Retail Customer Service Director Resumes in New York
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1.
A Elkin Location: New York, NY 10001 ... stomer Support Director. My award winning and distinguished service focused performance working with nationally recognized and high achieving organizations will provide valuable insight and approach creativity designed to help drive client satisfaction and operational success. I have a proven record delivering best in class customer service, creating highly efficient teams, and inspiring personnel development. I have enjoyed consistent career growth and recognition with a specific focus on the skills sets that are vital to thriving in the director’s position. my ability to excel in complex, high volume and high visibilty fufillment and distribution support roles will facilitate a fa ...
97 hits
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V Mavente Location: Schenectady, NY 12303 ... g improvements in productivity, cost reduction, quality and customer satisfaction, in highly competitive business environments. Recognized for the ability to achieve results through leadership, teamwork, and communication. Highly successful in identifying areas of improvement and implementing the strategies and processes to drive organizational change and performance improvements. Solid record in building high value-added organizational development and training functions that deliver tangible and measurable business results. Team-oriented leadership style with strong interpersonal, oral/written communication and presentation skills. Strategic Planning and Direction * Financial and Budgetary ...
95 hits
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A Ombrellino Location: Pleasantville, NY 10570 ... Career Profile Over nineteen years of experience with a high-end textile company. Recognized ability to streamline processes, coordinate projects, enhances customer care and satisfaction. Manager of up to 20 direct reports with responsibilities in administration, billing, export, inventory control, order entry, program testing and training. Direct reports included call center agents, export and inventory control staff members. Career History Brunschwig & Fils, Inc., North White Plains, NY 10603 July 1987 – February 2007 Manager, Export/Order/Inv entory Control1994 – 2007 Responsible for a staff of up to twenty employees; training, guidance and problem solving solutions ...
93 hits
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T Adams Location: Cornwall, NY 12518 ... customer focused and practices the invaluable philosophy of teamwork. Experience: Computer Generated Solutions Director of Customer SupportNew York, NY7/2006 – Present I am responsible for managing the day-to-day operation of a customer contact center. I have direct supervision of multiple teams who support a proprietary ERP software product as well as the EDI interface to it for 150 clients. I continually look for ways to motivate the teams to be more productive and provide better service while remaining within budget. Reduced backlog of open issues by 12% in the first 6 months. Worked with the support teams to implement a plan that stressed more direct communication with clients. Dev ...
91 hits
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B Mcpherson Location: Bronx, NY 10473 ... Proficient in IDX, CIS, Merritt and Eagle scheduling and billing systems Certified in Registration and Insurance Proficient in TES Medicode Type 55 wam Effective, versatile manager. Earned respect of superiors and subordinates for results and motivational skills. Background in soft and hard training and customer support. Outline and prepare training manuals for daily operations around Billing and Collections and Appointment Scheduling. PROFESSIONAL EXPERIENCE Montefiore Medical Center Bronx, NY10/04 – present Call Center Manager Directly supervise the day-to-day operations of the Call Center. Created the Policy and Procedures for patient registration, appointment sch ...
89 hits
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A Dupree Location: Huntington Station, NY 11746 ... •Facilitated and managed an 800% growth in sales for Balducci’s of New York •Turned around a failing third party call center and fulfillment operation for Nueske’s •Won Gold Award for Excellence in Catalog Marketing from American Catalog Conference •Lectured at Cornell University and spoke at numerous industry conferences •Directed start-up food production operation for SayersBrook American Gourmet •Developed marketing plan and direct response catalog for SayersBrook American Gourmet •Successfully opened a large regional food production facility for Continental Airlines •Achieved excellent customer approval ratings and met budget goals for Trans World Airlines •Effectively managed multi-un ...
87 hits
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B Paul Location: Brooklyn, NY 11216 ... day's market, which is an ever-changing environment, I am more than capable of adapting to these changes as well as forecasting, preparing and informing my co-workers and staff on how these changes will affect our progress. I am very effective in the use of new and emerging technologies, (i.e.) Intranet, Internet, E-mail, electronic calendar, on-line databases, optical scanning technology, personal computers which include MS Office Suite from 95 to current 2008 MS applications. In addition, I have the ability to merge departments for greater effectiveness and overall production through Public Relations, Training and Development Department and as a Facilitator, with programs to keep our staff ...
85 hits
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Z Mao Location: NEW YORK City, NY 11355 ... ght, handling tough import and export clearance issue with Customs brokerSUMMARY OF QUALIFICATIONS*S ix years of import and export co-coordinator experience in a variety of industry in musical instrument, two years, in Non-destructive testing, two years, and two years in illuminating.*As sist sale manager to communicate with contract party concerned, obtaining competitive price and better service, assuring timely shipment.*Work with client to understand their business goals and objectives, and provide solutions that meet or exceed their expectation.*Sav ed company RMB 300,000 per year by adopting international transportation expense control plan.*Being proficient in knowledge of Letter of Cr ...
83 hits
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E La Monica Location: New York , NY 11105 ... I am searching for right now is this. an opportunity to get on a telephone, close deals that brings capital into a business that pays a generous commission. That is my immediate goal, to be a big producer, while an example to others. Management and Mentoring-How to sell by listening- Questions are the answer- One Call closing, the Secret- Identifying and Overcoming objections- Lead generation- Conducting Investment Seminars- TV Advertising- TO calls- Feeding lines-Zig Ziglar Training. SALES HISTORY: Placing Accredited Investors into Private Placement Investments and guidance in the following sectors:* Oil/Gas Programs- Capitalized Exploratory Drilling on BLM land, Producing wells. * FCC L ...
81 hits
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K Oneill Location: Rochester, NY 14606 ... mputers. I have an abundance of experience in Microsoft Office with emphasis on Word, Publisher, PowerPoint and Excel.Experience Department Manager10/2004 - 2/2009; Office Depot, Jefferson Rd, Rochester, NYResponsibiliti es included maintaining records and cash office reconciliation of prior day's cash receipts and verification of safe contents, processing payroll, completion of required daily reports, hiring and training of new employees, development of new programs, full operation of copy and print department, technology and furniture sales, receiving new merchandise deliveries, returning damaged and/or defective merchandise, opening and closing store, being the manager on duty, as well as ...
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