Customer Service Jobs in Bossier City, Louisiana

Job Title: Outbound Call Center Manager Private Membership Resort Sales Company: Ocean Canyon Properties Location: Bossier City, LA Description: Ocean Canyon Properties, Inc. one of the fastest growing companies in the private RV membership resort industry, and vacation membership industry is seeking a highly motivated individual to manage our outbound sales call center in Shreveport/Bossier City, Louisiana. OCP’s resorts are located in Arkansas, Texas, Louisiana, Alabama, and Georgia, with a corporate office in Texarkana, TX. Position Description The Call Center Manager must have demonstrated the ability to effectively lead, manage, and motivate a staff of 15+ call center representatives. The Call Center Manager is expected to exceed established production goals of setting sales presentation appointments at Ocean Canyon’s private vacation membership resorts. Ocean Canyon’s call center leads originate from the Company’s marketing channels and from purchased list leads. Outbound calling will require call center reps to introduce the lead to Ocean Canyon’s resorts and explain an offer to visit the Company’s private membership resorts. The Call Center Manager is responsible for controlling labor costs within budget guidelines and exceeding quotas on setting appointments for sales presentations at Ocean Canyon’s private membership resorts. The Call Center Manager will oversee payroll and maintain sales presentation scheduling and tracking at the Company’s resorts through Salesforce.com. Ocean Canyon has Computer Integrated Telephony (CTI) for outbound call management and lead tracking. The Company does not use outbound predictive dialers and allow the agents to manage and “click to dial” their own assigned leads. The Call Center Manager should have experience with using and managing a call center with CTI. The Call Center Manager will assist and train call center representatives on the pitch to set sales presentation appointments and will also confirm (TO) call center representatives appointment sets. The Call Center Manager is expected to lead daily staff motivational meetings and posses the skill set to build team loyalty. The Call Center Manager will be responsible for opening and closing the call center office and enforce standard policies and procedures set forth by the company. Requirements At least one (1) year call center Management required. Candidate must have demonstrated the ability to multi-task and be goal oriented, and have excellent written and oral communication skills. Candidate must have demonstrated the ability to work well in fast-paced environment. Candidate must have excellent Interpersonal skills and have the demonstrated ability to train one on one and in larger group setting. Computer skills required: MS Word, Excel. Power Point skills are desirable. Benefits Ocean Canyon Properties offers unlimited potential for motivated professionals, attractive compensation package including competitive salary with commissions and bonuses, and full benefits including medical insurance, and vision insurance. The position offers a base salary of $30,000 per year, plus commission, bonus, health care benefits, paid company holidays, paid personal time paid, and vacations. A successful candidate will have the opportunity to earn $50,000+ per year. Ocean Canyon Properties is an Equal Opportunity Employer. Local applicants only, please. Relocation costs not covered.An offer of employment will be contingent upon successful completion of a background investigation. We maintain a Drug-free work environment. OceanCanyonbottom.jp

Job Title: Customer Assistant - Shreveport, LA - Job #: 1003371 Company: AT&T Location: Shreveport, LA Description: Location: LA-SHREVEPORTSchedule: Full-timeLOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?A job with AT&T as a Customer Assistant can provide you with exactly that! Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity.  Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!Our Customer Assistants are the first point of contact in helping customers with DSL self-installation and service in our high-paced call centers.What you'll do as an AT&T Customer Assistant:Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-upAssist customers with email, browser, and modem troubleshootingInteract with other departments to resolve customer issues or provide additional servicesClick here to learn more about this job from AT&T employees!

Job Title: Customer Service Coordinator Company: Dr. Reddy's Laboratories Location: Shreveport, LA Description: Customer Service CoordinatorClick To ViewDR. REDDY'S LIFE . RESEARCH. HOPEDr. Reddys Laboratories is a global, vertically integrated pharmaceutical company producing and delivering safe innovative high quality products. People have always been the strength of Dr. Reddys and the reason for its success. Immediate opening at the Shreveport , LA pharmaceutical manufacturing facility:Customer Service Coordinator- B.S. degree in Business related field with pharmaceutical experience preferred- 7+ years experience in customer service with strong leadership skills- Experience in managing customer service function with a proven track record of building relationships with clients and employees- Ability to implement industry best practices with emphasis on continuous improvement- Excellent interpersonal and written communication skills- Extensive computer experience with Microsoft Office applications; SAP experience preferredDr. Reddys offers compensation and benefits that reflect ourleadership position in the community. For consideration, emailresume to Register to View Equal Opportunity EmployerAs Posted in the Dallas Morning NewsThe Dallas Morning News - 02/21/2010

Job Title: Call center manager Company: Location: Shreveport, la Description: Company is currently seeking a call center manager to lead team memebers. Benefits with this job including dental and health insurance. Pay starts at $15 an hour. Salary/Wage: $15/ hour to start • Location: Shreveport • Post ID: 3375270

