Retail Customer Service Director Resumes in Missouri
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C Gipfel Location: Cedar Hill, MO 63016 ... es and training. Conducts needs analysis and implements strategic solutions to improve employee retention. Proactively directs all capacities of customer service and sales. Holds multiple awards for a superior work ethic. Certified in public speaking. GOOGLE Ad Words. Proficient in Microsoft Office.CORE PROFESSIONAL STRENGTHSOperati ons Support Process Improvements Life-Cycle ProceduresProjec t Management Performance Measurement Strategic PlanningData Analysis Team Facilitation Personnel SupervisionCORPO RATE CONTRIBUTIONSPro cess ImprovementsIncr eased retention rate 25% by coordinating with vendors to develop reports and enhancing coaching criteria programs.Conduct ed coaching pr ...
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J Graham Location: Ferguson, MO 63135 ... Marketing)Job Title: Expeditor / Customer Resolution SpecialistLocati on: St. Louis, MO. 63132Date: 10/2004 TO: PresentDuties: Provide customer service, receive incoming calls and e-mails. Contact promotional, B2B, vendors, suppliers, and distributors via phone / e-mail. Quality assurance andquality control . Inventory management and planning. Assure the availability of inventory.Proces s purchase orders. Obtain ship dates, investigate delays. Track lost orders. UpdatePurchase order notes, ship dates, tracking numbers. Handle cost discrepancies. Set up newvendors in computer system, and establish payment terms and credit limits. Coordinate androute large volume freight shipments. Evaluate a ...
95 hits
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M Edelmann Location: Saint Louis, MO 63123 ... Store projects I have handled from start tofinish were for companies such as Office Depot, Parade of Shoes (Payless), OrganizedLiving, Anheuser Busch and Whitehall Jewelers. This process included creative,photogr aphy, pre-press and proofing to SWOP industry standards, onside press ok's (web,offset and digital), scheduling, estimating (outside vendors and inside quotes), finalbilling, kitting, fulfillment and QC of all processes from color to content. I have manygood relationships in and outside the area to provide the services needed at a cost,quality and service level your client would expect.8501 Grantshire Lane St. Louis, Mo. 63123Mark.Edelma n@yahoo.com314.7 99.1854 Dear Sir/Mad ...
93 hits
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B Palmer Location: Saint Peters , MO 63376 ... results in meeting goals and objectives. Solid executive, personnel, project management and client services skills. Developer of effective customer service, marketing, and quality programs and optimizer of care center technology investments. Leadership experience spans from front line supervisory, large scale and multi location care centers to corporate office oversight responsibilities . ACCOMPLISHMENTS Customer Relationship Management *Developed and implemented CSR quality and coaching programs at SBC Telecom, Maritz, Convergys, and Charter Communications. *Created Root Cause Analysis methodology and structure for gathering data from multiple departments. Results were used by ...
91 hits
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C Vangilder Location: Carthage, MO 64836 ... As sist customers with orders and inquiries, support Sales personnel, pricing, inventory control, work closely with design staff, order tooling, retain bids and purchasing of items through suppliers, process customs documentation, proficient in two separate computer programs and access to systems at five separate facilities required for order entry and information access, daily production meetings, coordinate production process with Production Manager and Scheduler, travel to sister locations to assist in their operations, full coverage of subordinates territories during absences. 1993-2006 B.W. Johnson Mfg. Joplin, MOCustomer Service ManagerOversaw Customer Service and Billing Departmen ...
89 hits
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R Byrne Location: Saint Louis , MO 63122 ... ho builds and develops organizations that deliver service exceeding customer expectations while maintaining high levels of employee satisfaction. Extensive experience in the insurance and service industries. Able to identify, recommend and implement focused improvements encompassing strategic direction and operational efficiencies. Driven to create enhanced customer experiences while maintaining organizational profitability.Ke y CompetenciesCall Center Management Employee Development Recruitment & HiringProcess Development/Impr ovement Coaching/Mentori ng Change ManagementCustom er Care Strategic Planning TurnaroundsProbl em Solving Operations Management ConsultingProf ...
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D Tracewell Location: Parkville, MO 64152 ... 1973---- --- 1994200920011999 199719971986Subs titute teacher and recovery room substitute for various schools in the Park Hill School District.HONOR Publishing CompanyParkville , MOOwner / PublisherCompany established November 1997Currently I own a small publishing company and on-line bookstore. This is a venture I've developed over the last twelve years to be self sufficient and leave me time to write, publish, be a substitute teacher.TIMM Communications, Inc. ( AKA: DRIVERNet ® )Kansas City, MOCustomer Service Manager:I Directed the efforts of a diverse group of Customer and Technical Service employees engaged in the oversight, installation, repair, modification and preventive maintenanc ...
85 hits
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T Cook Location: Saint Charles, MO 63304 ... und calls and unique targeted outbound campaigns while maintaining high levels of customer service. He increased our channel profits by $2.4 million or 18.4% in the first 15 months with a metric fact-based decision process and a focus on accountability. We are fortunate to have him here at Growing Family. August 2005 ~ Max Barnett, CFO, Growing Family PROFESSIONAL SUMMARY High-Energy Operations/Sales Operations Executive leveraging 18+ years inbound/outbound call center management experience ? Quality and efficiency expert with track record of implementing best practices and improving operational KPIs ? Organized, take-charge director with exceptional follow-through and at ...
83 hits
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L Bell Location: Pleasant Hill, MO 64080 ... rtunities to use my experience as well as participate in company training on new services, products to expand and develop my skills. Currently do not have a security clearance of any level, however, willing to gain one as needed. QUALIFICATIONS · 20+ years of proven leadership skills · Self-starter, detail-oriented, organized, analytical · Proven record of providing excellent internal and external service. · Excellent interpersonal skills and problem-solving ability. · Solid supervisory skills essential to manage staff and lead teams of service providers. · Order/Track and infrastructure is on site · Budget/ Cost Control/ Justifications · Build as well as maintain ef ...
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M Sauder Location: Leslie, MO 63056 ... my communication, leadership, secretarial and sales skills will be utilized for mutual benefit. Highly motivated with a strong work ethic. Very dependable and open to learning additional responsibilities . Experience 3/07/2008-8/04/2 008 Mann Creek Construction Weiser, ID Project Manager Take Offs On Plans Went through all Building Material Estimates Bids/Contracts Meet with Homeowners Accounts Payable/Receivea ble Coordinated Foreman on Projects Secretary for Owner Meet with Sales Representatives Kept Track off Project Cost Answered Office Phone/Work Cell Phone Faxes Made Designs for Customers of Homes, Pole Barns, Additions & Deck ...
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