Customer Experience Representative

About APPLIED Adhesives: We have you covered. Nobody knows more about adhesives than APPLIED Adhesives. We are passionate about solving complex challenges with innovative adhesive products and offerings. APPLIED is the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you covered. With world-class adhesive products, equipment, and parts along with visionary leadership, unparalleled expertise, and an agile, responsive service team, were not happy simply staying put. Every day, we leverage our technical expertise and passion for problem solving for the benefit of our customers and the future of our company . We have countless victories that we could celebrate, but were more interested in looking forward than back. Weve collected the talent and skills to continue innovating new product solutions and applications in emerging industries. We have the fortitude to not only accept challenges, but to seek them out. And we have the confidence and determination to become the most sought-after adhesive solutions partner. Come join us! The Role: We are seeking a motivated, hard-working self-starter to join our Customer Experience Team. The Customer Experience Representative will work independently and collaboratively to provide an exceptional customer experience to APPLIEDs current and potential customers. Delivering superior customer value is essential to our well-being. This person will collaborate closely with the Sales Team, Business Development Team and the Operations Team to develop long-term customer relationships. They will also support an assigned territory to manage customer's orders and inquires along with a focus on customer retention and growth. This is a remote position. Candidates living in EST. or CST. are highly preferred. Key Responsibilities:

• Stabilize, secure, and expand our existing accounts by providing an exceptional customer experience.
• Exceed customer expectations through proactive communication, determining unmet needs and providing uninterrupted service.
• Maintain and expand key information in APPLIEDs CRM database on all existing and prospective accounts, to include the documentation of customer conversations and new business developments.
• Provide current and prospective customer experience excellence: to include accurate and professional processing of requests for product, price, product literature, technical assistance, and other sales support activities as needed.
• Foster a team environment for continuous learning and growth opportunities.
• Troubleshoot issues, process customer complaints, and escalate issues with solution options.
• Be a key contributor to achieve annual growth objectives.
• Support and adhere to all safety procedures and complete all required safety training.
• Identify and support improvement opportunities for processes to support company objectives and customer expectations.

You Are Ideal for This Role If You:

• Have a bias for action and like to take initiative.
• Are a team-player but also work well independently.
• Have the willingness to learn and are personally driven to succeed.

Physical Requirements:

• Must be able to remain in a stationary position.
• Constantly operates a computer and other office productivity machinery.
• Able to communicate information and ideas so others will understand.

Experience and Qualifications:

• Bachelors or Associates degree preferred.
• Min. 1-3 years of experience in a customer facing role required.
• Are well-organized, process and data driven, logical thought-process, and the ability to make decisions and act on them.
• Have demonstrated excellence in verbal and written communication skills, including a strong phone presence, listening, and presentation skills with the ability to influence via phone.
• Ability to manage a large group of accounts, communicate at all levels within an organization, build and manage relationships, and demonstrate resilience and able to handle difficult situations with a positive can do attitude.
• Proven experience & ability to work independently as well as in a team environment.
• Knowledge and practice of customer-focused selling processes, and negotiation skills.
• Strong computer skills with ability to learn new systems quickly and efficiently, proficient keyboard abilities, MS Office, Windows O/S, CRM Software, and social media tools.

Why Work for Us:

• Medical, Dental and Vision Benefits
• 401k Match
• Flexible and Team-Oriented work environment
• Generous PTO policy
• Tuition Reimbursement
• Employee Assistance Program
• Career and talent development opportunities as well as opportunities for personal growth

Leading with Integrity, Collaboration, and Passion In todays dynamic business landscape, these core values serve as the compass guiding our actions and decisions. Whether its demonstrating leadership, fostering collaboration, igniting passion, upholding integrity, or maintaining a relentless customer focus, these principles shape our mission, vison and values, and drive our commitment to excellence. Our Core Values: Leadership We are the leaders we wish to follow at work and in our communities. Collaborative One team delivering exceptional value and service. Passion We enthusiastically pursue excellence. Integrity We choose to be ethical and trustworthy. Relentless Customer Focus Our customers are at the heart of everything we do. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typical work is in a climate-controlled environment requiring regular use of computer and electronic equipment. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.