Customer Experience Representative

Job Title

Job Description

About The Role

Based out of our Value Buds Tri City Plaza location in Cambridge, ON , we are looking for experienced Part-time Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but theyll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. Were looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role and responsibilities include, but are not limited to:

Customer Offering

Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs

Facilitate a welcoming and positive atmosphere for everyone in the store

Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

Promote our culture and brand by participating in merchandising and promotional activities

Work in partnership with Store Managers and other team members to generate sales.

Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products

Participate in routine store maintenance and ensure cleanliness is a priority

Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures

Monitor inventory and re-stock products regularly

Regulatory Adherence

Comply with all OH&S (Occupational, Health, and Safety) policies and procedures

Support and promote Nova Cannabiss and AGCOs (Alcohol and Gaming Commission of Ontario) social responsibility programs

Comply with Nova Cannabiss policies, standard operating procedures, and practices

Experience and Qualifications

Minimum, 2-years of customer service experience

Minimum, 2-years of retail and/or hospitality experience

Cannabis, liquor or healthcare experience is preferred

High School Diploma or equivalent

Valid CannSell certification

Must complete and pass a Criminal Record Check

Working knowledge of regulations as it pertains to selling cannabis in Ontario

Personal Characteristics and Requirements

Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers

Ability to think on your feet and creatively problem solve

Open-minded and constantly identifying ways to improve

Passionate about creating a positive, memorable, and tailored experience for every customer

Excellent communication skills (written and verbal) and a professional demeanor

Team player who is passionate about supporting the overall success of the business

Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times

Responsible and reliable

Must be 19 years of age or older

Must have reliable transportation to commute to/from work

Thanks for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Number of Openings

Time Type