Customer Service Jobs in Morehead, Kentucky

Job Title: CUSTOMER SERVICE REP, Ashland, KY Company: AT&T Location: Grayson, KY Description: CUSTOMER SERVICE REP, Ashland, KY-1010845DescriptionDon't miss this opportunity to join the company recognized byFortunemagazine as theWorld's Most Admired Telecommunications Companyand ranked #2 onDiversityInc'slist of2009 Top50 Companies for Diversity.WageRate:$9.52-$13.37As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.GENERAL DUTIES:The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areasMay be required to work in one or multiple queues/skill sets over various customer contact channelsResponsible for improving customer retention through programs and service provided to the customerUtilizes mechanized systems to initiate and complete service orders and handle customer requestsContinually maintain working knowledge of all company products, services and promotionsMake recommendations according to customer's needs on features, accessories, upgrades and rate plansUtilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessoriesESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:Administer system functions on all opening, closing, and balancing procedures to according to finance guidelinesMay sell and provision wireless services, products, features, equipment and accessoriesMay be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as requiredPerform over the counter exchanges of customer defective equipmentEnsure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstationPHYSICAL REQUIREMENTS:No physical requirementsQualificationsRequired Qualifications:At least 18 years of age6 months experience operating a computer in Windows based environmentAvailability to work a flexible schedule which includes all hours of call center operationTESTS:Applicants will be expected to pass any assessment associated with the position.TRAINING:Classroom trainingOn-the-job trainingOn-line trainingSPECIAL JOB REQUIREMENTS:Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be requiredOne year customer service work experience preferred. Excellent communication and computer skillsProvisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice.AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/VJob-Customer ServicePrimary Location-KY-GRAYSONSchedule-Full-timeEmployee Status-Regular

Job Title: Call Center Representative Company: Manpower Location: Winchester, KY Description: Will be problem solving over the phone. Taking calls from customers over the phone and answering questions. Must have excellent computer skills.Call Center experience a plus. Communication skills a plus. Computer skills, listening skills. Work with spreadsheets. Communication skills a must.Manpower is an Equal Opportunity Employer (EOE/AA)

Job Title: FT Assistant Customer Service Sales Manager - Food Lion Company: Food Lion Location: Paris, KY Description: FT Assistant Customer Service Sales Manager - Food Lion Responsible for assisting the store team to build sales and achieve sales goals and for maintaining standards according to the Front End Standard Practice Manual, proper completion and maintenance of all store office functions and the training of Front End Sales Assistants on customer service procedures and sales office accountability. Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practice. Responsible for supervision of Front End Sales Assistants, Sales Associates and Service Associates as delegated by the Customer Service Sales Manager. Train and develop Sales Associates, Sales Assistants and Service Associates. Ensure Food Lion Standard Practices of customer service are priority and met at all times. Perform service desk and KIOSK service as needed to meet business demands. Engage and interact with customers to create a positive shopping experience. Maintain Front End Standard Practice of all Front End accounting services: Register Pickups, Till Counts, Loans, Safe Counts, Re-Deposited WICS, Deposits, Deposit slip verification, Returned check payments, Coin-Star, Postage Stamps, Phone Cards, Gift Cards and Partner Cards, Rug Doctor Rentals and Returns, Change Fund Checks and Orders, Vending Money and other Special Income, Lottery, Bill Pay, Self Checkout Lanes, Blue Rhino, MCI Phone Cards, Store Accounting Close, Western Union and Money Order reconciliation and inventory, Write beer/wine checks, Verify beer/wine checks. Assist in upholding office procedures and policies relating to: ISSA reports, Deposits, Food Lion charge sales, EFT/EBT (offline and regular), WIC’s, Paper food stamps, Manufacturer and store coupons, Check cashing policies and procedures, Refunds and overrides, Credit Sales, Void transactions. Adhere to all company guidelines, policies and standard practices. This description is intended to outline the primary responsibilities, general nature and level of work being performed by associate assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties and competencies.

Job Title: CUSTOMER SERVICE REPRESENTATIVE Company: King's Daughters Medical Cente Location: Ashland, KY Description: Customer Service Representative Home Medical Equipment We are currently seeking a part-time Customer Service Representative for our Home Medical Equipment department. ? High School Diploma ? Minimum of one year experience in a healthcare environment preferred ? Knowledge of medical equipment and supplies required ? Current certification as a prosthetics fitter desirable KDMC offers a professional, award-winning workplace with an excellent compensation and flex benefits package. For immediate consideration, please visit our web site at www.kdmc.com to submit an application. King?s Daughters Medical Center 2201 Lexington Avenue Ashland, KY 41101 EOE KDMC is proud to be a tobacco-free employer.This listing brought to you by The Daily Independent

