Retail Customer Service Director Resumes in Colorado
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1.
J Syracuse Location: Loveland, CO 80537 ... sight is enhanced by a working knowledge of several modern business tools and computerized business systems. strengths:Proven history of complete ownership and accountability for all assigned tasksISO 9000/9001 documentation and ISO copy managementMeticu lous attention to detail and tremendous work ethicResource Management - Broad experience in developing a diverse staff into a high functioning operating unitRECENT ACHIEVEMENTS:Rec ipient of the Innovative Quality Leader Award for Q3 2008 with StarTekGenerated $280K in client savings through implementation of Six Sigma Lean Mgmt at StarTekImproved Customer Satisfaction Score to highest level of "10"Recipient of "Straight A" Report Card on ...
97 hits
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B Lawson Location: Denver, CO 80236 ... t communication skills. Good at building relationships with customers or employees.Over 7 years in high paced work environments. From customer service to management in every company I have been employed. I do really well in call center environments.Tec hnically skilled with Windows, Macintosh operating systems. I am good with Word, Excel, and PowerPoint programs.KEY COMPETENCIESCust omer ServiceTechnical SupportSalesCall center managementPublic speaking/ PowerPoint presentationsPOS systemsInventory managementCompla int handlingEDUCATIO NKennedy High School graduated May 2001.WORK EXPERIENCECustom er service management, off and on from 2001-2010Blockbu ster Video, 5365 S. Wadsworth blvd, ...
95 hits
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R Pringle Location: Colorado Springs, CO 80911 ... ars of Management experience, 21 years of Training experience, 21 years of Customer Service experience, 7 years of Quality Assurance experience, 7 years of Call Center experience, 7 years of Administrative experience, 5 years of Operations Management experience, and 5 years of Retail Management experience. A very dependable, dedicated, and hard-working individual. Major strengths include strong leadership, competent, strong team player, attention to detail, able to multi-task, self-motivated, results-oriented , computer and Internet literate. Excellent problem-solver with high integrity and strong organizational and communication skills. Fosters a continual improvement in processes ...
93 hits
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S Kiker Location: Aurora, CO 80012 ... of customer service and sales experience. I have approximately 10 years experience in the automotive world as a customer care consultant, an F&I Manager, and an Internet Manager. My strongest talent is knowing how to take exceptional care of the customer. The customer's best interest is always my best interest and they can sense that. The gap in my work history was due to being very sick along with two major surgeries. I am seeking a career as a Customer Care Expert in a manager capacity with the right dealership that cares about service as much as I do. The right fit for me will be with a highly ethical group of Pro's. I look forward to finding this fit as soon as possible becau ...
91 hits
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J Palmer Location: Aurora, CO 80015 ... ting. Experienced in Product Development and Implementation. Experience in strategic and tactical planning and implementation.E mploymentDir. Call Center Operations & Project Manager RxDakotaJuly 27, 2008 to PresentDenver, CoManaged 60+ people in remote call center located in Lima, Peru.Developed and Implemented Quality Assurance DepartmentDevelo pment and Implementation of Payroll and Bonus StructuresDevelo ped profit guaranteed sales systemManaged both inside and off site sales teamAnalyze all daily, weekly and monthly production reports from all departments including IT, Affiliate, Sales and Customer Service.Owner-Op erator www.fabulouslywh ite.comJanuary 15, 2008 ...
89 hits
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G Hulbert Location: Fort Collins, CO 80526 ... nagement: Interviewing, hiring, training, scheduling, budgeting, handling personnel issues, forecasting, ordering, sales and merchandising, motivating personnel to deliver maximum performance and superior customer service Accounting/Finan ce: Cash flow analysis, cash control, payroll, expansive knowledge of accounting procedures including A/R, A/P, general ledger, bookkeeping, budgeting, generating financial reports, statement reconciliation and collections Computer software skills: Windows, MS Excel, Word, AS 400, Access, QuickBooks, Peachtree, Lotus, Daffron, Great Plains, Banner, Power Experience Staff Accountant DLR Funding, Inc. Windsor, CO · Accounts payable / Accounts rece ...
87 hits
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K Harper Location: Parker, CO 80134 ... stries. Over 30 years of expertise in Employee Development and Training. Accomplished, outcome-driven management executive with strong leadership background and ability to meet/exceed goals within a variety of environments and situations, including start-up, turnaround, and high-growth. Consistently establish a sense of purpose within organizations and identify/capital ize on areas for improvement. Record of success in designing programs for core functional areas – training, marketing, and customer service – that yield double-digit improvements and multimillion-dol lar gains. Core competencies include: Training Program Development Change Management Marketi ...
85 hits
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M Blaylock Location: Parker, CO 80134 ... es skills which work together to produce increases in sales, profitability and customer satisfaction for the company.Consiste ntly contributes to improved productivity, cost effectiveness, operational enhancement and profitability through focused leadership, and strategic planning History of delivering complex IT projects on time, within budget/specifica tions and without compromising performance. Possesses broad base of technology expertise, including Customer Relationship Management and IVR/CTI applications for implementation in high-volume, nationwide corporations. Proficient in troubleshooting, resource allocation/maxim ization and managing new technology introduction. Experienced in ...
83 hits
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J Berry Location: Colorado Springs, CO 80922 ... ng the telecommunicatio ns, MSO and retail enterprises. Demonstrated ability to build, grow and manage an operation. Develops teams that are motivated and equipped with product knowledge, procedures and operational structure to achieve excellence in quality and business goals. Reduced AHT over 2 minutes through creation and implementation of center campaign. Improved call center customer survey scores by 21% with in 2 months through design and rollout of “Love Your Customer” campaign. Increased IVR resolution of up to 5% through functionality training/awarene ss programs. Co-developed 13 national standardized policies as a member of the Process Improvement tea ...
81 hits
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I Reayat Location: Denver, CO 80202 ... nal Experience: TeleTech Training Coordinator TC: Training agents throughout United States and Canada on different Western Union products i.e. Money Orders; Money Transfer by Phone; Money Transfer phone only; C-Pay; Training agents on fixing up the Money Order, Money Transfer by Phone, Money Transfer Phone only and C-Pay machines and equipments; Training agents on making money transactions; Checking, verifying and ordering the shipment of machines to the agents through out United States and Canada; Training agents on transferring money throughout United States and Canada; Training agents on Government Anti-Money laundering policies, laws, rules and regulations; Training agents o ...
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