Customer Service Jobs in New Orleans, Louisiana

Job Title: Customer Account Representative Company: Location: New Orleans, LA Description: Big corporation looks for Customer Service Representative to join our team. Successful applicant should: * Secure excellent customer service to orders from policyholders, insurance agents and others chiefly by telephone * Get and process correspondence * Prepare account analysis indicating insurance fee amount Level of proficiency needed: * Super math, computer and calculator knowledge * Super communication skills * Knowledge of insurance policies and a comprehension of corporation documentation and systems is an advantage * One year of online database support experience and practice working in the same role * Skills in using online communication facilities and knowledge of accounting, policy, billing and claims systems * Prefer high school graduate

Job Title: Customer Service Representative 1 - Little Rock, AR Company: Cox Communications Location: New Orleans, LA Description: Job Description Customer Service Representative 1 - Little Rock, AR-1002512 Description Don't miss this opportunity to join the company recognized by Fortune magazine as theWorld's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity. As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company! Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. RATE OF PAY: $10.55 GENERAL DUTIES The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: 1. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. 2. May be required to work in one or multiple queues/skill sets over various customer contact channels. 3. Responsible for improving customer retention through programs and service provided to the customer 4. Utilizes mechanized systems to initiate and complete service orders and handle customer requests. 5. Continually maintain working knowledge of all company products, services and promotions. 6. Make recommendations according to customer's needs on features, accessories, upgrades and rate plans. 7. Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories. ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: 1. Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines. 2. May sell and provision wireless services, products, features, equipment and accessories. 3. May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. 4. Perform over the counter exchanges of customer defective equipment. 5. Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation. PHYSICAL REQUIREMENTS No physical requirements. Qualifications Required Qualifications: At least 18 years of age 6 months experience operating a computer in Windows based environment Availability to work a flexible schedule which includes all hours of call center operation TESTS: Applicants will be expected to pass any assessment associated with the position. TRAINING: Classroom training On-the-job training On-line training SPECIAL JOB REQUIREMENTS:  Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills Provisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice. AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce.  EOE/AA/M/F/D/V Job - Customer Service Primary Location - AR-Little Rock Schedule - Full-time Employee Status - Regular

Job Title: Virtual Call Center Agents Company: Location: New Orleans, la Description: Earn up to $50.00 per hour while working from the comfort of your home as a Telesales Representative with Absolute! Currently hiring Aggressive Virtual Inbound TOP SALES PROâ??S for all shifts. Do you like sales? Do you like to talk on the phone? Can you talk the ears off a rabbit? Are you an aggressive go getter? If so, we want you! Our outstanding commission-based structure will net you up to $50.00 per hour. As a commissioned-based Sales Agent, youâ??ll be accepting inbound calls from consumers interested in purchasing products. You will utilize our database to read scripts, collect customer information and process orders. Weâ??re super busy and searching for Top Sales Agents to join our team. To apply and get training details please email Register to View Salary/Wage: Commission-based Status: Full-time, Part-time Shift: Days, Nights and Weekends • Location: Nationwide • Post ID: 3372437

Job Title: Airport Customer Service Supervisor Company: US Airways Group Location: New Orleans, LA Description: Responsible for the supervision, direction and monitoring of personnel to ensure our customers are receiving the best possible service. Responsible to ensure personnel comply with established rules and regulations. ·       Plan and coordinate operational activities and communicate with other station personnel, other departments and vendors as required.·       Responsible to ensure the protection and security of customers and company property at all times. ·       Ensure quality service is provided in all areas of responsibility including facilities, customer handling, equipment and appearance of personnel. ·       Responsible for maintaining station records, completing reports and any other administrative support required by Station Management. High school diploma or GED. ·       Three years experience in an airport and /or customer service environment. ·       Employees may not be on an attendance or disciplinary level.      ·       Must remain in the position for one year.

