Customer Service Specialist

Be the face of the organization, a brand ambassador with major influence on each customer s experience. -Give professional, courteous customer service in person and over the phone. -Assist customers with standard account-related requests. -Provide information about company products and services. -Provide information about charges and service conditions. -Provide information about service availability. -Advise customers about order/shipment status. -Research and resolve customer problems, acting as the customer liaison between departments when necessary. -Verify customer information and offer solutions in order to retain customer business. -Advise the appropriate sales managers with issues concerning their accounts. -Contact customers to notify them that orders and/or shipments have been made. -Conduct call-backs to external suppliers to verify customer information. -Process customer returns on cancellations. $49,858/Yr FRIDLEY, MN Mail Resume: Tire Depot Co, 8090 Ranchers Rd, NE, Fridley, MN 55432