Customer Service Jobs in Port Allen, Louisiana

Job Title: Bilingual Customer Service Representative (Feb 3) Company: Express Employment Professionals Location: Baton Rouge, LA Description: Category: Other Professional Call Center experience a plus. Financial experience a plus. Must speak both English and Spanish fluently. Several postions available with pay ranging from $8.50- $13.16/hour, depending on experience.

Job Title: Call Center Agents Company: Location: Baton Rouge, la Description: Our Call Center Representatives are all Independent Contractors who work virtually, calling thru our online system. We offer hourly compensation + bonuses. GreatLeads is an established company with many agents doing this very sort of work. Qualifications to become a GreatLeads LLC Call Center Representative: Desire to work hard and have fun Great attitude always! Proficient in Online Applications, Excel, and Email Must be fluent in English Must have a quiet, uninterrupted work environment Must be willing to work more than 24 hours per week Must have Previous Sales or New Business Development Experience Apply online http://www.greatleadsllc.com/rep-positions.html Salary/Wage: $15-25 per Hr Education: HS or better Status: Full-time, Part-time, Temp/Contract Shift: Days • Location: Virtual • Post ID: 3301996

Job Title: Supervisor Customer Service - Appliance Company: Home Depot Location: Baton Rouge, LA Description: Position Detail Supervisor Customer Service - Appliance (# 63950) Baton Rouge, LA Date: 02/09/2010 Company: HD Direct Category: Customer Service Type: Full-time Travel: None Relocation: no POSITION DESCRIPTION POSITION PURPOSE - Oversees the daily work processes for the Customer Service Representative to ensure the quality and effectiveness of the Customer Service Unit. MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES - Leads and oversees the day-to-day operation of unit staff, determining that all assigned cases are managed in a timely and service oriented manner, including the development and use of an effective process audit tool. Establishes and monitors case loads, based on individual staff member experience and ability Communicates critical information to all parties Provides regular educational programs and mentors individual staff as needed to provide continued improvement in placement outcomes. Coaches, counsels, and grows employees. Creates and regularly updates a modified duty job bank which is representative of the types of restrictions most frequently seen and distributes to the Customer Service Representatives and stores to facilitate a successful placement process Addresses Customer Service Representatives concerns regarding adjusters or managed care nurses to the Workers'Compensation Manager. Refers unresolved issues to the Workers'Compensation Claim Manager. Maintains a limited case load of assigned files to manage for the return to work process. Completes additional tasks and special projects as assigned. Selects, develops, and motivates assigned staff. NATURE AND SCOPE - Typically reports to a Manager Direct and indirect reports typically include 7 support associates. Typically requires highly developed interpersonal skills for dealing with sensitive or controversial situations. Typically procedures for analyzing situations and making conclusions are very diverse. Typically considers among a few options and past practice when solving problems. Typically progress or results of work is periodically checked. Has some leeway to change work procedures. ENVIRONMENTAL JOB REQUIREMENTS - Must meet reasonable deadlines, quotas or demands for accuracy and/or may be involved in some mildly difficult situations. ESSENTIAL SKILLS MINIMUM QUALIFICATIONS - EDUCATION REQUIRED - The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. YEARS OF RELEVANT WORK EXPERIENCE - 2 CERTIFICATES/LICENSES - PHYSICAL JOB REQUIREMENTS - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. ADDITIONAL QUALIFICATIONS - PREFERRED QUALIFICATIONS - An associate's degree is preferred. One to two years supervisory experience in the claims industry, including knowledge of claim management practices and some multi-jurisdictional experience. KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES - A general knowledge of the laws, acts, regulation, and systems governing workers'compensation and liability Ability to lead customer service unit claim management and customer service problem solving efforts, bringing them to resolution. Exhibits peer sensitivity. Strong interpersonal skills to coach and train CSR staff in working cooperatively with all participants. Effective oral, written, and listening communication skills to facilitate sharing of critical claim information and CSR Unit process strategy. Experience in total quality management (TQM) methodology to facilitate a successful claim cost containment program. Strong analytical and critical thinking abilities to make timely decisions while functioning in a fast paced changing work environment. Flexibility for meeting multiple demands and success in utilizing an effective time management planning process. Ability to treat all customers and associates in a consistent and fair manner and set an example for ethical and responsible behavior.

Job Title: Medicaid Call Center Representative Company: Unysis Corporation Location: Baton Rouge, LA Description: Job Description Job Title: Medicaid Call Center Representative Job ID: 237441 Location: US-Louisiana-Baton Rouge Full/Part Time: Full-Time Regular/Temporary: Regular Key Responsibilities Analyzes and resolves problems and complaints about payment of claims for Health services provided to Medicaid recipients; prepares letter responses and answers telephone inquiries from Medicaid providers.  May prepare or assist in the preparation of information from distribution to provider groups, DHH personnel and other Unisys personnel; other duties as assigned. Answer telephone inquiries regarding Prior Authorization (PA) requests, screening functions on PA forms, review PA approval requests/refer to analyst and enter resolved PA approval requests on line. This position is based in Baton Rouge, LA. Technical & Behavioral Skills Minimum of 1+ years of medical insurance billing experience required. Thorough knowledge of Medicaid Program policies and procedures required. Excellent written and oral communication required.