Job Title: Customer Assistance Call Center Representative Company: Location: New Orleans, LA Description: ENTRY-LEVEL opening for a full time customer service call center representative. Pay is hourly-up to $10.50 an hour. Duties include: answering/routing phone calls, customer service assistance, scheduling of appointments and assisting the service center with phone related support. Must possess excellent customer service skills and have previous phone experience. Dealership and hospitality experience a plus. Interested parties please submit your resume through Craigslist only and please include salary requirements. **Absolutely no phone calls OR walk-ins** ---Please include the position that you are applying for in your email - - -

Job Title: Customer Service Representative Company: Graybar Electric Company, Inc. Location: New Orleans, LA Description: Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and skill enhancement for your career growth. Our Customer Service Representatives are Key Players who assist with every stage of the process – from managing customers and processing orders, straight through to product delivery.The CompanyGraybar is a leader in the distribution of electrical, telecommunications, and networking products and an expert provider of related supply chain management and logistics services.The OpportunityAs a Customer Service Representative you will support our Electrical Contractor Sales Reps at our New Orleans, LA office with front-line service to customers.  We are looking for an energetic, customer-focused professional who can handle order entry, follow-ups, pricing, billing and credit and claims requests from customers to ensure total customer satisfaction.  We are looking for a talented individual who has the aptitude to learn and apply new skills/knowledge and has a sincere interest in a career – not just a job.  The RequirementsThe ideal candidate will possess exceptional customer relation and communication skills, have a strong desire to exceed customer’s expectations, and be able to work effectively with all levels of customers, management, and employees.  The ideal candidate should possess a broad knowledge of electrical products and be effective in promoting and selling Graybar products to customers.  We can provide an environment in which you can learn about our products.  You must possess a working knowledge of computer software (Microsoft Word, Excel, Outlook, etc.)  Prior related customer service experience required.  A working knowledge of SAP is also a plus as is prior experience in wholesale distribution.  Enthusiasm for working with customers is a must!Standard Benefits As a Fortune 500 company, Graybar offers employees paid vacations and holidays as well as a comprehensive health-care package including medical, dental, prescription drug, vision, disability and long-term care plans. Financially, Graybar provides employees with such savings tools as a 401(k) plan, profit sharing, an employee stock purchase plan and a formal pension plan. The company even has a tuition reimbursement program. It’s a benefits package that address employees’ quality of life, both now and in the future. Company AccoladesNo. 439 on the 2009 FORTUNE 500 ranking of America’s largest companies  On the FORTUNE World’s Most Admired Companies list for the eighth consecutive year (2009)No. 1 in the Wholesalers: Diversified industry category of the FORTUNE World’s Most Admired Companies list for the third consecutive year (2009)No. 1 in Management Quality (2009)No. 1 in Long-Term Investment (2009)No. 2 in Financial Soundness (2009)No. 2 in Quality of Product and Services (2009)No. 4 in Use of Assets (2009)No. 6 in People Management (2009) Graybar Electric Company, Inc. is an Affirmative Action/Equal Opportunity Employer. We welcome job applications from qualified individuals without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, marital status, physical or mental disability, or any other protected characteristic. Minorities, women, disabled persons, Vietnam era and disabled veterans are encouraged to apply.   As an employee-owner, you'll be proud to call Graybar YOUR company!

Job Title: Customer Service Rep - Legal Firm - Copy / Mail Service Company: IKON Office Solutions, Inc. Location: New Orleans, LA Description: Do you enjoy working with customers and building professional relationships? Do you thrive in a fast pace office environment? If so, we would love to speak with you about joining our professional outsourcing team! IKON has an immediate need for a Litigation Customer Service representative to handle copy, fax, and mail needs on-site at a law firm in Downtown New Orleans, LA. Must have strong customer service skills and MS Office skills.  Legal firm and copy services experience required. Hours: 8 am - 5 pm or 9 am - 6 pm, Mon-Fri IKON Office Solutions is currently looking for career-oriented individuals to help provide entry-level office support services within our customer locations. The On-Site Customer Service Specialist's primary focus is building relationships with customers while providing important office support. In this position you will be responsible for providing copy/print services, mail services, shipping and other office related tasks. To help you thrive, IKON provides an award-winning training program, an excellent support structure and a comprehensive benefits package. Job Duties / Responsibilities: Runs high volume copy machines and performs binding and finishing work. Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. Performs all repair service on customer copier equipment. Maintains records for management reports and inventories of supplies needed. Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. Calculates charges for jobs performed and maintains some billing logs. Responds to and coordinates all service calls required by customer. May perform filing duties in conjunction with specific customer requests. Qualifications: The ideal candidate will have basic Microsoft Office skills, a High School Diploma or equivalent experience. Exceptional customer service skills are a must! Related copy/mail/clerical experience is preferred. If you want to demonstrate and develop your talents, IKON offers an excellent career path and the chance to work with a dynamic team and company! For immediate consideration, please apply online. IKON is an Equal Opportunity Employer, M/F/D/V

