Customer Service Jobs in Paducah, Kentucky

Job Title: Customer Service Representative - IRNA Company: Invensys IPS Location: Marion, KY Description: Invensys RailInvensys Rail is a multinational leader in delivering state of the art railway control and communication solutions. We enable the world's railways to help meet the ever increasing demand for rail services by providing a range of solutions that safely increase the capacity of their networks by increasing frequency and maximizing operational effectiveness.  Employing over 3,250 employees worldwide, Invensys Rail operates through a network of regional offices and delivers products and solutions from some of the most famous names in the rail industry: Westinghouse Rail SystemsDimetronic SignalsSafetran Systems Safetran is the North America member of the Invensys Rail Group, Invensys plc., with sister companies located in the United Kingdom, Spain, and Australia. Invensys, plc and the Invensys Rail Group are headquartered in London, UK. Safetran is headquartered in Louisville, KY. We manufacture "state-of-the-art" components for automatic grade crossing warning systems, wayside signaling systems and mainline and yard switch machine applications. These components are combined by our design and engineering staff into interoperable signaling and communication systems for rail, transit and other market system applications. We provide our customers a one-source solution to their signal and communication needs and we are dedicated to meeting the diverse requirements of today's railroad industry. We offer the most innovative, safety-oriented products in the business, and we back them with the best service.   CUSTOMER SERVICE REPRESENTATIVE   BASIC FUNCTION The Customer Service Representative is responsible for providing exemplary customer service to Safetran customers, internal and external.   SPECIFIC DUTIES AND RESPONSIBILITIES "*" denotes an essential function of the job*Receives and replies to customer inquiries.*Processes EDI, Credit Card, FRR, and Warranty orders covering EM/EL products.*Processes and calculates price quotes.*Files documentation and paperwork.*Assists customers and shipping department regarding material issues.*Assists with inquiries regarding customer price books.*Assists with customer corrective action activities.*Assists with inquiries regarding invoice issues.*Evaluates and prioritizes all customer communications.*Matches shipping paperwork with original EDI/EM orders and maintains file.*Attends other Company and industry-related meetings, as required.Establishes individual goals which are aligned with the Company's business strategies and objectives.Functions as a contributing member of the department's team and other teams, as assigned.Performs other duties as assigned by executive leadership.   STANDARDS OF PERFORMANCE Informative and professional assistance when working with the public/customers and co-workers.Good verbal communication skills.Good written communication skills to include emails, formal quotations, faxes and spreadsheets.Ability to work under stress and with commitment to deadlines.Interpersonal relationships which encourage openness, candor and trust, both internally and outside of Safetran.Accurate and timely completion of projects and/or reports.Maintenance of Company information in a confidential manner.   MENTAL AND PHYSICAL REQUIREMENTS Ability to maintain considerable levels of concentration while working under constant time pressures and constant interruptions.Ability to frequently maintain visual attention for extended periods of time.Ability to frequently sit for extended periods of time.Ability to occasionally stand for extended periods of time.Ability to occasionally squat and bend and push or pull objects.   WORKING ENVIRONMENT AND CONDITIONS This position requires working in the internal environment.     Non-Exempt Invensys is an Equal Opportunity EmployerEDUCATION, EXPERIENCE AND TRAINING 2 year degree.Proficient computer skills.2-3 years experience in manufacturing customer service.   EQUIPMENT AND TOOLS Computer and peripherals. The Successful candidate will have knowledge of the company's locomotive group products, understand functionality, be able to answer technical questions regarding price and delivery, and be able to recommend solutions for the customer.

Job Title: Customer Service Rep II - LHP Company: Lennox International Location: Union City, TN Description: Innovate your career. When you choose Lennox International, you know you're getting the best.That is why when you work at Lennox International, you know you are among the best.As a leading innovator of home and commercial, heating, cooling, refrigeration, air-quality, and related services, Lennox International is committed to helping our people innovate our products and their careers. Join over 14,000 employees worldwide who build our heritage of integrity and innovation. At Lennox International, we make your home, your businesses, and your work, a better place. This position is a key role in assuring positive customer relationships. Duties include providing phone and data entry support to distributors, dealers, and homeowners Customer Service Representative role and responsibilities include and/or is not limited to: · Become familiar with all products; learn the product line and specifics of each account. · Provide phone coverage and administrative support for team members on vacation, sick or at lunch · Enter Customer orders and respond to phone and fax inquires for information as it relates to orders or shipments · Coordinate customer's shipping requests with production control. Track shipments to assure timely delivery Monitor daily Backlog and update customers of any schedule deviations. Responsible for maintaining Quality Customer Service Decrease response time to customers. Limiting the amount of calls going to voice mail. Setting lunch schedules for continuous coverage of the phone system. Develop and maintain positive relationships with assigned accounts. Responsible for continuous team improvement as it applies to meeting the needs of our customers. Document all complaints regarding personnel or product and forward to the Customer Service/Technical Manager. · Responsible for continuous self-improvement as it applies to meeting the needs of customers. Maintain a positive relationship with all customers. Update customers any shipping deviations or back ordered items. Interface with production and planning in regards to meeting the needs of the Customer. Requirements High School diploma or equivalent Three to five years experience

Job Title: Seeking Energetic Customer Service Reps to start Immediately part-time! Company: Kelly Services Location: Cape Girardeau, MO Description: Seeking Energetic Customer Service Reps to start Immediately part-time! Announcing a great opportunity to work in a positive, team-oriented, and fun environment!Kelly Services, Inc. is currently recruiting for part-time temporary recruitment specialists. In this role, you will help a local Non-Profit organization persuade people to volunteer their time. You will be reading from a script and calling from a predetermined list. The sky's the limit! We are looking for people who are very detail-oriented and are able to multi-task effectively in a working environment.Other requirements include:At least one year of customer service experience (call center experience a plus) High school diploma or GED Dependable and energetic Strong communication and interpersonal skillsBenefits include:$9.00 per hour Prompt weekly pay Direct deposit Holiday and service bonuses Kelly Services is an Equal Opportunity Employer.

