Customer Service Jobs in Kentucky

Job Title: Parts Sales and Customer Service Rep Company: Aerotek Location: Louisville, KY Description: One of Aerotek's best clients in the Louisville, KY area is seeking a Parts Sales/Customer Service rep. This person should have experience in the following areas:*Taking parts calls from customers & service department *Following up diligently with clients to ensure they are satisfied. *Attending training at several manufacturers who are our suppliers *Ordering warranty parts *Invoicing parts for both external & internal transfers in a timely fashion *Keeping an organized and relevant inventory database *Meeting with clients and help develop new business relationships Please email your resume to Justin Hill for consideration. Required Skills: SALES SUPPORT, CUSTOMER SERVICE, INVENTORYJoin Aerotek CESM, one of the leading providers of engineering and engineering support professionals in North America. Due to our growth, we're constantly on the lookout for qualified professionals to place in contract, contract-to-hire, and permanent placement positions across a number of different industries. We know it's more than just your day-to-day responsibilities that can make or break a job. It's the support you get. That's the reason Aerotek CE offers a variety of benefits including medical, dental, optical, 401k, and many more. Don't put your career in the hands of just anyone, put it in the hands of a specialist. Join the Aerotek CE team! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

Job Title: Customer Care Rep Level 2 (11a-8p) Company: Location: Lexington, KY Description: Please click here to apply! Position: Customer Care Representative ? Level 2 FLSA Status: Non-Exempt Compensation: Base starting rate of $11.25 per hour with eligibility for shift and language premiums. Reports To: Customer Care Supervisor Company Overview Pacific Pulmonary Services is one of the largest providers of home oxygen, sleep therapy and respiratory medications in the United States. We have more than 1200 employees dedicated to patient care and service. Our operations include 100 local service centers across 16 states, a pharmacy and sleep therapy operations center in Bakersfield, CA, a Customer Care Center in Lexington, KY, Reimbursement Centers in Brentwood, CA and Omaha, NE and our Corporate Administration and Training Center in Novato, CA. Why PPS? PPS has been growing for 30 years and we are continuing to expand and open new centers. As we grow there are opportunities for advancement. We base our decisions and actions on the following values: putting patients first, integrity, teamwork, achievement, accountability and fun. Benefits include competitive compensation and performance incentives and a comprehensive benefits package including health and dental insurance, life insurance, 401(k) plan with matching and paid vacation, holidays and sick time. Position Summary: The Customer Care Representative (Level 2) interacts with patients, caregivers and internal units to answer routine questions relating to respiratory supplies and services in one or more of the following functional areas: Oxygen, Pharmacy, and Travel Desk. Individuals in this role must develop and maintain a strong applicable knowledge of each process in order to accurately respond to inquiries that are received via email or that arise during inbound/outbound calls. Maintaining confidentiality and all other aspects of HIPAA compliance are essential in this job. Customer Care Representatives at this level may be assigned responsibilities as listed below and will be required to complete other operational projects or tasks as needed: Primary Responsibilities: Routinely contact pharmacy or oxygen customers by phone to answer general service questions and to inquire about the need for additional supplies and medications. Respond to incoming calls from multiple parties and redirect for resolution when necessary. Process orders for equipment, supplies or medication refills; follow up with patients to confirm delivery. Complete daily assignments including reporting, research and call logs. Prepare postcard prescription reminders. Identify potential regulatory problems with equipment usage and perform basic troubleshooting measures. Perform data entry tasks resulting from non-billing delivery tickets, supply/prescription orders, equipment requests and returns, patient care plans or other documentation; verify compliance information and record results in the appropriate systems. Provide support for patient care centers, the pharmacy and other internal departments by promptly addressing concerns and communicating with field employees or business partners via phone or email. Arrange for traveling patients to receive Portable Oxygen Concentrators (POC?s) and related accessories; calculate and communicate rental fees. Coordinate the overdue equipment retrieval process and approve the extension of rental periods. Qualifications: Must convey excellent customer care attitude with compassion for the patient, strong phone etiquette ability and good written and verbal communication skills. 1 to 2 years previous customer service experience and high school diploma/GED required. Ability to multitask and complete large volumes of calls and/or emails in a centralized environment. Microsoft Office proficiency and data entry skills are required. Problem solving abilities and strong attention to detail is a must. Availability to regularly work flexible schedules, including some overtime and weekends. Bilingual Spanish/English skills are a plus. Physical Effort: Job will require occasional lifting of up to 25 pounds. Approximately 35% of the work day will be spent walking and 65% sitting. Approximately 10% of the entire time may require bending and stooping. Keyboarding is regularly performed 50% of the total time with some 10-key calculations. Please click here to apply!

