Associate Technical Product Customer Service Specialist

Associate Technical Product Customer Service Specialist

At Senneca, we embrace the entrepreneurial spirit of the innovators that created our brands from traffic doors, to cold storage doors to fiberglass doors and beyond. We are committed to exceeding our customers expectations and to provide doors that offer safety and protection to our customers most important assetspeople, products, capital investments and processes.

Mankato, MN

Senneca Holdings

Senneca Holdings is a diversified management and holding company whose companies are focused on the specialty door industry. Senneca oversees the operations of its companies, allocates resources among them, and helps to improve the performance of its operations. Senneca seeks out acquisition opportunities that strengthen our position in a business segment as well as companies that will diversify our portfolio of specialty doors.

keywords: position summary,problem solving,process,support,education & experience,skills,preferred

Full Time

Overview:

If you are looking for an opportunity to make a difference, help set the standard and reflect the core values of an organization. Come join "One Team Senneca Holdings.

Hourly, Non-Exempt

401K, Dental, Life, Medical, Vision

Full-Time

We are searching for an experienced Associate Technical Product Customer Service Specialist at our Mankato, MN facility.

This role will be responsible for assisting Technical Product Specialists by collaborating with internal and external customers to troubleshoot issues to ensure quick customer service and satisfaction.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

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Responsibilities:

• Provide support to Technical Product Specialists by supporting customer inquiries and gathering required technical data.
• Generate parts quotations and process customer orders.
• Resolves product or service problems by clarifying customer concerns/complaints/needs and determining the cause/source of the problem.
• Identify the most efficient solution to solve the problem with urgency.
• Expedite corrections or adjustments personally or ensuring ownership is passed to best person to address.
• Follow up to ensure resolution complete and internal and/or external customer is satisfied.
• Review and process warranty claims and returned parts.

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Requirements:

• Minimum of 1 year of experience in technical support related field.
• Experience working with contractors or customers troubleshooting problems and identifying solutions.
• Strong communication skills (verbal and written).
• Excellent problem-solving and technical skills.
• Able to work with a variety of personalities and maintain composure under stressful conditions.
• Able to effectively locate, communicate, and document information.
• Willing to learn quickly to grow their technical abilities.
• Computer Skills: Proficient Typing Skills, Word, Outlook, Excel.
• Able to learn Manufacturing/ERP system, Salesforce/CRM, and CAD Viewing programs.

Preferred Qualifications:

• Associate degree in an engineering or technical field or equivalent experience.
• Electrical control problem solving skills.
• Available to travel to customer job sites (5% to 15%).

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Please no Third-party candidates or phone calls

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