Job Title: Customer Service Representative Company: Confidential Location: Carbondale, IL Description: Customer Service Immediate CSR Openings Earn Up to $8.50 per hour Don't miss out on this great opportunity to work with Staff Management and our premier client as a Customer Service Representative Full & Part-Time Positions Evening and Weekend Shifts Inbound Call Center No Pressure Selling Weekly Pay Checks Must be 18 yrs old Computer Knowledge Must Drug Test / Background Check Required Immediate Interviews! Thursday March 18th, 10am to 6pm 101 Marshall Court in Paducah's Information Age Park. Can't attend? Call Toll Free Register to View ,ext: 729-415S or Apply online at www.sm.peoplescout.com Job code: 415S. EOE

Job Title: Medical Supply Call Center Agents Needed Immediately Company: Location: Carbondale, il Description: Tele Work Forces is currently seeking several telecommute phone agents for our Medical Supply survey campaign. This is a full time (40 hours a week) position. The pay is $7 per completed survey with a weekly bonus of $50 for working your full 40 hours. We offer 2 shifts daily: 8am to 4pm EST (we need 3 people for this shift) 4pm to 12am EST (we need 5 people for this shift) You pick the days and shift you work. To be successful you will need: A go getter, team player attitude Not get discouraged easily Must enjoy talking to people on the phone (particularly elderly) An up to date PC High Speed Internet (cable or dsl) PC Headset with built in microphone Ability to start in the next 4 days If interested please respond via email with a brief introduction and why we should choose you. (Please no resumes, prior experience doesn't matter, but a great attitude does.) I am looking to hire people in the next couple days and training and work will begin Monday. Salary/Wage: $7 per completed plus $50 weekly attendence bonus Status: Full-time, Temp/Contract Shift: Days, Nights and Weekends • Location: Southern Illinois • Post ID: 5138374

Job Title: Customer Care Representatives Company: NEW Customer Service Companies Location: Carbondale, IL Description: MAKE YOUR HOME OUR NEW OFFICE If you are looking for a unique opportunity to work from home, NEW could be the place for you. NEW, the nation's leading provider of extended service plans and buyer protection programs is hiring home-based Customer Care Representatives to answer inbound customer service and product support calls. Qualified applicants must have a knack for customer service and basic computer skills. Applicants must also have a computer and high speed internet access. NEW TRAINING CLASS STARTING MARCH 8TH! NEW - DRIVEN BY RESULTS ONGOING JOB FAIRS visit www.newhomebasedccr.com for more information. NEW Customer Service Companies is an equal opportunity employer.

Job Title: Customer Service Representative Company: Fairfield Inn/Archon Hospitality Location: Hopkinsville, KY Description: Guest Service Representative Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere. THIS EMPLOYER DOES NOT ACCEPT PHONE CALLS OR WALK-IN APPLICATIONS. PLEASE CLICK APPLY NOW IN ORDER TO BE CONSIDERED FOR THIS POSITION. Primary Responsibilities Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Books guest reservations and/or coordinates with reservation center. Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. Answers phone in a prompt, efficient, and friendly manner. Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank. Relationships: Internal: Engineering: To relay guest needs for service. Accounting: To seek credit approval for payment processing. Housekeeping: To verify room availability Food and Beverage: To arrange for group functions or guest reservations. External: Hotel guests: To sell and provide customer service; to resolve problems, to make arrangements. Valet Service: To provide customer service Transportation Companies: To arrange guest transportation, Lost Bags, Distressed Passengers Local Businesses: To reference information for guests, make arrangements for guests, and develop relationships Reports to: Guest Service Manager Qualifications Education/Experience: High School diploma or equivalent and some customer service experience. Skills and Qualities: Interpersonal skills Computer skills Typing Patience and Understanding Customer Service Orientation Sales Orientation Judgment and decision making skills Knowledge of surrounding area Rational and patient problem solving Working Conditions: Will be required to work nights, weekends and holidays. Will be required to work in fast paced environment. May be asked to work overtime. Job requirements Minimum Age 18+ years old Additional Must be able to work any shift. Physical/Cognitive Activities: The major responsibility in this position is to operate at the front desk while providing a variety of hotel services for guests, therefore a significant portion of the workday is spent speaking, listening, and moving about while standing. The vast majority of time is spent interacting with guests of the hotel, typically while standing up. This person types or uses a keyboard to coordinate hotel services for the guests. A significant portion of time is spent using the hotel’s computer system for reservations, scheduling or other guest related services. This position utilizes problem solving and reasoning abilities often. The guest service representative will analyze the short-term and long-term impact of solutions to guest issues and problems and will creatively solve new and unseen problems as they arise. Reading and writing abilities are utilized often in compiling guest registration information or accounts, and completing cashier reports. Mathematical abilities, including basic math are utilized when handling departmental monies, guest accounts or the cashier bank.