Job Title: Customer Service Representative's Company: Location: Louisville, KY Description: We are searching for a Customer Service Representative to work with our overall customer service, front desk tasks, and incoming phone call distribution. Key Duties: * Provide customer service support to the admin, sales and marketing teams day to day * Generate inventory and sales reports in MS Excel using data from a variety of sources * Answer and redirect incoming phone calls * Ensure that the client is not only satisfied; but impressed with our product and service * Investigate, handle objections and document calls in contact management system * Must be able to multi-task effectively and have a great attention to details. Qualifications: * Great communication and customer service skills * 1 year of previous customer service experience or related experience desired * Advanced computer knowledge in Microsoft Office * Comfortable working in a fast paced environment * Ability to handle multiple tasks and meet deadlines * Strong customer service orientation and communication Hours: 10:00am ? 6:00pm Benefits available after a 90 day evaluation.

Job Title: Customer Service Manager Company: The VanDerbeck Group Location: Petersburg, KY Description: Answers in Genesiswww.answersingenesis.org Customer Service ManagerSummary and Scope:Oversees customer service associates in all aspects of their responsibilities and assists them as needed to create a positive customer experience. Handles daily customer service inquires and complaints that are outside the scope for associates. Maintains adequate coverage in the department reassigning responsibilities as work flows dictates. Motivates the CSR team to meet monthly sales objectives.Oversees group reservation in all aspects of their responsibilities and assists them to help make the group’s visit a positive one. Monitors calls to observe employee’s demeanor, technical accuracy, and conformity to company policies. ObjectivesHire, train and coach CSR team to meet monthly sales and service objectives.Work with other depts (marketing, product development and IT) to create sales promotions and incentives, design new ideas for selling products, using technology to better meet dept goals.Oversee Group Reservation Team ensuring customer satisfaction goals are met or exceeded.Provide Customer Service and Group Reservation relief as needed.Duties and Responsibilities:Manages the day-to-day operations including staffing and coverage. Develops customer service policies and procedures to ensure consistent customer service satisfaction. Motivates customer service associates for “suggestive” selling. Outlines customer service specials, both monthly and special promotions. Coordinates with marketing and product development to ensure customer service has the most up-to-date product information. Reviews all sales sheets, including Answers Magazine, for accuracy and information prior to printing. Keeps customer service updated on all correspondence that offers products—ministry wide. Trains all new customer service associates. Designs new ideas for suggestive selling. Organizes and updates notebooks for customer service associates with suggestive selling ideas. Works with IT on reporting options that will aid customer service in pinpointing customer interests. Provides customer service and group reservations relief as needed. ObjectivesHire, train and coach CSR team to meet monthly sales and service objectives.Work with other depts (marketing, product development and IT) to create sales promotions and incentives, design new ideas for selling products, using technology to better meet dept goals.Oversee Group Reservation Team ensuring customer satisfaction goals are met or exceeded.Provide Customer Service and Group Reservation relief as needed.Education and Experience Requirements:Two or more years of successful sales experience required, telephone sales experience preferred.Two or more years of supervisory experience required, preferably in sales or similar customer service environment.Qualifications:Must be knowledgeable and proficient with computer systems and software including Word and Excel. Professional telephone presence a must In-depth understanding of database functionality.Knowledge of Answers in Genesis products and procedures a plus. Understanding of point of sale software functionality a plus.Qualified candidates forward the following information to Register to View .  No phone calls please.Cover letter and resumeSalvation TestimonyCreation Belief StatementConfirmation of your agreement with AiG Statement of Faith (found at www.answersingenesis.org )

Job Title: Customer Service Representative Company: Location: Lexington, KY Description: Insurance Customer Service Representative About the Job: Established Insurance Agency is seeking a part-time Customer Service Representative to work M-F from 12:30-5:30 PM. This individual must be professional, mature, and detail oriented with excellent personal and phone skills. They must be able to handle all types of customer service and sales opportunities. Job Duties include: servicing existing customers and solicitation for new accounts. Applicant must possess strong computer skills and be able to rate new policies. Please include resume with your reply.

Job Title: Customer Service / Call Center Manager Company: Signature Hardware Location: Erlanger, KY Description: Status: Full-time LOCATION: Erlanger, KY Full-time, Salaried, Management position overseeing our Customer Service group. The CSR group consists of 16 hourly Customer Service staff members selling decorative plumbing, lighting, and hardware products in a call center environment. Responsibilities include oversight of staff and the smooth operation of the Customer Service department. **Only candidates with previous experience in Call Center / Customer Service Management need apply.** ESSENTIAL DUTIES: • Coach CSR’s with problem resolution and job performance. • Further develop training program and CSR manual for the Customer Services Group. • Create and devise guidelines that allow the CSR group to resolve issues at first customer contact. • Provide strong leadership to the group promoting professionalism and efficiency. • Conduct Supervisor & staff meetings as appropriate. • Create effective performance evaluations for staff members. • Interface with team members daily. • Apprise Senior Management of issues, as necessary. • Pro-actively seek personal professional development through the use of articles, books, and classes. • Exhibit professionalism, confidentiality, commitment and respect within the organization. • Interview, hire and terminate employees as needed. • Perform other duties as requested by Senior Management. Hours: Monday – Friday 08:30 am – 5:00 pm, and as needed to ensure the smooth operation of the Customer Service Department Pay rate and Benefits: • Position is Full Time and pay will be commensurate with experience. • Quarterly profit sharing bonus (Eligible after 3 months of employment.) • Employer/employee funded 401-K retirement plan after 1 year of employment. • 13 Paid Time Off days per year plus 7 paid holidays. • Employer sponsored Anthem major medical and Met-Life dental plan (Employer pays 80%). (Available after 60 days of employment.) • Long Term disability and Life Insurance Coverage at 2x annual salary. (Employer pays 100%) (Available after 60 days of employment.) • Direct Deposit. TO APPLY, INCLUDE THE FOLLOWING: • Résumé, including salary history, and cover letter outlining relevant experience. Requirements should be sent to Register to View Calls regarding this position will not be accepted. • Minimum 5 - 10 years of Customer Service / Call Center management experience required. • Proven ability to effectively coach, mentor and develop team members. • Ability to effectively manage multiple direct reports, projects simultaneously. • Ability to work independently and be self-directed. • Excellent verbal and written communication skills. • Strong computer proficiencies to include Microsoft Word, Excel and Outlook.