Job Title: Customer Service Associate Company: National City Location: Ashland, KY Description: As an employee of PNC Financial Services Group, you become part of an organization committed to customers, employees, investors, and the communities in which we do business. PNC is an established, growing and successful financial services company, with businesses organized around retail and commercial banking, asset management, and funds processing. Our branches are concentrated in thirteen states and the District of Columbia; additional offices are located nationwide and internationally. We are growing in size and through recent acquisitions have become the fifth largest bank by deposits in the US. We are also growing in reputation, as a leader in areas such as work/life family culture, "green" building design, frontier technology, and strong corporate social responsibility.As a PNC Customer Service Associate, you will be part of successful and growing retail banking organization, one with almost 3 million customers and 1,000 branch offices throughout the Northeast and Middle Atlantic. As a Customer Service Associate, you'll be an essential part of the client experience on the floor, coordinating with every member of a first rate branch bank staff. You'll gain the satisfaction of knowing that you are meeting customers' needs by providing personable, quick service. This position will be working at both our Midtown Kroger and King's Daughter branch.In a typical banking day, you will enjoy a high level of customer contact, and you'll draw upon your own product knowledge, cash handling experience, and service training. Every day will be different, and you will spend some time on the teller line and other times at a sales and service desk. Your colleagues will count upon your ability to convey features of PNC products to customers and then refer them to the appropriate branch professional for further assistance. PNC is committed to leadership, so you will be backed by state-of-the-industry software, call-desk support, and training resources. You'll have the prestige, security and room-to-grow offered by a large company, and the intimacy of a neighborhood bank, where you'll know customers by name, and work in a team-oriented environment.The successful candidate will have the following qualifications:High School Diploma or equivalent is required At least 6 months of cash handling experience is required At least 1 year of customer service experience in a financial services, sales or retail industry is preferred Prior experience in being evaluated by customers is preferred Ability to multitask Excellent interpersonal skills and professional manner Strong written and verbal communication skills Computer skills to include ability to work in Windows based applications Able to lift heavy coin as well as stand on feet for a long period of time Able to work evenings and weekends depending on branch needs is requiredPNC is committed to offering you a comprehensive and competitive benefits package. We design our full time and part time benefits programs based on PNC's benefits philosophy to provide quality levels of coverage at affordable costs over the long term for both employees and PNC. We strive to balance the cost of providing competitive benefits with the need to cover employees with a wide range of protection during and after employment.Options you may be able to consider include:Medical and Dental Coverage Life Insurance Part Time Benefits Education Assistance Paid Training Paid Vacation Competitive Pay Shift Differential 401(k) Flexible Schedules Growth Opportunity Work/Life BalancePNC is an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SOTotal Hours Per Week30HR Job CodeC07185 CUST SERV ASSC II SL/SRV

Job Title: Customer Service Representative Company: Directv, Inc. Location: Huntington, WV Description: Responsible for responding to customer phone calls by listening empathetically to the customer, clarifying and assessing customer needs, and resolving billing and basic service issues in a prompt and effective manner utilizing multiple computer systems simultaneously.To see a video portraying this position in the DIRECTVHuntington Customer Contact Center, click on the link below.http://www.directv.com/careers/careervideos/huntington.html

Job Title: Customer Service Manager Company: AMZN wvcs, Inc. Location: Huntington, WV Description:   Overview: f you have a desire to drive process improvement, motivate and lead a team of exceptionally driven, customer-obsessed customer service associates, and long for the opportunity to analyze systematic issues and implement solutions to challenging problems, we have the career you're looking for!  A Customer Service Manager (CS Manager) in our Huntington, WV Customer Service Center sets the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions, maintaining singular focus on ensuring and improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolutions.  Overall responsibilities include: People Management:Leading and developing a team of 20-25 associates; responsible for the overall direction, coordination and evaluation of the team. Identifying and eliminating barriers to accuracy, productivity, and quality.Carrying out supervisory responsibilities in accordance with Amazon.com's policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution. Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.  Project Management:Solving complex customer service issues and proactively heading off negative service trends.Understanding  and correctly utilizing resources provided by internal systems, departments, policies, and procedures. Development, analysis and improvement of new strategies and procedures.  The CS Manager will have the ability to develop, plan, and implement short- and long-range goals.Developing and achieving performance goals and objectives in order to achieve customer promise expectations Required QualificationsBA/BS degree or higher2-4 years relevant experience managing customer service associatesStrong oral (speaking, listening, interpretation) and written communication skills. Ability to be flexible in shift assignments and work areas. Able to work in an ambiguous, 'internet-speed' environment.Absolute passion for ensuring a great customer experience with every contact. Preferred Qualifications/SkillsMBAKnowledge of Six Sigma/Lean ProcessesProject ManagementDirect experience in Contact Center Operations (Customer Service, Sales, or Collections) Exceptional skills in data manipulation and analysisAbility and desire to relocate to take advantage of future growth opportunities

Job Title: Customer Service Representative Company: DIRECTV Location: Huntington, WV Description: Candidates must apply via our website at directv.jobs Description: Responsible for responding to customer phone calls by listening empathetically to the customer, clarifying and assessing customer needs, and resolving billing and basic service issues in a prompt and effective manner utilizing multiple computer systems simultaneously. To see a video portraying this position in the DIRECTV Huntington Customer Contact Center, visit the web address below. http://www.directv.com/careers/careervideos/huntington.html Visit us on Facebook! http://www.facebook.com/CareersAtDIRECTV Qualifications: Ability to navigate multiple data entry systems and other relevant applications. Ability to take all call types as assigned. Previous customer service experience required. Candidates Must apply via our web site.

