuals to work, athletics, activity level and the lifestyle they enjoyed prior to pain, injury or surgery. PT for Life Culture At PTSMC, we are always building our 'PT for Life' culture. 'PT for Life' is our philosophy for how we treat each other and our customers, be they patients, friends, family or clients. We are proud to be named a 'Top Workplace' in Connecticut for thirteen consecutive years - a distinction made even more meaningful by the fact that it is earned through employee feedback on factors such as job-satisfaction and work environment. We are also proud to have earned a 'World Class' designation by Net Promoter Score, an internationally recognized customer satisfaction survey, as well as a 5-star average review on Google. It is our commitment to provide excellent care and service to all who interact with PTSMC - from the first touchpoint to the moment a patient leaves feeling better - and to build lifelong relationships along the way. Learn more about PTSMC by visiting www.ptsmc.com and find us on Facebook, X, Instagram and LinkedIn! Physical Therapy & Sports Medicine Centers (PTSMC) is seeking a Part -Time or Full Time Patient Services Coordinator for our private practice physical therapy office in Westbrook, CT. Patient Service Coordinators are vital members of our clinic's team and often the first and last point of contact at our front desk. PSCs provide quality customer service while managing front desk operations and administrative duties. Ideal candidates are personable, highly-motivated individuals who possess a friendly, professional demeanor and a desire to help others. Responsibilities include: Provide high-quality customer service Greet patients and visitors entering the clinic Answer telephones and direct calls accordingly Explain all forms to ensure completion such as intake and insurance documents Input documents and data accurately in the electronic medical record Schedule appointments Collect patient payments Clinics are open 7:00 am - 7:00 pm. Must have availability between these hours. Some shifts may include evenings. ABOUT THE ORGANIZATION Why Choose PTSMC? Physical Therapy & Sports Medicine Centers is proud to have been named a " Top Workplace " in Connecticut for 14 consecutive years, as well as a " Top Workplace USA " for the past 4 years! Our Mission Improving the quality of people's lives by providing: Unmatched experiences Clinical excellence Lifelong relationships Who We Are Physical Therapy & Sports Medicine Centers is Connecticut's largest private-practice physical therapy company with 33 locations around the state serving more than 20,000 patients every year. President Alan Balavender, a physical therapist himself, purchased and started the first PTSMC clinic in Waterbury in 2000. Balavender established a 'partnership model' that supports physical therapists who want to own and operate their own clinics, and has since helped more than 20 clinicians realize that goal. Our Reputation Physical Therapy & Sports Medicine Centers has achieved a reputation as a leader in healthcare throughout the state of Connecticut, improving the quality of life for our patients with a 'patient-centric' approach to physical therapy. Our aim is to return individuals to work, athletics, activity level and the lifestyle they enjoyed prior to pain, injury or surgery. PT for Life Culture At PTSMC, we are always building our 'PT for Life' culture. 'PT for Life' is our philosophy for how we treat each other and our customers, be they patients, friends, family or clients. We are proud to be named a 'Top Workplace' in Connecticut for thirteen consecutive years - a distinction made even more meaningful by the fact that it is earned through employee feedback on factors such as job-satisfaction and work environment. We are also proud to have earned a 'World Class' designation by Net Promoter Score, an internationally recognized customer satisfaction survey, as well as a 5-star average review on Google. It is our commitment to provide excellent care and service to all who interact with PTSMC - from the first touchpoint to the moment a patient leaves feeling better - and to build lifelong relationships along the way. Learn more about PTSMC by visiting www.ptsmc.com and find us on Facebook, X, Instagram and LinkedIn!

Qualifications:

Friendly, Outgoing