Job Title: ATT Customer Service Representative I - Baton Rouge, LA Company: AT&T Location: Baton Rouge, LA Description: Time to broaden your view of communications careers. Welcome to AT&T. Deeper product base. Broader career options. Together at last. Experience it for yourself. ATT Customer Service Representative I - Baton Rouge, LA DescriptionDon't miss this opportunity to join the company recognized by Fortune magazine as theWorld's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity. As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company! Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. GENERAL DUTIES: The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines May sell and provision wireless services, products, features, equipment and accessories May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required Perform over the counter exchanges of customer defective equipment Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation PHYSICAL REQUIREMENTS: No physical requirements QualificationsRequired Qualifications: At least 18 years of age 6 months experience operating a computer in Windows based environment Availability to work a flexible schedule which includes all hours of call center operation TESTS: Applicants will be expected to pass any assessment associated with the position. TRAINING: Classroom training On-the-job training On-line training SPECIAL JOB REQUIREMENTS: Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills Provisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice. AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Job Title: Customer Service Rep Needed Now...!!! Company: Location: Baton Rouge, la Description: great opportunity to work within a growing established business as a Customer Collection Agent - duties of this role will include: - Inbound/Outbound calls - Objection handling - Negotiation - Data entry - Working towards targets You will need excellent telephone manners and strong negotiating skills. For this role you need to be a team player, be able to build good rapports with members of the public and your team and used to working towards targets. Benefits Include: Opportunities for career advancement A Quarterly Incentive Opportunity 401(k) Savings and Retirement Program (with company match) Tuition reimbursement A five day work week Comprehensive Medical, Vision, Dental benefitsr Paid vacation2 5 Salary/Wage: $401(k) Savings Status: Full-time, Part-time Shift: Days and Weekends • Location: Baton Rouge, Lafayette, Lake Charles, Monroe, New Orleans, Shreveport • Post ID: 3347663

Job Title: Customer Service Representatives Needed Company: Frazee Recruiting Consultants, Location: Baton Rouge, LA Description: A Baton Rouge Company located on Sherwood Forest Blvd is seeking 18 Customer Service Representatives! These positions are full time in a business casual work environment. Candidates can either work Monday-Thursday w/ one day during the weekend every other week,OR Thursday –Monday. The hours are on a flex schedule, ranging from Monday –Friday between the hours of 10am -9pm, with weekend work Saturday and/or Sunday between the hours of 8am-6pm. The Customer Service Representatives must also be available for a 4-6 week mandatory training class, which will take place Monday –Friday from 7:30am-4:30pm.Experienced and entry level candidates are encouraged to apply; previous experience working in a customer service environment ideal. Candidates must be friendly and articulate with a stable work history! Education Requirements: High School diploma required.Experience: Experience with customer service ideal. Entry level candidates encouraged to apply as well.Additional Requirements: Must be computer literate. Articulate, friendly individuals a must!Type Of Position: Temp to HireSalary: $12.00 per hourContact: Please submit your resume TODAY as a Microsoft Word document to Register to View or apply through Monster!

Job Title: Customer Service reps. needed. Company: Location: Baton Rouge, la Description: Our company seeking for part-time sales/customer services representation. Set yourself up for success and work from your home office, part-time or full-time. We offer a contract, focused support and the attitude to enable you to build a secure future. Please contact me by email: Register to View Salary/Wage: $1,500-$2,500/month Education: Any level Status: Full-time, Part-time, Temp/Contract Shift: Days and Nights • Location: Baton Rouge, Lafayette, Lake Charles, Monroe, New Orleans, Shreveport • Post ID: 3366585

Job Title: ATT Customer Service Representative I Company: AT&T Location: Baton Rouge, LA Description: Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity.     As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!   Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.   GENERAL DUTIES :   The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:   GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories   ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines May sell and provision wireless services, products, features, equipment and accessories May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required Perform over the counter exchanges of customer defective equipment Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation PHYSICAL REQUIREMENTS:  No physical requirements Required Qualifications: At least 18 years of age 6 months experience operating a computer in Windows based environment Availability to work a flexible schedule which includes all hours of call center operation   TESTS: Applicants will be expected to pass any assessment associated with the position.     TRAINING: Classroom training On-the-job training On-line training   SPECIAL JOB REQUIREMENTS:  Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills     Provisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice.   AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce.  EOE/AA/M/F/D/V

Job Title: Customer Service Reps Needed! Weekly Pay $800-$1100 per week Company: Location: Baton Rouge, la Description: Customer Service Reps Needed! Weekly Pay $800-$1100 per week National organization dedicated to empowering women in the community on business startup endeavors. Looking for good people to help clients looking for assistance and resources. Customer service experiences a plus. Send resume today! Get paid weekly. Benefits after 30 days! Register to View Status: Full-time, Part-time, Temp/Contract, Internship Shift: Days, Nights and Weekends • Location: Baton Rouge, New Orleans • Post ID: 3374521