Retail Customer Service Director Resumes in Maryland
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1.
K Proctor Location: Stevensville, MD 21666 ... rship issues. Proven management and leadership skills commitment to excellence and collaboration. Exceptional communication, writing and interpersonal skills. Professional role model with the ability to interact effectively with individuals and groups on various levels.PROFESSIO NAL EXPERIENCEIntern ational Union of Bricklayers & Allied Craftworkers 11/07 - 01/10 Washington, DC Assistant Manager, Membership DepartmentManage the daily membership database operations utilizing strong leadership skills to ensure service levels and objectives are met using a high level of efficiency and accuracy.Defines staff responsibilities , activities and deliverables within the membership department. ...
97 hits
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J Murphy Location: District Heights, MD 20747 ... top priority. SKILLS PROFILE Proficient in general office skills; typing (45-55 wpm), file management, bookkeeping and, professional phone manner. Strong computer skills; Working knowledge of Microsoft Suite and some Adobe programs; Word, Excel, Power Point, Photoshop, Illustrator, etc. Exceptional organizational and planning skills. Outstanding interpersonal, customer services and communications skills. Quick learner; interpret information accurately and able to organize and complete a project efficiently. Extraordinary problem solving skills. Enthusiastic, energetic, positive manner; outgoing personality; goal driven; excellent team player. EMPLOYMENT Convergence Marketing ...
95 hits
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J Westcott Location: Rockville, MD 20853 ... ss improvement strategist adept at minimizing risk exposure and service delivery gaps. Demonstrated ability to develop business plans, execute the implementation of new projects, policy and protocols and effectively communicate change . Characterized as a dynamic, passionate, and resilient leader who infuses desire in others to support the mission through modeling the core values and culture of the organization.ARE AS OF EXPERTISE Consumer and Real Estate Lending OperationsContac t Center & Support Unit DeploymentBranch Administration & SecuritySales Program Development & LeadershipQualit y Assurance & Risk Mitigation ProgramsPolicy & Procedure Manual Development Cust ...
93 hits
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J Austin Location: Temple Hills , MD 20748 ... Speaking Personnel ManagementDataba se ManagementSystem s IntegrationCusto mer Service Process StreamliningAnal ytical Skills Complaint Resolution SUMMARY A polished professional with over twelve years of tenure serving in a leadership role capacity, which includes ten years of effective front line management in a demanding environment. EXPERIENCE UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE (UMUC). 7/09 - present Director- New Student Recruitment and Advising (NSRA) Adelphi, MDManagement of staff in all aspects of new student conversions from inquiries to first time enrollment.Provi de leadership development and strategically manage supervis ...
91 hits
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P Anyim Location: New Carrollton, MD 20784 ... ariety of subjects. Excellent team player with strong ability to stay calm and think on feet. Strong manager, creative with a sense of adaptability, excellent organisational skills and in tune with public needs and wants.EDUCATIONP roficiency Certificate in Management (NIM) CharteredBachelo r of Arts. (Hons.), English, NigeriaKEY SKILLS Experienced in maintaining high journalistic standards under pressure and given deadline, including standards of objectivity, balance and fairness. Ability to handle multi complex projects simultaneously under stringent time frames, changing priorities and conditions.Abili ty and willingness to work varied shifts. Excellent analytical skills with strong atten ...
89 hits
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S Hughes Robinson Location: Bowie, MD 20720 ... of 10 to 50 employees, training, development, coaching, financial reporting,human resource management, and budget administration. Strong leadership experience in theresearch management, advertising service management, call center management, projectmanagemen t, and fraud management. Recent accomplishments include meeting and maintainingthe top metrics among all managers. Other experiences include launch and support ofinternational call centers. Proven track record of leading and motivating staff. Stronginterperso nal, written, and oral communication skills. EMPLOYMENT:CoSta r Group - 2008 to PresentSenior Research Manager, Bethesda, MarylandServe as a senior manager for one of the larg ...
87 hits
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W Duffy Location: Salisbury, MD 21804 ... MENT HISTORYUS Security Associates - Salisbury, MD June 2009 - December 2009Corporate Security Sears - Salisbury, Maryland July 2007 - December 2008Loss Prevention AgentInventory ManagementAppreh end shoplifters and help main store safetyFiltronic Comtek - Salisbury, Maryland June 2004 - December 2006ATE TechnicianManufa cturing and automated testing of RF filtersInspectio n of manufactured goodsUnited Parcel Service - Salisbury, Maryland May 2003 - June 2004Skilled LoaderCOMPUTER SKILLSExpert using Microsoft Office Suite Database Management: SQL Server, AccessWeb browsers, email, word processing, spreadsheets and multi-mediaEDUCA TIONBachelor of Science in Business Manage ...
85 hits
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S Stine Location: Taneytown, MD 21787 ... ivate and lead staff to achieve goals Strong oral and written communication skills, ability to converse effectively with all company employees Organized, efficient, and detailed orientated, consistently strives for excellenceDedica ted to helping others; believes in the value of quality customer service and providing customers with positive outcomesPassiona te about learning and taking on new responsibilities , quick and independent learnerRELEVANT EXPERIENCESuperv ised staff of up to 32 employees: providing training, coaching and upholding all company policies and procedures, delegating positions to ensure coverage of peak store hours, and monitoring staff time management, efficiency, accur ...
83 hits
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C Gonzales Location: Baltimore, MD 21229 ... yday SKILLS PROFILE * Ability to multi-task and effectively handling daily task* Knowledge of and experience with corporate mailroom procedures* Good filing and organizational skills* Experience in handling confidential paperwork* Ability to take accurate phone messages and deliver messages promptly* Good customer-relatio ns background EMPLOYMENT HISTORY Comcast 06/2009-Currentl y White Marsh, MD* Receive calls and provide in ...
81 hits
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A Harris Jr Location: Germantown, MD 20874 ... rship, team building, sales/retention focus, and achieving high customer satisfaction. Specialize in taking non-performing call centers and improving the overall performance to result in solid sales results, positive morale and financially responsible and accountable. Proficient in the use of Microsoft Office Suite. Working knowledge of Visio. Ability to develop, motivate, and manage customer service leaders and drive positive employee morale. A team player with a focus on achieving the goals of the organization and not just the department. Strong focus on driving efficiencies and continual process improvement. Synopsis of Achievements Improved inbound service levels by 30% wit ...
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