Job ID: 348736631

Job Description

iHire, an award-winning career platform, is seeking a Customer Success Representative to join our team. We are growing at a rapid pace and seek conscientious employees to help us continue to thrive in this exciting market. 

We’d like to hear from you if you are energized by working in a fast-paced, dynamic call center environment.  We are a Great Place to Work-Certified™ company with a nationally recognized workplace culture. 

This is a remote full-time position with hours of 8:30 am to 5:30 PST/9:30 to 6:30 MST time.

What You Will Do: 

• Provide customer service and technical support with accurate, satisfactory answers to queries and concerns via telephone, email, and online chat.
• Develop and maintain positive customer relations and collaborate with other departments to ensure customer requests and questions are handled appropriately and in a timely manner. 
• Research and analyze data to address challenges and customer service issues by with multiple systems, programs, and screens at the same time.
• Guide callers through troubleshooting, navigating the company site or using the products or services.
• De-escalate issues in a calm and positive manner and stay composed in stressful situations.
• Perform root cause analyses to identify and develop strategies for addressing issues. 

What You Will Bring: 

• Experience in customer service with excellent interpersonal skills with the ability to communicate effectively with customers and co-workers.
• Willingness to problem solve and resolve conflicts.
• Proficient in Microsoft Office.
• Technical competence with the ability to assimilate technical information quickly. 
• Proven analysis, problem-solving, and troubleshooting expertise. 
• Strong time management and organizational skills.
• Ability to prioritize and escalate customer issues as required.
• Self-directed with the ability to perform both as part of a team and individually.
• Work from home environment, free from distraction.
• Enthusiasm, strong work ethic, with a positive and results-oriented attitude.

Why You’ll Love iHire: 

We offer a competitive salary plus an exceptional benefits package including:

• Health, Dental, and Vision
• 401(k) Match (up to 4%)
• Generous PTO plus 10 Paid Holidays
• Life Insurance
• $500 Annual Wellness Credit
• Tech Pack and Monthly Internet Stipend
• Professional Development Opportunities
• Tuition Reimbursement

Who We Are: 

iHire has been in business for more than 20 years (and counting), helping job seekers just like you find great opportunities in their industry. But iHire isn’t your average company. We value passion, ability, enthusiasm, and dedication. And, we provide a flexible environment where the best employees can thrive, grow with us, and become leaders while maintaining a healthy work/life balance.

Although we’ve temporarily exchanged our famously stocked breakroom and in-person social events for virtual happy hours and “Zoom” Pictionary, you’ll quickly find out why iHire is a great place to work – even when working remotely!

Our goal is to be a diverse workforce that is representative of our clients and communities. We strongly encourage women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, people of all ages, and veterans to apply. We are committed to building a team that is inclusive of a variety of backgrounds and perspectives.