Job Title: Customer Service Rep Company: Bluegrass Oxygen Location: Somerset, KY Description: Customer Service Rep Local home oxygen company is seeking FT CSR. Medical billing experience required. Must be detail oriented, reliable, and computer literate (fluent in (Word & Excel & type 50 wpm) Please fax resume to Register to View This listing brought to you by The Commonwealth Journal

Job Title: Virtual Call Center Agents Company: Location: Louisville, ky Description: Earn up to $50.00 per hour while working from the comfort of your home as a Telesales Representative with Absolute! Currently hiring Aggressive Virtual Inbound TOP SALES PROâ??S for all shifts. Do you like sales? Do you like to talk on the phone? Can you talk the ears off a rabbit? Are you an aggressive go getter? If so, we want you! Our outstanding commission-based structure will net you up to $50.00 per hour. As a commissioned-based Sales Agent, youâ??ll be accepting inbound calls from consumers interested in purchasing products. You will utilize our database to read scripts, collect customer information and process orders. Weâ??re super busy and searching for Top Sales Agents to join our team. To apply and get training details please email Register to View Salary/Wage: Commission-based Status: Full-time, Part-time Shift: Days, Nights and Weekends • Location: Nationwide • Post ID: 2017268

Job Title: Part Time Rental Sales Agent - Customer Service - Lexington, KY Airport Company: National Car Rental and Alamo Rent A Car Location: Lexington, KY Description: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. National and Alamo has an exciting opportunity for a Rental Sales Agent.  The Rental Sales Agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.  Responsibilities: Use company approved sales and service techniques when determining customer needsOffer optional products to meet customer wants and needs.Prepare all rental and return documents accurately and completely.Qualify each customer using our company rental requirement guidelines.Provide customers assistance with directions, maps, local area information, appropriate service information, etc.Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.Ensure that the return date and time on the rental agreement is accurate.Review all charges at the time of vehicle return.Prepare the Rental Agreement Folder with all required information.Answer the phones to assist customers in a in a friendly, helpful and prompt manner.Assist customers by effectively resolving all customer service issues.Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. Qualifications: Must be at least 18 years oldHigh School Diploma or G.E.D. requiredMust have a minimum of 2 years of commission or incentive based sales experienceMust have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)."  Must be authorized to work in the U.S. and not require sponsorship now or in the future.Must be able to work the following shift/schedule: Monday, Thursday, Friday 9AM-7PM.

Job Title: Customer Care Representative (32441) Company: Serco Inc. Location: Fort Knox, KY Description: 32441 Job Description Serco Inc. is a leading provider of professional, technology and management solutions to the federal government in the areas of national security & intelligence, human capital management, IT & professional services and engineering and logistics.   We advise, design, integrate and deliver solutions that transform how clients achieve their missions. Headquartered in Reston, VA, Serco North America has approximately 11,500 employees with annual revenue of $1.3 billion and is part of a $5 billion global business that has helped transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well.  Our employees personally can make a difference.  It is not just a job at Serco:  at Serco, we offer career opportunities.  We invite you to become part of our dynamic team.  We are currently seeking experienced professionals to: -field calls and inquiries from the Soldiers and Family Members, Veterans and Retirees with concerns and questions (work schedule may require shift work to accommodate 24/7 operations); -facilitate resolution to the caller's problems; -maintain customer information in computer system; -conduct telephone outreach to Soldiers and their Families.  Required Skills Two year degree or equivalent.  Familiar with standard concepts, practices, and procedures for customer service. Familiar with Army lifestyle, culture, policies and procedures. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. Reports to a Team Leader. A certain degree of creativity and latitude is required. Shift work may be required. Ability to speak and understand English a must. Fluent bi-lingual a plus. Excellent telephonic presence. Excellent verbal and written communications skills. Computer literate using MS Office products. Ability to work independently. Required Experience 2-5 years of customer service experience. Prior Army experience as an officer or senior NCO OR Army experience as a spouse. Experience in dealing with individuals and families undergoing stressful, life-altering situations. Familiarity with the Army Human Resources Command, its mission and goals. Familiarity with call management systems. Job Location Ft. Knox, KY, US. Position Type Full-Time/Regular