Retail Customer Service Director Resumes in Georgia
Resume Search
1.
J Brown Location: Stone Mountian, GA 30087 ... Decatur Ga. · Diagnose and resolve equiptment malfunctions· Installation and services of automotive equiptment· Responsible for loading unloading and delivery of high dollar auto equiptment Facility Services USA May 2006-August 2008Service Coordinator/Serv ice Tech Norcross Ga.· Liaison between customers and service techs· Schedule and dispatch techs· Intercept and resolve customer concerns· Maintain Quick books database· Service and repair air compressors· Service ...
97 hits
2.
W Jackson Location: East Point, GA 30344 ... 09Atlanta, GACustomer CARE SupervisorRecall CorporationSepte mber 2006 - December 2008Atlanta, GAInside Sales ManagerGMAC MetrobrokersAugu st 2004 - April 2006Atlanta, GAReal Estate AgentIKON Office SolutionsOctober 2002 - July 2004Atlanta, GAOutbound Sales SupervisorGE Capital May 2001 - July 2002Atlanta, GATeam Leader/Account ManagerMCI WorldCom November 2000 - March 2001Atlanta, GAContinuous Improvement ManagerMCI WorldCom August 1998 - November 2000Memphis, TN/Atlanta, GASr. Sales ManagerMCI WorldCom June 1996 - August 1998Atlanta, GASales Manager Oversaw and directed activities of entire CARE staffAssisted with the development of Strategic planning of ...
95 hits
3.
R Westfall Location: Cumming, GA 30041 ... 0041 - (c) 770-656-9819 - gafirstmortgage@ bellsouth.net SALES / BUSINESS DEVELOPMENT EXPERTISE Dramatically Increased Top Line s Significant Growth s Improved Competitiveness Proactive, accomplished leader with history of optimizing organizational profitability by driving revenue growth and market expansion initiatives. Demonstrated strength at leveraging consultative approach to create effective strategic / growth plans, reposition sales focus, and develop innovative new products. Expertise in building new sales organizations from the ground up and piloting high performance, motivated teams to peak levels of achievement. Adept at leveraging exceptional marketing acumen to generate intere ...
93 hits
4.
T Cunningham Location: Augusta , GA 30906 ... Experience in Customer Relations, Technical skills,Data,Orde r Entry,Administra tive assistance,Payro ll associate and Communications Specialist.A highly driven, goal and results oriented customer service professional, seeking to contribute and grow with a progressive and innovative organization.COR E STRENGTHSCustome r Relations and Follow-UpCommuni cationProblem-So lving SkillsData EntryPunctuality Keen Organizational attributesTime ManagementManage ment and SupervisionPROFE SSIONAL EXPERIENCE AEROTEK ...
91 hits
5.
S Simmons Location: Evans, GA 30809 ... elopment / Turnarounds / Growth Strategies With a record of stellar accomplishments in client relationship management, developing world class customer support and call center operations, I spearheaded process improvements for multinational Kennametal, Inc. that reduced operational costs, increased revenues and significantly improved the overall customer experience. Piloting cross-department al global initiatives, I matched corporate capabilities to business strategies. With global operations experience, I recruited, developed, and promoted talented management candidates, implemented new systems, resolved complex issues and motivated team members to optimum performance. * Devel ...
89 hits
6.
R Adkins Location: Alpharetta, GA 30005 ... his position I was responsible for understanding the scope and depth of the customer service operations in multiple site organizations. The objective of the client was to significantly improve efficiencies across all areas of productivity. The call center operations were 200-700 seats. The call center applications included customer service (70%), outbound telesales (10%) collections (5%) and technical support (15%). Shifts were staggered based upon intra-day call volumes (7x24). The Campaign includes telecommunicatio ns service and sales, inbound, outbound, domestic and international. Other responsibilities :Reengineer call center operations (customer service, collections, and sales).Call c ...
87 hits
7.
L Gladstone Location: Lilburn, GA 30047 ... er Service Department’s daily operational and administrative support. Demonstrated capacity to provide comprehensive, quality team training and development for new associates and junior customer service representatives. Able to identify goals and priorities, provide comprehensive support for executive-level staff and resolve issues in initial stages. Highly focused and results-oriented in supporting complex, deadline-driven operations; Proven track record in immediate, effective customer dispute resolution. Recognized as an influential, results oriented team player with excellent communications skills. Adept at developing and maintaining detailed ...
85 hits
8.
K Grayer Location: Austell, GA 30168 ... imeCertified 3 major call center sites in a 9-month time frame onto TL9000 Quality Program and maintained that yearly re-certification as well as received my certification Developed/delive red various training material to assist in accomplishing higher first call resolution in all centersDeveloped a Leadership Development Training Program for Entry Level Personnel Successfully managed large workforces (up to 300+) with diverse support activities______ ________________ ________________ ________________ ________________ ________________ CORE COMPETENCIESProg ram & Project Management Process Reengineering Change ManagementBusine ss Case Development Performance Metrics Definition Customer ...
83 hits
9.
F Hart Location: Atlanta, GA 30309 ... Leverage expertise in managing accelerated performance, direct management, staffing \ forecasting trends and strategic goal setting to align all aspects of day-to-day operations with business goals and objectives. I have spearheaded continuous process improvement strategies to maximize the efficiency and profitability of the contact centers. Provided strategic guidance in first call resolution, training and support needed to ensure the continuous delivery of quality service to clients.Core competencies and transferable skills include:Operatio ns Management, Strategic Planning, Crisis Management, Critical Analysis, Process Improvement Strategies, Creative Problem Solving Skills, Proficient in ...
81 hits
10.
R Lovelady Location: Martinez, GA 30907 ... nce products (Health and Life) to current and new customers. Leads on current customers were provided, however new clients were created thru cold calls. Co-Owner 10/2006 - 7/2008 Georgia Carolina Sports Promotion, Augusta, Georgia Sales in advertising, exposure and community commitment. Posters for Sports schedules for College and High Schools. (football, basketball and baseball). Including University of Georgia, Georgia Southern, Augusta State University and University of South Carolina. Major Account Representative 7/2005 - 8/2006 Lanier Worldwide, Inc., Augusta, Georgia The responsibility of building and maintaning with 27 major companies in the Augusta area, understandin ...
Saved Resumes