Job Title: Customer Service Representative Company: Gulf Coast Staffing Location: New Orleans, LA Description: Marketing company is searching for Customer Service Reps to man our phones and offer our clients the best customer service possible. This position is responsible for making sure our clients are happy and have all of their questions answered. You will be supporting our clients by telephone, email and web. Must maintain acceptable performance standards, including effectiveness, efficiency and quality. Must have strong verbal communication skills. High School diploma or GED is required. Starting Salary- $14.63 an hour. Plus benefits after 60 days. Email: Register to View Clerical & Administrative: administrative assistant, analyst, call center, data entry, filing, executive assistant, general office, office administrative supervisor, office assistant, bookkeeper, claims processing, contracts administration, filer clerk, front office, general administration, property management, office manager, receptionist, secretary, purchasing clerk, transcriptionist, word processor, administrative services Customer Service: administrative assistant, call center, call center manager, call center supervisor, assistant store manager, attendant, cashier, collections specialist, customer service call center, customer service representative, customer support, receptionist, customer care representative, help desk analyst, outside sales representative, relationship manager, team manager, teller, shipping clerk, store manager, support specialist

Job Title: Client Services Manager Company: Location: New Orleans, LA Description: This position will report into the SVP Operations and will be responsible for providing excellent customer service to internal and external customers and maintaining an efficient and effective auction management function. · Serve as effective leader and motivator for the Member Services team · Responsible for management of Buyer and Seller account handling and overall customer satisfaction. · Facilitate effective and expeditious verification and quality control processes for auctions · Manage auction approval · Ensure proper management and direction of inbound and outbound customer query and response process. Ensure proper management and direction of inbound and outbound customer query and response process working in tandem with the Trade Services team · Serve to promote and ensure compliance with Customer Service SLAs by entire team · Responsible for effective internal communication of account status, auction status and client issues amongst Operations management and other departments (Sales/Liquidity desk) as needed · Closely coordinate with Trade Services staff to ensure seamless communication and effective customer service at all times · Work to refine and enhance customer service issue handling and tracking including progression of current systems in place and roll-out of new systems · Serve to promote and ensure compliance with customer service SLAs among entire team · Track productivity of team through maintaining and monitoring performance metrics · Maintain an environment of continuous improvement throughout the department and motivate team to improve processes and increase efficiency · Maintain a thorough understanding of Exchange agreements and rules and procedures and ensure that Member Services actions and interactions with customers are in compliance with these standards. · Work with Operations management to enhance ongoing client communication platform with TRE including welcome and training material collateral, ongoing customer reach outs, survey?s etc. · Maintain effective documentation of procedures and other collateral e.g. scripts, FAQs · Conduct or administer training programs to enhance Member Services staffs? skill ? this will include utilizing the suite of Administaff programs · Other special projects, as necessary · Minimum 7-10 years experience in customer service or related field required · College degree strongly preferred · Proficiency in Microsoft Office required along with general computer literacy · Strong customer service/problem resolution skills · Ability to prioritize and effectively coordinate multiple tasks with little supervision · Excellent communication skills (written and verbal) · Ability to learn and adapt to a changing environment · Desire to take on responsibility and grow within the company Benefits: Employee stock options, Full medical, dental & vision coverage, Short-term and long-term disability coverage, Life insurance, 401K plan, Paid vacation, Commuter benefits program, Healthcare Flexible Spending Account, Tuition reimbursement program, 100% of premiums for employee and immediate family members are paid by the company for full-time employees. Apply Link: https://administaff.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=57457

Job Title: Customer Service Rep Company: Location: New Orleans, LA Description: This team member is required to perform many functions within the center. Additionally, this team member will perform functions such as problem solving, setting up new customer accounts. Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive ? Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs ? Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers ? Follows copying protocol (copyright law, confidentiality, and careful handling of original documents) ? Performs multiple tasks at the same time, using automatic equipment capabilities ? Troubleshoots routine equipment problems ? Collates, sorts and organizes customer orders ? May operate photocopy, binding and other auxiliary equipment ? Performs administrative duties, including bidding, ordering supplies and inventory control ? Follows instructions of supervisors and assists other team members in performing center functions ? Perform all other duties as needed or requested Qualifications: ? High school diploma or equivalent, plus six months to one year of related experience required ? Excellent verbal and written communication skills ? Physical stamina sufficient to stand during entire shift, excluding rest breaks ? Physical stamina sufficient to move and lift 55 pound boxes ? Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others ? Ability, on a consistent basis, to maintain attention and concentration for extended periods of time ? Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure ? Ability to work with minimal supervision ? Ability to lead and direct team members ? Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner Part-Time/Full-Time No phone calls please. Email resumes to: Register to View