M Walzak Location: Kirkland, WA 98033 ... ams, analyze strategic issues, develop and manage million dollar budgets, and implement process/producti vity improvements. Exceptional leader and problem solver with the expertise to achieve significant improvements in customer satisfaction. Strong quality orientation with the ability to build and motivate effective teams. An adaptable and energetic achiever who can make an immediate impact. Strategic and Operational Planning Customer Care Program Implementation Team Leadership Training and Coaching Vendor Selection and Management Quality Measurement and Improvement Process/Producti vity ImprovementsORGA NIZATIONAL BENEFITSDevelope d and implemented a Customer Care Depa ...
97 hits
2.
J Kramer Location: RANCHO BERNARDO SAN Diego, CA 92128 ... y Control MonitoringBudget ing Preparation and ImplementationPr oactive LeadershipSkille d Customer LiaisonEffective Team Development Division Management LeadIncreased Profit MarginsMatrix Development and ImplementationHi story of Career Assignments & Accomplishments: Senior Manager , SBC/AT&T, San Diego, CA, 2000 - PresentSBC/AT&am p;T Career Highlights:Promo ted from Senior Account Executive to Senior Manager 2001.Has achieved or exceeded all weekly, monthly, quarterly and annual goals with respect to matrixes of average handle time per call, average hold time per call, average sale per call, adherence of employees to schedules assigned by force management, customer response matri ...
95 hits
3.
M Tate Location: Amory, MS 38821 ... unty Journal- Office Manager 8/2006-5/2008 Bank Deposit, AR, AP, CS for subscriptions, ads sales and payments. Balance cash drawer. Reports for Journal Publishing/Tupel o, Monroe County Journal money for 78 racks weekly and Circulation reports. Pick up mail daily and sort. Proofs of Publications. Coordination of ad entry/design paperwork with sales staff. Maintained all phone calls. Block Corp-Amory, MS- Customer Service and Shipping Clerk 08/2002-03/2006 Order Entry, Shipping Clerk-Routing and Tracking, Customer Service with orders sent out. City of Amory-City Clerk Office and Park & Rec Dept 08/2000-08/2002 Payroll, AP, AR, Insurance Clerk, HR, City taxes Exercise program for senio ...
93 hits
4.
J Errera Location: West Chicago, IL 60185 ... -oriented environment, analyzing business requirements and creating user software solutions and tools used for processes and procedures. Proficient in software contract negotiations, project details, software analysis, troubleshooting, critical thinking, and a project savvy attitude that drives positive end results of getting the correct and desired stakeholder results that both meet and exceed expectations set in the project charter. SELECTED ACHIEVEMENTSUSA Government Security Clearance Client Relations Contract Negotiations Policy/Procedure Development Project Management Software Development/Mana gement Systems Installations Data Conversions Database Infrastructure Normalization Applic ...
91 hits
5.
L Bolanos Location: Santa Clarita, CA 91350 ... consumer products industry experience and a track record of propelling growth and performance. Proven success reinvigorating struggling enterprises through innovation, teamwork, project management, and process improvement strategies and tactics. Dynamic and motivating leader, enacting corporate climate change and creating metrics to mobilize internal teams to superior levels of productivity. CORE COMPETENCIES Ø Leadership Ø Team Building Ø Metrics Quality Management Ø Project Management Ø Change Management Ø Strategy Ø Problem Solving Ø Process Improvement PROFESSIONAL EXPERIENCE MGA ENTERTA I NMENT VAN NUYS, CA ...
89 hits
6.
A Talley Location: Oklahoma City , TX 73111 ... d organization skills Able to learn new things quicklyWORK OF EXPERIENCE7/2005 -1/2010 Target I work on the sales floor guest services, front check out lanes, and overnight stockingMy job duties range from customer service giving great service to stocking the selves and keeping the stock accurate and up to date.11/2004-5/2 005 ACSI work as a Nextel sprint customer service inbound agent helping customers with their cell phone accounts EDUCATION1996-20 00 Willowridge High SchoolHigh School Diploma2001-2003 Prairie View A&M UniversityDidn't Graduate2003 College of Biblical Studies2003-2005 Houston Community CollegeEXTRACURR ICULAR ACTIVITIESI am a license minister so I do a lot of work at ...
87 hits
7.
G Torres Location: Salem, OR 97302 ... peak8 years of Receptionist experience15 years of providing excellent customer serviceFamiliar with window based software programsAbility to work well with physicians, employees, patients and othersEDUCATION: San Diego High - GEDACCOMPLISHMEN TS:Current certification in basic CPR for healthcareEMPLOY MENT HISTORY:Salem Gastroenterology ConsultantsOFFIC E SCHEDULING FROM 02/2009 TO 03/2010Mid-Valle y Placement & S taffing, Inc.OPERATOR & I N-TAKE FROM 10/2008 TO 02/2009Northwest Human Services DentalRECEPTIONI STFROM 11/2005 TO 10/2006PROFESSIO NAL AFFILIATIONS:Con tact patients by telephone to schedule appointments.Upd ate demographics and insurance in Centricity ...
85 hits
8.
C Emanuel Location: Saint Paul, MN 55104 ... llection activityAccustom ed to working in a fast-paced environment and successfully handling several responsibilities simultaneouslyPr ofessional Experience: Hance Company 03/1999 to 10/2005 Call Center Representative Plymouth, MNSupervise, manage and train a 20+ person office staffPrepare correspondences, document invoices, including payrollDeveloped and distributed employee schedulesPosted billing and ran various invoicesAddresse d customer concernsConducte d annual performance reviews Mitchell Howard 03/2003 to 01/2006 Contract employee Edina, MNAnswered phones, greeted and assisted visitors, and handled general administrative duties, suchas filing, faxing, cop ...
83 hits
9.
M Norberg Location: Flanders, NJ 07836 ... anagement. Accomplished professional with proven track record in achieving profitability through strategic planning and execution. Success in Business to Consumer as well as Business to Business. Experienced in Inbound Call Center as well as Outbound. Effective communicator with excellent interpersonal and relationship-bui lding skills. Motivational leader with the ability to build, train, motivate, and mentor successful teams to outstanding performance. Expertise includes:Sales Management Telesales Client Relations Marketing Communications Customer Service Vendor Management Call Center Management Strategic Planning Training and Development PROFESSIONAL EXPERIENCEALL-ST ATE LEGAL ...
81 hits
10.
K Furlough Location: Waco , TX 76708 ... oft word,excel,and PowerPointWork HistoryNov 28, 2008 - Feb 19, 2010S2G Legacy Support Services - Waco, TexasMANAGER CALL CENTERoversee all processes for new hires, Training, and Quality, manage Denon and Marshal accounts in all aspectsMar 08, 2006 - Oct 01, 2008Education Finance Partners - Austin, Texasdigital process manageroversee recon staff, analyze, develop, and review all data processes, work directly with all departments to aide and support processes, assist in training of processes to enhance job performance and streamline work loadOct 20, 2005 - Mar 04, 2006Wayport inc - Austin, Texaslevel II tech support repprovide tech support for all wifi customers in hotels, airports and busine ...
Saved Resumes
