Retail Customer Service Director Resumes in New Jersey
Resume Search
1.
M Burt Location: Belleville, NJ 07109 ... ghly analytical, innovative, and organized with a history of developing effective strategies for growing teams, accounts, revenues, and profitability. Proven success at accurately analyzing client needs, designing effective solutions, and overcoming challenges to deliver phenomenal results. Excellent communication, negotiation, and interpersonal skills that result in productive relationships at all levels. Known for creating and implementing processes, procedures, and metrics and motivating staff to succeed. Key strengths include: Strategic Planning Client Relationship Management Account Revitalization Employee Training Metrics & Standards Creation Group Consolidation ...
97 hits
2.
B Mione Location: Denville, NJ 07834 ... Channel Development / Operations / Client Service / Startups / Process Improvements I created and managed innovative financial services channels that drove significant revenue and profit growth. By developing customer-friendl y products and exploiting untapped markets, I won over new clients and built strong market share. My contributions has generated up to a half million new consumer accounts and major B2B clients.Emphasiz ing first-class customer service and focus on client advisory solution sets, I grew loyal B2B and B2C customer bases and consistently delivered unprecedented sales volume. I have managed budgets to $80M and staff to 675. I can contribute by:Identifying and capturing pro ...
95 hits
3.
K Mcleod Location: Branchburg, NJ 08876 ... ntric PROFESSIONAL SUMMARY Results-driven professional with experience managing multiple projects simultaneously. Proven ability to develop and implement customer service plans to improve customer relationships and increase satisfaction. Passionate about quality customer service. Strong general management qualifications in personnel scheduling, quality control, project development, project management and human resources. Excellent ability to train, develop and retain loyal employees. PROFESSIONAL EXPERIENCE GEMOLOGICAL INSTITUTE OF AMERICA, New York, NY 2007 - 2009 Manager of Client Services · Managed 5 supervisors and staff of 42 reps in customer service, gemological services, a ...
93 hits
4.
J Mosely Location: Orange, NJ 07050 ... Home: 973-678-0870 jasmine_mosely@y ahoo.com Objective *To obtain a position in which I can excel in a professional environment. Education Drake College of Business Elizabeth, N.J. 01/2004-06/2004 Medical Office Technology *Study the courses of phlebotomy, EKG, CMA1, CMA2, Keyboarding, Medical Billing and Coding University Of Phoenix Jersey City, N.J.Associates of Arts in Foundations of Business (AA/FB)Expected graduation date 10/2010 ...
91 hits
5.
M Capetta Location: Raritan, NJ 08869 ... set-up of a single-point-of- contact Customer Care Contact Center. Expertise in overseeing Cardiac Safety, ePRO and eDC. Highly organized, detail oriented and process driven. An outside-the-box Leader known for tackling difficult problems by developing logical solutions and for developing and adhering to SOPs.PROFESSIONA L EXPERIENCEe RESEARCH TECHNOLOGY, Bridgewater, NJ Director, Customer Care 2002 - 2009Customer Care Director for all client relationships within eRT's Clinical Trial Cardiac Safety business. Provided internal and external support to clinical trial customers - major pharmaceutical sponsors. Developed all SOPs, help center processes, and training plans. Hired 40 representativ ...
89 hits
6.
M Norberg Location: Flanders, NJ 07836 ... anagement. Accomplished professional with proven track record in achieving profitability through strategic planning and execution. Success in Business to Consumer as well as Business to Business. Experienced in Inbound Call Center as well as Outbound. Effective communicator with excellent interpersonal and relationship-bui lding skills. Motivational leader with the ability to build, train, motivate, and mentor successful teams to outstanding performance. Expertise includes:Sales Management Telesales Client Relations Marketing Communications Customer Service Vendor Management Call Center Management Strategic Planning Training and Development PROFESSIONAL EXPERIENCEALL-ST ATE LEGAL ...
87 hits
7.
M Lesher Location: MT Laurel, NJ 08054 ... ding top-flight retail organizations, with noted success in contributing to company profits and revenue goals. Versatile and creative in establishing productivity-ind ucing practices, implementing cost-containment initiatives, and leading, developing, and motivating employees to success. Applauded throughout career for turning vision and high energy into tactical action by “teaching to manage, rather than managing to teach.” Recruited, interviewed, and hired hundreds of individuals for all levels of employment. Skilled in evaluating and resolving personnel problems negatively affecting overall operations, morale, productivity, and profits. Rebuilt positive and empowered te ...
85 hits
8.
G Hundertmark Location: Upper Montclair, NJ 07043 ... Strong interpersonal and analytical skills Excellent communicator and problem solver Self-starter with strong supervisory skills Proficient in the use and application of Excel & Word, as well as integrated proprietary programs EDUCATION: B.A. - emphasis in Fine Art St. Andrews College, NC ACCOMPLISHMENTS: Learned and mastered entirely new business in short period of time Acquired and retained new business Recommended and implimented work flow efficiencies Hired and trained excellent staff EMPLOYMENT HISTORY: Aug. '05 - Present Print Broker and Realtor Established and actively maintain business June '06 - Aug. '07 Interra Industries - Keasbey, NJ Pro ...
83 hits
9.
T N Location: Elmwood, NJ 07631 ... manufacturing environments. Proven ability to deliver improvements in productivity through sales training development and client relations management. Innovative problem solver capable of increasing sales, reducing costs and streamlining processes. Exceptional leadership skills that facilitate and inspire excellence by mentoring, coaching and teaching international and domestic inside sales, telemarketing, customer service, direct sales, distributors and manufacturers sales representatives. Highly skilled professional with excellent interpersonal skills capable of building strong customer relationships that consistently surpass client’s expectations. PROFESSIONAL ACCOMPLISHMENTS COMP ...
81 hits
10.
J Garretson Location: Lyndhurst, NJ 07071 ... ivery, strategic planning, employee development and project management.Key role in some of the largest sales support integration projects in the history of the pharmaceutical industry.Expande d support organization from 30 to 140 employees while increasing sales revenue and profitability.Su ccessfully led multiple service delivery initiatives for a sales force of over 12,000.Migrated a call center operation for Bell Canada from Toronto to Ottawa.Proven leader with a successful track record in improving customer and employee satisfaction.Per formed regular audits of multiple call center operations to ensure highest service quality.Consulte d with several Fidelity service delivery centers prov ...
Saved Resumes
