Job Summary
Employment Type
Job Description

Tired of sales calls? Do you love helping others? ACD Direct has immediate openings for driven, energetic candidates who have an interest in working with non-profit clients.  

We are seeking experienced, inbound customer service professionals as we prepare for our summer and fall needs.   

ACD provides our clients with the best support services possible.  We are the “front door” to our clients. THAT'S WHERE YOU COME IN! We need you to go beyond "taking a call" and "connect" with every caller. Our goal is to provide One Call Resolution on every call.

We are looking for those with the following skills:

  • Active Listening
  • Customer Service
  • General computer/internet knowledge
  • Empathy
  • Telephone Etiquette

You will be providing your skills, expertise, and services to the clients we represent. We are looking for those who consider themselves among the best of the best in the customer service industry to help answer inbound calls from our client’s enthusiastic callers. 

Some types of calls you may handle are:

  • Monetary Donation Processing
  • Donor Support
  • Chat/Email/Texting interactions
  • Client Services
  • Data Entry

Some benefits of working with ACD Direct are:

  • No upfront fees!
  • Flexible scheduling You set and maintain your own schedule
  • Bi-Monthly invoicing We pay your invoices twice a month
  • Performance Incentives

Currently we must EXCLUDE applicants from California, Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont, Washington, and South Dakota.

Why choose ACD?

ACD Direct offers a business casual atmosphere. We offer a supportive workplace environment where you can be your own boss. As needs arise, we promote from within.

To learn more about ACD Direct, please visit our website by clicking the Direct Apply button above.  There you will click "Registration" at the top of the page. Please choose iHire when asked "How did you hear about us?". You will receive an email with instructions on submitting a voice sample, immediately after your completed Registration Form has been received.

We look forward to hearing from you!

Job ID: 273255833

ACD Direct, Inc.
Open Jobs
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