Job Title: Customer Services Manager Company: Dr. Reddy's Lab Location: Shreveport, LA Description: At Dr. Reddy's, a global pharmaceutical company, you will contribute to making the breakthroughs of tomorrow a reality today! From making medicines more affordable to discovering innovative treatment options to satisfy unmet medical needs, we are dedicated to helping people lead longer and healthier lives. We are seeking dynamic and energetic individuals ready to inspire, ready to make a difference for their community and every community. Job Title: Customer Services Manager Job  Location: Shreveport, LouisianaThis position is responsible for managing all Customer Service functions including, but to limited to, order entry, order tracking, quarterly customer costs and contract performance analysis. It will also support all customer special requests.Duties include:Managing CSR's and all other aspects of the Customer Service function Responsible for managing the day-to-day activities to ensure contract compliance and customer satisfaction Responsible for managing the returns processing Successfully developing valued relationships with key stakeholders and team members in the home office (India) and within U.S. operations Promote and lead implementation of industry best practices with emphasis on continuous improvement Working with the finance department and customers to resolve all accounts receivable, chargebacks and deduction issues Hire, train, and develop personnel Assist sales and marketing departments with new product launches and also meeting sales targets Provide customers with open order reports as required B.S. degree in a Business related field with pharmaceutical industry experience preferred 7 or more years of experience in customer service with strong leadership skills Experience in managing a customer service function with a proven track record of building relationships with clients and employees Ability to implement industry best practices with emphasis on continuous improvement Excellent interpersonal and written communication skills Extensive computer experience with Microsoft Office applications; SAP experience preferred From unsurpassed career momentum to our innovative perks and benefits, we do everything we can to make sure our employees not only do exceptional work, but have exceptional rewards, as well. If you are committed to making a profound impact worldwide, we invite you to learn more about our career opportunities, our products, and our plans for the future. Please visit us at www.drreddysusjobs.com.Please Note: We are a corporate office and not a doctor's office. We will not accept any calls or other inquiries from recruiters for this position. To Apply for this position, please CLICK HERE Position InformationCompany:Dr. Reddy's Laboratories, Inc.Location: Shreveport, LA 71106Industry:Manufacturing - OtherJob Type:Customer Support/Client CareCareer Level:Manager (Manager/Supervisor of Staff)

Job Title: Customer Service Representatives Company: Dr. Reddy's Lab Location: Shreveport, LA Description: At Dr. Reddy's, a global pharmaceutical company, you will contribute to making the breakthroughs of tomorrow a reality today! From making medicines more affordable to discovering innovative treatment options to satisfy unmet medical needs, we are dedicated to helping people lead longer and healthier lives. We are seeking dynamic and energetic individuals ready to inspire, ready to make a difference for their community and every community. Job Title: Customer Service RepresentativesJob  Location: Shreveport, LouisianaResponsibilities include:Order entry of all customer orders Handling all customer requests relating to orders, shipments, and damages Investigating and resolving customer Accounts Receivable, payment deductions and report findings Follow up on all customer requests for tracking shipments or proof of delivery Creating customer credits/debits and providing to customers in a timely manner Either a Bachelors degree and 2 years of customer service experience or a minimum of 4 years customer service experience without a college degree Data entry experience required and SAP experience preferred Understanding of customer credits and product returns Excellent interpersonal and verbal/written communication skills with good follow-up Strong computer skills in MS Excel and MS Word From unsurpassed career momentum to our innovative perks and benefits, we do everything we can to make sure our employees not only do exceptional work, but have exceptional rewards, as well. If you are committed to making a profound impact worldwide, we invite you to learn more about our career opportunities, our products, and our plans for the future. Please visit us at www.drreddysusjobs.com.Please Note: We are a corporate office and not a doctor's office. We will not accept any calls or other inquiries from recruiters for this position. To Apply for this position, please CLICK HERE Position InformationCompany:Dr. Reddy's Laboratories, Inc.Location: Shreveport, LA 71106Industry:Manufacturing - OtherJob Type:Customer Support/Client CareCareer Level:Manager (Manager/Supervisor of Staff)

Job Title: Internal Customer Service Rep. (part-time, 3rd Shift) - Shreveport, LA *** Company: Conway Location: Shreveport, LA Description: Description of Essential Job FunctionsAvailable to work a variety of shifts, including days, evenings, nights and weekends.Communicate effectively with dock supervisors, drivers and other service center personnel.Collect, process, and transport paperwork to/from various locations.Various administrative functions including creating/transmitting reports.Safely work in adverse weather conditions.Safely walk and stand for extended periods of time on various surfaces that may be uneven or slippery.Prompt, daily attendance at assigned work location.Perform other duties as assigned.

Job Title: Center Customer Service Coord Company: FedEx Location: Shreveport, LA Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44619JobTitle: Center Customer Service Coord

Job Title: Customer Service Representative Company: Dr. Reddys Location: Shreveport, LA Description: ·         Responsible for order entry of all customer orders ·         Responsible for handling all customer requests relating to orders, shipments, damages·         Responsible for investigating and resolving customer A/R, payment deductions and report findings·         Follow up on all customer requests for tracking shipments or proof of delivery·         Creating customer credits/debits and providing to customers in a timely manner

Job Title: Customer Service Rep. Company: AppleOne Location: Shreveport, LA Description: Job Description:This customer service rep Position Features: Stability Good starting salary Family oriented Great Pay to $38KImmediate need for Customer Service Representative seeking full time employment. Candidate must possess B.S. degree and a minimum of one year hands on experience in Technical Sales/Customer Service. Proficient with full integrated computer systems, with relevant experience in Order Entry systems, Material Requirement Planning and must have understanding of Computer Assisted Design. Please call Emily if you qualify for the above position. You can view all of our jobs online at http://www.appleone.com/?sc=11&id=518473 Job Experience:Provide administrative support for the Product team.