Customer Service Manager Trainee (SNE)

at Hannaford in Old Town, Maine, United States

Category/Area of Expertise: Retail Operations

Job Requisition: 430108

Store Code: Store 08133 Management (2741098)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

Dept Mgr Trainee ( SNE )

DUTIES AND RESPONSIBILITIES

- Foster a positive and inclusive environment to retain associates and customers.

- Ensure that all quality standards are met.

- Manage department operations in accordance with established department standard practices.

- Ensure the maintenance of the departments appearance and presentation.

- Hire, train and develop associates to meet the department needs.

- Attain departmental financial objectives.

- Supervise performance of all duties and responsibilities of all assigned department associates.

- Role model outstanding friendly customer service.

- Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department.

- Ensure the maintenance of accurate records of production, shrink, sales and inventory.

- Must be able to meet physical requirements of the position, with or without reasonable accommodations.

- Provide recognition of accomplishments and offer constructive counseling when necessary.

- Treat all co-workers with fairness, dignity, and respect.

- Ensure department associates are properly trained by certified trainers.

- Ensure all company policies and procedures are followed as outlined.

- Develop product knowledge in all areas of the assigned department.

- Use RF (Radio Frequency) unit as needed.

- Retrieve and organize assigned departments product loads.

- Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues.

- Conduct performance appraisals on all department associates according to company standards.

- Maintain effective work schedules to meet production and customer service standards as well as associates personal needs.

- Understand and us