We are looking for a motivated Member Service Representative to be the first point of contact for all membership related questions, requests, and concerns. The Member Service Representative responsibilities include answering and directing phone calls, assisting with membership related issues, resolving complaints, and processing transactions. Training will be provided if you do not hold a Life Insurance License.
Answering phone calls and written questions, concerns, and complaints regarding membership.
Providing information on membership fees, policies, processes, benefits, products, and services.
Actively listening to members and identifying their needs.
Recommending and cross-selling products and services to members and potential members.
Investigating and resolving or escalating membership and payment issues.
Assessing member eligibility and processing payments, applications, and requests.
Documenting all inquiries and maintaining accurate membership records.
High school diploma/GED.
Customer service experience required.
Sales experience beneficial.
Excellent communication skills, both written and verbal.
Good listening and interpersonal skills.
Strong attention to detail.
Job ID: 282773864