Customer Service Specialist
Call Center & Customer Service
$ 18 - $ 28 / Hour
location_on
Stafford Springs, Connecticut
work_outline
Contract/Temporary
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JOB ON CANDIDATE PORTAL
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Job Title: Customer Service Specialist (Must have manufacturing experience) Temp to Perm
Location: Stafford Springs, CT
Pay Range: $18 - $28 per hour (based on experience)
Shift: First Shift, Monday - Thursday 7:00am - 4:30pm, Friday 7:00am - 11:00am
Employment Type: Full-Time (40 hours per week)
Job Summary:
We are seeking a highly motivated Customer Service Specialist to join our team in Stafford Springs, CT. This role is responsible for managing customer interactions and documentation related to order entry, estimating, and general customer support. The ideal candidate will be detail-oriented,anized, and capable of working independently while maintaining high standards of service.
Key Responsibilities:
Maintain quality standards and halt production if necessary to ensurepliance
Provide support across departments as needed
Review blues and specifications; rmend changes when applicable
Prepare and process estimates, sales orders, and job travelers in the ERP system
Review pricing history and generate accurate quotations
Communicate order acknowledgments and delivery updates to customers
Conduct follow-ups after quotes and sales
Collaborate with team leads on quality issues and resolutions
Document critical customer interactions using call management systems
Review part pricing and make necessary adjustments
Perform account reviews and analysis
Follow standard work procedures for all core processes
Qualifications by Level:
Level 1 - Entry Level:
Stronganizational skills and attention to detail
Solid math skills and familiarity with Microsoft Office
Basic understanding of blues and specifications
Clear written and verbalmunication skills
Ability to meet deadlines and manage time effectively
Capable of processing standard repeat and new item orders in ERP with minimal support
Level 2 - Intermediate: (Includes all Level 1 qualifications)
Advanced understanding of blues and MIL Standards
Ability topare estimates to orders and assist in package estimating
Strong knowledge of customer quality requirements
Proficient with customer account setups and portals
Able to handle moreplex (level 2) orders and estimates independently
Level 3 - Advanced: (Includes all Level 1 & 2 qualifications)
Proficient with Microsoft Office and customer portals
Deep understanding of military/government contracts
Able to manageplex (level 3) orders and gang jobs
Familiar with sub-assemblies and kitting processes
Skilled at consulting with customers to engineer parts based on requirements
Education & Experience:
High school diploma or GED required
Associate or bachelor's degree preferred
Minimum 3 years of relevant customer service or estimating experience
Physical Requirements:
Must be able to sit for extended periods
Reasonable amodations will be made for individuals with disabilities
Pay Details: $18.00 to $28.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Ref: US_EN_9...180
Call Center & Customer Service
$ 18 - $ 28 / Hour
location_on
Stafford Springs, Connecticut
work_outline
Contract/Temporary
favorite_border
JOB ON CANDIDATE PORTAL
COPY LINK
link
Job Title: Customer Service Specialist (Must have manufacturing experience) Temp to Perm
Location: Stafford Springs, CT
Pay Range: $18 - $28 per hour (based on experience)
Shift: First Shift, Monday - Thursday 7:00am - 4:30pm, Friday 7:00am - 11:00am
Employment Type: Full-Time (40 hours per week)
Job Summary:
We are seeking a highly motivated Customer Service Specialist to join our team in Stafford Springs, CT. This role is responsible for managing customer interactions and documentation related to order entry, estimating, and general customer support. The ideal candidate will be detail-oriented,anized, and capable of working independently while maintaining high standards of service.
Key Responsibilities:
Maintain quality standards and halt production if necessary to ensurepliance
Provide support across departments as needed
Review blues and specifications; rmend changes when applicable
Prepare and process estimates, sales orders, and job travelers in the ERP system
Review pricing history and generate accurate quotations
Communicate order acknowledgments and delivery updates to customers
Conduct follow-ups after quotes and sales
Collaborate with team leads on quality issues and resolutions
Document critical customer interactions using call management systems
Review part pricing and make necessary adjustments
Perform account reviews and analysis
Follow standard work procedures for all core processes
Qualifications by Level:
Level 1 - Entry Level:
Stronganizational skills and attention to detail
Solid math skills and familiarity with Microsoft Office
Basic understanding of blues and specifications
Clear written and verbalmunication skills
Ability to meet deadlines and manage time effectively
Capable of processing standard repeat and new item orders in ERP with minimal support
Level 2 - Intermediate: (Includes all Level 1 qualifications)
Advanced understanding of blues and MIL Standards
Ability topare estimates to orders and assist in package estimating
Strong knowledge of customer quality requirements
Proficient with customer account setups and portals
Able to handle moreplex (level 2) orders and estimates independently
Level 3 - Advanced: (Includes all Level 1 & 2 qualifications)
Proficient with Microsoft Office and customer portals
Deep understanding of military/government contracts
Able to manageplex (level 3) orders and gang jobs
Familiar with sub-assemblies and kitting processes
Skilled at consulting with customers to engineer parts based on requirements
Education & Experience:
High school diploma or GED required
Associate or bachelor's degree preferred
Minimum 3 years of relevant customer service or estimating experience
Physical Requirements:
Must be able to sit for extended periods
Reasonable amodations will be made for individuals with disabilities
Pay Details: $18.00 to $28.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Ref: US_EN_9...180
Job ID: 478439224
Originally Posted on: 5/25/2025
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