Customer Service Specialist - Auto Claims

Position: Customer Service Specialist- Auto Insurance Claims

Location: North Phoenix , AZ

Worksite Arrangement: On-site in North Phoenix

Opportunity to be hybrid after ~8months in the role (3 days in, 2 days remote)

Training Schedule: M-F 8am-4:30pm local time (~6-8 weeks)

Regular Schedule After Training: M-F 10am-6:30pm local time

Starting Compensation: $21.50/hr

Start date: June 16, 2025

Overview:

Avenica is currently evaluating talent for a Customer Service Specialist in the insurance industry. This person will be responsible for auto claims and policy inquiries from members. No prior insurance or claims knowledge is required; full training supported by the team! Strong problem-solving and customer relationship management skills are a must. Great opportunities for long-term growth.

Responsibilities:

• Respond timely to customer inquiries through various communication channels (phone, email, system, etc), requires strong talk-typing ability for high-volume documentation while speaking with customers about their situation.
• Resolves claims through proactive problem-solving and decision making, while maintaining compliance
• Accurately process and document claim adjustments, damage evaluation, and investigation details for each case
• Applies appropriate coverage and liability, while resolving high volume and low complexity auto claims such as simple comprehensive and collision
• Build customer relationships during each interaction; this is NOT a call center type role so this is critical for long-term success! Success is to resolve each customer case during first interaction while maintaining efficiency.
  

Requirements:

• 2+ years in a customer or client-facing environment required with high-volume documentation and phone communication
• High School Diploma or equivalent required
• Interest and comfortability in building customer relationships : each conversation requires empathy, attention to detail, and decision-making based on knowledge gained through training.
• E xcellent decision-making skills and attention to detail. Apply knowledge from training and use resources provided to be comfortable making decisions and effectively close claims.
• Must be legally authorized to work in the US, Avenica is not able to provide sponsorship at this time
• Strong customer service and communication skills.
• Analytical mindset and critical thinker
• Strong technical skills with the ability to learn new software quickly
• Training will consist of weekly insurance assessments. Eligibility to continue in the position is based on passing. All necessary information and tools will be provided during training for support in passing!
• Upon passing weekly assessments, it's required to pass insurance licensing exam within the first ~2 months in the role. Cost, learning material and training for exam supported by company.

Upon completing the application, you will be prompted to complete our HAALO inventory . HAALO is simply a way for us to understand your preferences, behaviors, and work styles. HAALO is the next required step to complete your application.

By submitting an application to Avenica, you are agreeing to be contacted via SMS text messages and email.