Customer Service Jobs in Monroe, Louisiana

Job Title: Customer Care Professional I - April 2010 - Home Lending - Monroe, LA Company: J.P. Morgan Chase Location: Monroe, LA Description: HOURS WILL VARYCustomer Care Professional - DescriptionAs part of JPMorgan Chase, a leading global financial services firm, Chase has locationsnationwide to serve our home lending customers with their mortgage or home equity loans. OurCustomer Care Professionals are dedicated to providing world class customer service that willmaintain and grow a customers relationship with Chase.As a Customer Care Professional, you will have direct phone interaction with customers to answerand resolve servicing questions and complaints about payments, loan documents and terms,taxes and insurance. You will work in an environment requiring you to listen, review multiplecomputer systems, type and talk to resolve complex customer issues. You will be responsible foroffering other Chase products or services to meet the customers needs. Customer CareProfessionals must maintain high customer satisfaction and quality scores while meetingefficiency goals and strict schedule and attendance guidelines. You will be responsible forunderstanding the firms mortgage servicing policies as well as legal compliance regulations.HOURS WILL VARYQualifications· Minimum one year previous customer service experience preferred; strong customerfocus is preferred with the ability to answer inquiries, provide information, consult withcustomers and manage difficult customer interactions· Excellent communication, analytical and problem solving skills· Strong PC skills with the ability to multi-task while on the phone· Ability to work well on a team and focus on results; ability to be adaptable and flexible· High school diploma or equivalent requiredJPMorgan Chase offers an exceptional benefits program and a highly competitive compensationpackage.JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V

Job Title: CUSTOMER SERVICE MANAGER - 3 -4 yrs BigBox Retail Exp. Company: Location: Monroe, LA Description: Please email your resume subject: CSM Store 567 As part of the management team, the Customer Service Manager is responsible for ensuring the highest level of customer service throughout the store and is a role model and leader who must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results. As part of the management team, the Customer Service Manager is responsible for the day-to-day management of the front end, overseeing the functioning of the cash registers and supporting equipment, and all duties of the cashiers. Responsibilities include staffing, training, scheduling, inventory control, equipment maintenance, and loss prevention. SKILLS AND COMPETENCIES: ? Ability to provide outstanding customer service ? Ability to develop and train associates and build relationships ? Ability to manage front end operations effectively ? Ability to process information/merchandise through computer system and register system ? Ability to maintain a fair, consistent set of standards as they apply to work force ? Ability to adjust priorities and manage time wisely in a fast-paced environment ? Ability to communicate in a clear, concise, understandable manner, and listen attentively to others ? Ability to operate all equipment necessary to perform the job REQUIREMENTS: ? 2+ years of Retail Management experience within a Big Box or Specialty environment ? Ability to work a full-time schedule including nights, weekends, and holidays ? Ability to handle a multi-million dollar sales volume ? Strong interpersonal, communication, organization and follow-through skills

Job Title: CUSTOMER SERVICE REP Company: Advance America Location: Ruston, LA Description: Consider Advance America for meeting your personal and professional goals! Why Advance America? Great Schedule: You can have the best retail schedule around, allowing you time for your family and personal interests. Advancement Opportunities: Currently, over 50% of the company's multi-unit managers have been promoted from within. Growing Company: We're the national leader in the cash advance industry. We've grown to over 2,800 centers in 36 states and we're still growing! We can offer challenges and opportunities that others can't match. Other Benefits: Life and health benefits Paid vacations and holidays What Will You Do? In General: You will be assisting Advance America clients in obtaining cash advances. Also, you will help with existing accounts, collections, obtaining new customers, daily operations, and the growth of location. For Customers: We pride ourselves on our exceptional customer service. It is important that you maintain a comfortable environment to provide our customers with the appropriate services to meet their needs. You will be assisting the Manager and Assistant Manager in collection efforts. To maintain current clients you will need to service existing accounts and update customer files. Not only will you make sure that the current customers are happy, but it is up to you to assist with marketing programs, open new accounts, and ensure that all proper documentation is provided For Operations: Assist in balancing cash three times a day You will need to make sure that daily procedures, such as cash balancing, are executed. Some local travel may be required for marketing, collections, staffing, and banking responsibilities. The creed is what holds our organization together and makes us all successful. It is up to you communicate an image consistent with the company creed and vision to all members of the location. Our Creed: Respect Your Customers: Treat them with dignity and courtesy at all times. Respect Your Associates: Treat them as you would like to be treated. Respect Yourself: Work hard & use good, ethical judgment in everything you do. Respect the Law: It is there to protect us and our Customers JOB REQUIREMENTS: WORK EXPERIENCE: Having a background in a customer service and/or retail background is a must. (Ex. Restaurant, Convenience store, Radio Shack, Heilig Meyers, Toys R Us) EDUCATOIN: A High School Diploma or equivalent is required. PERSONAL: Because of the excellence in customer service that we strive for we need people with excellent written and verbal communication skills, management skills, and time management skills. PHYSICAL REQUIREMENTS: Physical demands are those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other You must be at least 18 years old. Because of the local travel you need a valid Driver’s License and reliable transportation. Clean Criminal Background Advance America does not discriminate on the basis of race, religion, color, national origin, sex, age, pregnancy, disability, veteran status, citizenship or any legally protected category in connection with any phase of the employment process, including, but not limited to, selection, hiring, promotion, termination, compensation, training and benefits. It is also the practice and policy of Advance America to comply with all applicable federal, state, and local laws.

Job Title: Manager, Assistant Manager, and Customer Service Representatives Company: Check Into Cash Inc Location: Vicksburg, MS Description: CHECK INTO CASH, INC. is a growing financial service organization with 1250 plus locations, adding new products daily. We recognize that our success is due to our people and have a fabulous package including a super training program, competitive pay, excellent benefits & A TERRIFIC BONUS PROGRAM! To join our team, you must possess excellent communications and people skills.  Collection background a plus but not mandatory. If you're that person, then contact us immediately!   YOUR CAREER AND SUCCESS ARE WAITING. Positions available in Vicksburg, MS and surrounding areas. Check out our website! at www.checkintocash.com