Retail Customer Service Director Resumes in Connecticut
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1.
A Groccia Location: Stamford, CT 06902 ... fully utilized to maximize growth and company profits. EXPERIENCE CM ALMY, Inc, Greenwich, CT 4/97 – 7/06 Manager – Customer Service Operations • Managed the Customer Service / Call Center Department consisting of 2 Supervisors and 20 representatives in providing Order Management and Customer Service support to Churches, Religious Institutions, Clergy, and their members in purchasing decorative furnishings, apparel, worship-related products, and gifts through telephone (inbound / outbound), web, direct mail, and catalog venues. • Developed and implemented revenue generation activities and coordinated the inside-outside handoffs to assure that maximum sal ...
97 hits
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J Martin Location: Hartford, CT 06106 ... minology, Criminal Justice, • Microsoft Works Business Administration, Clerical Skills, Office Skills • WordPerfect 6. / 7 Human Resources, Management Skills, Receptionist• PowerPoint Supervisory, Business Communications• Excel Credit Specialist, Banking, Finance, Taxes• Outlook Customer Care Representative(C all Center)• Access Bookkeeping, Collections, A/R, A/P• Word 2000 Accounting, Insurance Underwriter Assistant• Graphics Legal Transcription, Claims, Billing & C oding• Internet Explorer Secretarial Skil ...
95 hits
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L Lambert Location: Windsor Locks, CT 06096 ... ing successful customer service operations in diverse environments.Lea d large teams, across multiple locations, in transformative change, developing Call Centers that contribute to overall customer satisfaction and business results. Establish strategy for the teams.Combine strong technical background and aptitude with leadership, strategic planning and organizational skills to develop comprehensive global customer service organizations to meet customer requirements.Ser ve as vital project manager and member for deployments, acquisitions, and consolidations, implementing new processes and changes as needed as result of project.Utilize continuous improvement process, value added approach to ...
93 hits
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R Maloney Location: Ellington, CT 06029 ... product and organizational development, training, and customer service. Committed to developing and executing efficient strategies that deliver tangible, profitable results. Creative problem solver with a proven track record of increasing performance levels, customer satisfaction ratings, and sales growth. Adapts easily to any situation and thrives in fast-paced, high-pressure environments. Driven leader with solid coaching, motivational, interpersonal, communication, and decision making skills.Areas of expertise:Sales Strategic Planning Program ImplementationSi x Sigma Process Improvement Customer Service Center Management Team Facilitation Client Relations Curricul ...
91 hits
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L Peschke Location: Manchester, CT 06040 ... r satisfaction and profitability. SUMMARY Customer Service/Call Center Manager with over 15 years professional leadership experience in supporting various duties included but not limited to; day to day operations, P&L functions and special projects. Highly energetic, goal oriented team player and builder. Consistent excellences in developing process improvements. Ability to drive performance using call center technology, best practices, policies and procedures. Extremely motivated and has the talent to build and manage relationships across all organizational functions. Key competencies: * Training, Mentoring & Coaching Staff * Problem Resolution/Custo mer Service * Staffing (Hi ...
89 hits
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T Fontaine Location: Windsor Locks, CT 06096 ... with my son. I am excited about starting a new chapter in my life where I hope to find a good job which can support myself and my son without the help of anyone else. I am ready to move forward and embrace my new lifestyle with both hands. Qualifications I have worked at many jobs since I turned sixteen years old. I have worked everywhere from retail, to food service, customer service and grocery stores. I am currently a student at Goodwin College in East Hartford where I am studying to get my Associates Degree in Business Sciences. I have taken computer courses and have real life work experience with call centers. I am a very outspoken woman. I am a hard worker and ...
87 hits
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W Elias Location: Bridgeport, CT 06606 ... mpany as well as offer loyalty, hard work, dependability and positive results in a team environment. Professional ExperienceCareer Resources Externship Bridgeport, CT 2009 ReceptionistAssi st and direct clients to correct departments as well as directed inbound call activities. Schedule workshops for clients and explain different programs offered.Knowledg e of fax machines, copiers, and switchboard, sort and distribute mail to correct departments, file, shred, and organize confidential paper works.Notify case workers of arriving appointments. Dunkin' Donuts Trumbull, CT 2004-2009Cashier /Shift LeaderTrain and supervise 8 new employees, explained ...
85 hits
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K Lesage Location: East Hartford, CT 06118 ... ement: time management, planning, delegation, expense control, Inventory control, staffing, scheduling, loss prevention, production quality, shipping and receiving, and merchandising and displays. Training and Development: team orienting, staff development, organized new training procedures, and utilize resources for development. People Skills: customer service, leadership, supervision, team building, communication, and reduce employee turnover. WORK HISTORY 12/01 – Present Level III Account Manager, Hartford Direct, Berlin, CT Main responsibility to manage and coordinate daily operations of marketing, mailing and distributing and maintaining a 10-20 line call center for various national ...
83 hits
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M Pelosi Location: Watertown, CT 06795 ... and Customer Service Executive with depth and breadth of experience and skills in all levels of management and administration including: successful and effective problem solving, effectively managing return on investments (people and products), leveraging talents of staff including training, supervising and performance management to achieve desired deliverables. Demonstrated superior communication and interpersonal skills. AUTOMATION SOLUTIONS, INC, (ASI) Hartford, CT 2008 - Present (Application engineering and machine parts distribution company) Senior Manager - Client and Engineering Services Create, maintain and direct the customer service function for an application engineering ...
81 hits
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R Romano Location: Bridgeport, CT 06610 ... ime Resources Corp., Bridgeport, CT (August 2006 - present)Answer in bound calls from the ACD System.Provides service for Prime customers and their client's.Obtain Freight Charges, Bill of Ladings, Shipment Tracking Numbers, and Inventory.Proces s Credit Memos and forward credit information to QC Inspectors.Maint ain proficiency in AS400, M2M, Microsoft Word, Excel, Power Point, Outlook Express, and Windows XP.Order Care Department: Follow up with customers to resolve problem orders.Work with Production, Planners and VP of Operations daily. Customer Service Representative, Waterbury Companies, Inc., Waterbury, CT (January 2001 * August 2006)Provide ser ...
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