Job Title: Call Center Director Company: Penske Truck Leasing Location: Huntington, WV Description: The Director's primary role is to lead the execution of CVS Caremark’s strategic and operational plans for customer support in the Knoxville Customer Contact Center. This includes driving improvement in customer satisfaction, employee development and retention, client program delivery, and productivity for front office (call center) and back office (off line) functions. As the senior leader in this location, this role sets the tone for CVS Caremark's culture, performance, and reputation with a host of key internal and external constituencies (including clients). This leader is also required to drive national programs in conjunction with the other senior leaders in Customer Care, Operations, and other Corporate Functions (such as HR, Finance, and Quality). This role requires a strong General Management and team orientation. It provides the candidate a critical experience set for other opportunities within Caremark and is highly visible. Responsible for $ 17 M annual budget Scope of Responsibility:Direct – 4• Operations Managers – 2• Administrative Assist – 1Indirect – • 21 Exempt Level Supervisors • 23 Senior CCRs • 325 CCRsOther Departments within the Knoxville Center (Oversight)• HR • Quality • IT • Resource Planning • Client Liaison • Training

Job Title: Customer Care Rep Level 2 (11a-8p) Company: Location: Lexington, KY Description: Please click here to apply! Position: Customer Care Representative ? Level 2 FLSA Status: Non-Exempt Compensation: Base starting rate of $11.25 per hour with eligibility for shift and language premiums. Reports To: Customer Care Supervisor Company Overview Pacific Pulmonary Services is one of the largest providers of home oxygen, sleep therapy and respiratory medications in the United States. We have more than 1200 employees dedicated to patient care and service. Our operations include 100 local service centers across 16 states, a pharmacy and sleep therapy operations center in Bakersfield, CA, a Customer Care Center in Lexington, KY, Reimbursement Centers in Brentwood, CA and Omaha, NE and our Corporate Administration and Training Center in Novato, CA. Why PPS? PPS has been growing for 30 years and we are continuing to expand and open new centers. As we grow there are opportunities for advancement. We base our decisions and actions on the following values: putting patients first, integrity, teamwork, achievement, accountability and fun. Benefits include competitive compensation and performance incentives and a comprehensive benefits package including health and dental insurance, life insurance, 401(k) plan with matching and paid vacation, holidays and sick time. Position Summary: The Customer Care Representative (Level 2) interacts with patients, caregivers and internal units to answer routine questions relating to respiratory supplies and services in one or more of the following functional areas: Oxygen, Pharmacy, and Travel Desk. Individuals in this role must develop and maintain a strong applicable knowledge of each process in order to accurately respond to inquiries that are received via email or that arise during inbound/outbound calls. Maintaining confidentiality and all other aspects of HIPAA compliance are essential in this job. Customer Care Representatives at this level may be assigned responsibilities as listed below and will be required to complete other operational projects or tasks as needed: Primary Responsibilities: Routinely contact pharmacy or oxygen customers by phone to answer general service questions and to inquire about the need for additional supplies and medications. Respond to incoming calls from multiple parties and redirect for resolution when necessary. Process orders for equipment, supplies or medication refills; follow up with patients to confirm delivery. Complete daily assignments including reporting, research and call logs. Prepare postcard prescription reminders. Identify potential regulatory problems with equipment usage and perform basic troubleshooting measures. Perform data entry tasks resulting from non-billing delivery tickets, supply/prescription orders, equipment requests and returns, patient care plans or other documentation; verify compliance information and record results in the appropriate systems. Provide support for patient care centers, the pharmacy and other internal departments by promptly addressing concerns and communicating with field employees or business partners via phone or email. Arrange for traveling patients to receive Portable Oxygen Concentrators (POC?s) and related accessories; calculate and communicate rental fees. Coordinate the overdue equipment retrieval process and approve the extension of rental periods. Qualifications: Must convey excellent customer care attitude with compassion for the patient, strong phone etiquette ability and good written and verbal communication skills. 1 to 2 years previous customer service experience and high school diploma/GED required. Ability to multitask and complete large volumes of calls and/or emails in a centralized environment. Microsoft Office proficiency and data entry skills are required. Problem solving abilities and strong attention to detail is a must. Availability to regularly work flexible schedules, including some overtime and weekends. Bilingual Spanish/English skills are a plus. Physical Effort: Job will require occasional lifting of up to 25 pounds. Approximately 35% of the work day will be spent walking and 65% sitting. Approximately 10% of the entire time may require bending and stooping. Keyboarding is regularly performed 50% of the total time with some 10-key calculations. Please click here to apply!