Retail Customer Service Supervisor Resumes in Virginia
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1.
L Wilson Location: Richmond, VA 23234 ... Community 1996 to 1997 John Marshall High School 1986 to 1990WORK HISTORY Vangent April 2007 to Present Acting Supervisor: Feb-2009-April 2009: Duties include supervising a team of customer service and claims representatives in a call center environment and making sure that all company goals were met by this team by daily instructions and coaching's as needed. Also I was responsible for obtaining daily reports and reporting team performance to management. Senior Rep/ Medicare Part A & Part B Level 2 Claims CSR: Duties include assisting Medicare beneficiar ...
97 hits
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S Avant Location: Alexandria , VA 22310 ... corporate the skills I bring to the organization. SKILLS: Ÿ Microsoft Office Ÿ Data Entry Ÿ CIS Mainframe Ÿ Open-C Ÿ Lotus Notes and Sharepoint Ÿ Typing Ÿ Accounting Ÿ Peoplesoft Ÿ Customer Service Ÿ Excel Ÿ Payroll Ÿ Cashiering EXPERIENCE: Accenture Springfield VA Customer Service Advocate 05/08 to 02/09 Ÿ Manage customer complaints, including escalated calls, executive complaints, and media inquires. Ÿ Attended monthly meeting with management and PSC to resolve customer complaints. Ÿ Working with billing and accounting department to do adjustment on customer accounts. Ÿ Cancel duplicate payments through the VRU. Ÿ Use Peoplesoft to lookup c ...
95 hits
3.
A Wilson Location: Dale City, VA 22193 ... s Notes, Outlook · Oracle · ZIG · Microsoft Office (Word, Excel) Experience 3/2006-2/2007, 10/2007-Present ROBERT HALF INTERNATIONAL Herndon, VA A/R Collection Specialists, Tandburg, Inc. Contractor: B2B collections, managed Partner and International accounts, Approved credit and froze accounts. Worked with Zech accounting system. Created and managed files of all delinquent accounts. Reviewed and updated accounts. Ran weekly and Monthly aging reports. A/R Collector, Unitek, Inc. Contractor: Uncovered $219K in accounting overpayments, non-payments and misapplied funds during a five-month period and delivered a 65% decrease in delinquent accounts. B2B collections. Worked wit ...
93 hits
4.
C Owens Location: Dublin, VA 24084 ... d sales skills, able to develop a strong rapport with customers and co-workers Leadership ability to develop and train employees through communication of rules and establishment and enforcement of performance standards Vast experience in general administrative duties i.e. customer relations, Microsoft Office, filing, data entry and payroll Excellent organizational and multi-tasking skills, comfortable working independently or in team based environments Eager to learn new skills, willing to take on new challenges and always looking for the opportunity for self-improvement Education 1991 - 1994, 1969 - 1971 New River Community CollegeDublin, ...
91 hits
5.
B Bracey Location: Richmond, VA 23235 ... trong talent to deal well with the public on all levels, well received by perspective customers PROFESSIONAL EXPERIENCE:08/09 -09/09 Vangent . Call center processing "Cash for Clunkers" full time temporary 04/09-05/09. JANI-KING * Call center contacted businesses to sell commercial cleaning, permanent part time 01/01- 04/09 Gomer Equipment Company * Office assistant, runner, ordering and filing, general duties, permanent part time, on call and as needed, increased efficiency by completing office duties04/08-11/0 8 Ben Franklin Crafts * Department Head, sales, merchandising for the floral dept, ordering and vendor contact 08/05-10//07 Truckin Thunder * Sales and ...
89 hits
6.
N Brimm Location: Lynchburg, VA 24501 ... y to type 35 wpmAbility to provide administrative support in a fast paced office environmentAbili ty to operate a multi-line telephone system Excellent phone voice Excellent verbal and written communication skillsStrong attention to detailsAbility to follow oral and written instructionExtre mely customer friendlyPositive attitude and great team playerIn 15 years received no customer complaints Related Experience 11/2009- 01/2010 Kmart Corporation Sales Associate Lynchburg VA 02/2009 - 05/2009 In Service America Call Agent Forest, VA 06/2005 - ...
87 hits
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L Atwood Location: Lynchburg, VA 24501 ... ons within the wireless and cable television industries. Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfa ction ratings. Expertise in resolving escalated customer service issues. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®). Professional ExperienceJetBro ad ...
85 hits
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S Rhanes Location: NEWPORT News, VA 23601 ... include military. Expertise includes: account management, claims, help desk, sales processing, and call-center operations within the telecommunicatio n industries. As a Network System Administration graduate worked with system administrators to landscape and troubleshoot networks. Including installing applicable software and Help Desk support. Talent for identifying customer needs and presenting appropriate company products and problem resolutions. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Top track record of assisting in the design and implementation of reporting procedures that aide in employee ...
83 hits
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C Emery Location: Purcellville, VA 20132 ... een years in both sales and/or collections. As a rule I play well with others ; however, I do not have a high level of tolerance for people who rely on that's not my job to compensate for laziness or incompetence. EXPERIENCE: ACN Papers - (Ch 11 layoff) Feb 08 to July 09 Leesburg, VA Account Consultant, Branding and Marketing - full group of Amendment One papers Assigned to a desk that had been vacated by a former rep; was to have full contingent of accounts; had five turned over and proceeded to acquire and sell new accounts for contracts. Full service to customers that were only used to order takers ; helped prepare full exposur ...
81 hits
10.
T Cartwright Location: Chesapeake, VA 23323 ... 2001-June 2005* Deep Creek High School* Advanced Diploma, AFJROTC May 2006-August 2006* Cardean University* Completed Class in preparation for Child Development Associate Certificate (CDA)Certificati onEarly Childhood Education CertificateOctob er,2006Work ExperienceJune 15,2008-Aug. 16,2008Arts and Crafts Manager, Williamsburg, Va.Manage all arts and craft materialsPlan activities Organize craft house and sustain cleanlinessJuly, 2007-June,2008Ce dar Road Christian Academy, Chesapeake, Va.Teaching age 3 in the areas of phonics, number, and social skillsSupervise and general care of age 3Prepare lesson plansSupervise crafts and activities March, 2006-July,2007 Kinder Care Learni ...
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