Company Description

The Animal Emergency and Specialty Center of NWA is a well-established and growing emergency and critical care practice.  We are the only after-hour facility in the Northwest Arkansas area and the only 24-hour ER in Arkansas at the moment.  Our brand new, state-of-the-art facility is fully equipped with digital radiography, large touch screen monitors in all client rooms, Ultrasound, Idexx laboratories in-house, and a ForceTriad electrosurgical system.  We also have CT and MRI capability in-house through referral. Just as important, we have a friendly, highly skilled, motivated, and fun-loving staff.    We are very flexible with scheduling and are willing to work around requests, within reason.  Our practice is remarkably busy, so it is important for our staff to be able to handle high-stress situations, multitask well, and have good communication skills.  Our technicians and assistants are highly utilized at the top of their skill sets and are constantly learning new techniques. We want our staff to be hands-on!

Northwest Arkansas is home to Crystal Bridges-a world-class art museum, the state's largest live-music amphitheater, and a multitude of distinctive historic downtowns.  It is also home to four state parks, making it a prime destination for hiking, biking, and anything outdoors. 

To learn more about us click  here . 

Job Description

Are you a customer service pro with a passion for helping people and their pets? Join our fast-paced animal emergency team as a Client Service Representative (CSR), where exceptional service meets compassionate care. We are currently hiring for night time and late swing positions. 

Why You'll Love It Here

At our clinic, our CSRs are the heartbeat of client and patient interactions. We pride ourselves on providing top-tier customer service, ensuring every client feels supported during stressful moments.

What You'll Do

• Be a calming presence: Stay level-headed and professional in emergency situations while providing support and solutions for emotional clients.
• Master the art of de-escalation: Use empathy and communication skills to address and resolve concerns.
• Teamwork is key: Collaborate with veterinary staff and fellow CSRs to maintain smooth operations and outstanding client care.
• Stay sharp and grow: Participate in monthly training sessions and complete continuing education hours annually.

What We're Looking For

• Customer-focused: You have a knack for connecting with people and delivering memorable service.
• Cool under pressure: You excel in high-stress environments and think on your feet.
• A team player: You thrive in a collaborative environment and are always ready to lend a helping hand.
• Eager to learn: You're excited about continuous learning and professional development opportunities.

Opportunities for Growth

We value career advancement! Leadership positions are available for motivated team members looking to grow within our clinic.

Benefits of Joining Us

• Competitive pay
• Ongoing education and training opportunities
• A supportive, team-oriented work environment
• The chance to make a real difference in the lives of pets and their people

If you're ready to bring your customer service expertise to a fulfilling role in veterinary care, apply today!

Qualifications

We're looking for:

• Experienced Receptionist with a minimum of 1-year veterinary experience preferred
• Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset.

Additional Information

We offer our staff:

• Competitive wages
• 3 day work weeks and flexible scheduling - we ACTUALLY STRIVE for Work-Life Balance, ask me how we make this work!
• Paid sick leave for full and part-time employees
• 2 weeks of maternity/paternity leave
• Full vision/health/dental, 401k, and health savings plans
• CE allowance for licensed and unlicensed employees
• Paid Professional Dues if licensed
• Quarterly Bonuses / Christmas Bonuses when eligible 
• Scrub allowance
• Employee Assistance Program
• Paid Bereavement Program
• Tuition Assistance Program
• PTO for full and part-time employees that is available to use after 90 days
• Free vaccines for staff pets and excellent discounts on products and services
• A fun environment that promotes teamwork, leadership skills, and training
• We are caffeine addicts, so we do frequent runs to all the best coffee shops!
• We have the best snacks - in fact, we are in the running for the largest snack cabinet out there! 
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 
• 2 dollar shift differential for night shift. 

*Note - some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: