Customer Service Jobs in Monticello, Kentucky

Job Title: Customer Service Rep Company: Bluegrass Oxygen Location: Somerset, KY Description: Customer Service Rep Local home oxygen company is seeking FT CSR. Medical billing experience required. Must be detail oriented, reliable, and computer literate (fluent in (Word & Excel & type 50 wpm) Please fax resume to Register to View This listing brought to you by The Commonwealth Journal

Job Title: Client Services Manager Company: CSC Location: Corbin, KY Description: Job Title: Client Services Manager Job Number: 100039A Job Category: Technical Support Services Primary Location: USA-KY: KENTUCKY-CORBIN Schedule: Full-time Remote Work Location Authorized: No Relocation Assistance: Not Available Clearance Level: Confidential Job Posting: 2010-Mar-07 Description Essential Job Functions Manages daily operations, ensures client inquires and requests are responded to accurately and timely and in accordance with service level agreements. Manages the quality assurance process and related training of staff members to ensure quality client service. Implements processes, tools, and training for staff to ensure successful launch of new products. Provides guidance to staff in resolution of difficult client questions/problems in order to ensure accurate technical support information. Monitors client contacts with staff to ensure standards of quality are met. Directly addresses client dissatisfaction and analyzes causes to define strategy for implementing corrective action. Works with other departments to improve processes and quality of client interaction by reviewing customer satisfaction survey data and identifying areas for improvement. Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines. Qualifications Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in business management, computer science related field preferred Nine or more years of client service experience Five or more years of supervisory experience included Experience working with company products and operating systems and customer service agreements Experience working with the company escalation policy ICPS related experience considered Other Qualifications Good human relations skills to select, develop, mentor, discipline and reward employees Good interpersonal skills for interacting with team members and clients Good organization skills to balance and prioritize work Good analytical and problem solving skills Good communication skills Ability to work in a team environment

Job Title: Call Center Manager Company: Senture Location: London, KY Description: Senture is seeking Call Center Managers  for a temporary project in managing as many as twenty supervisors in London, Kentucky.  Essential duties and responsibilities include the following.  Plans, assigns, and directs work of Supervisory team. Evaluates team performance, performs coaching sessions with each subordinate and gives constructive feedback in efforts to improve performance.Monitors calls for calibration purposes to ensure that agents are using appropriate script and information given is accurate and conforms to company and client-specific procedures. Appraises employees’ performance on a weekly basis. Communicates client-specific procedure changes to team members as necessary. Responsible for rewarding and disciplining employees. Addresses complaints and resolves problems for both employees and clients. Builds morale and group commitments to goals and objectives. Collects information on productivity (individually and collectively) to monitor progress toward goals and objectives. Develops and maintains courteous and effective working relationships with clients, vendors, and/or any other representatives of external organizations. Assumes responsibility for providing timely, appropriate responses to requests/suggestions/ complaints or refers such comments to the appropriate person.Prepares work schedules and maintains adequate staffing for shift.  Prepares reports and provides accurate and timely information to management and clients.  Qualifications Must be a US Citizen.  Must succesfully complete a US Department of Commerce background checkThe knowledge, skills, and abilities typically acquired through the completion of a bachelor’s degree program and two or more years of relevant work experience in a customer service, high-volume, and multiple-function environment—or an equivalent combination of education and experience.Effective communication skills (both oral and written).Excellent judgment and leadership skills.  Ability to foster a team-oriented environment.Excellent project and time management skills and strong organizational skills.Proficient working knowledge of Microsoft Word, Excel, Access, and call center-specific systems. Good understanding of the call center industry, including the metrics, reporting, and reporting software. About SentureSenture LLC is a growing small business concern headquartered in London, Kentucky.  The company provides business process outsource services, including call center services, to federal and state government as well as corporations.  Senture has three call center sites: London, Kentucky; Monticello, Kentucky; and Ocala, Florida.  The company currently employs over 300 workers in these sites prior to the start of Census functions.  The company has received numerous accolades from large national companies due to the consistently high service level, and has been voted “Best Place To Work” in London (KY) two years running.   For more information visit http://www.senture.com .  EOE

Job Title: SCA General Clerk 1- Customer Service Rep - Barbourville, KY Company: CSC Location: Barbourville, KY Description: Job Title:SCA General Clerk 1- Customer Service Rep - Barbourville, KYJob Number:10003KDJob Category:SCA DisciplinePrimary Location:USA-KY: KENTUCKY-BARBOURVILLESchedule:Full-timeJob Type:RegularEmployee Status:RegularJob Posting:2010-Mar-08 DescriptionEssential Job Functions Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers. Places outbound customer service or customer satisfaction calls, as required by client. Completes call guides; gathers and verifies required information. Attends telephone skills and program information training sessions; adheres to established levels of service. Adheres to established customer service and documentation standards within required time frames. Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation. Performs clerical or administrative duties as assigned. QualificationBasic Qualifications High school diploma or GED Zero or more years of customer service or other telephone experience Experience working with fax machines, computer software, and telephone technology Other Qualifications Basic communication skills Ability to follow oral and written directions Ability to meet professional standards towards project and co-workers Must be able to work M-F 2:30pm-11pm Remote Work Location Authorized:No Relocation Assistance:Not Available Clearance Level:Public Trust

Job Title: SCA Gen Clerk 1- Customer Service Rep... Company: CSC Location: Barbourville, KY Description: SCA Gen Clerk 1- Customer Service Rep- Part-time- Barbourville,   Essential Job Functions Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.Places outbound customer service or customer satisfaction calls, as required by client.Completes call guides; gathers and verifies required information.Attends telephone skills and program information training sessions; adheres to established levels of service.Adheres to established customer service and documentation standards within required time frames.Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.Performs clerical or administrative duties as assigned. Qualifications Basic Qualifications High school diploma or GEDZero or more years of customer service or other telephone experienceExperience working with fax machines, computer software, and telephone technology Other Qualifications Basic communication skillsAbility to follow oral and written directionsAbility to meet professional standards towards project and co-workersMust be able to work M-F 5pm-11pm   CSC Computer Sciences Corporation Preferences Type: Part Time

Job Title: Customer Service Representative Company: DACCO Location: Cookeville, TN Description: DESCRIPTION Our Customer Service Department is a rapidly expanding the call/shipping center with a continuously trained staff that offers accurate, efficient customer satisfaction, while at the same time coordinating and executing multiple tasks that build close account relationships with our customers. REQUIREMENTS High school diploma or equivalent education Required, BS degree Preferred Working knowledge of the Auto Parts Aftermarket Preferred Ability to perform technical analysis and trouble-shooting for parts application Computer skills Required Excel, Word etc. Familiarity with UPS Worldship, Fed Ex, and freight shipping systems Preferred Must be capable of meeting deadlines daily and handling the stress associated with those deadlines Must have confident written and verbal communication skills Must have a determined ability to follow-up, when required, to produce trust and confidence for our customers. Must demonstrate excellent interpersonal skills and work well with others How to Apply: Please email us your resume. DACCO PO Box 2790 Cookeville, TN  38502   See all jobs in Cookeville TN

Job Title: Customer Service Agents Company: Oreck Corporation Location: Cookeville, TN Description: Job Description: ORECK has part time openings for Customer Service Agents. Average 25 – 29 hours per week Must be flexible to work some weekends and evening hours Requirements: High School Diploma/GED Computer skills to include Word and Internet 6 months customer service experience required How To Apply: Email resumes to: Oreck Corporation   See all jobs in Cookeville TN

Job Title: Customer Service Representative Company: Farmers RECC Location: Glasgow, KY Description: Farmers Rural Electric is currently seeking applicants for the position of Customer Service Representative. The minimum qualifications for the applicant are: must be a high school graduate or equivalent and a two year business-related Associates degree is considered a plus. Previous Customer Service and Accounting experience is preferred as the job requires dealing with customers and handling of financial transactions. The applicant must have excellent verbal and written communication skills, must be proficient in Microsoft Office, and must be required to deal patiently, tactfully, and effectively with customers in person and on the telephone. Must be able to adapt to change and possess the ability to work cohesively in a fast paced team environment. The applicant must also pass a background check and a pre-employment physical and drug screening. For a job application, a complete copy of the job specifications, and the physical, mental, and environmental demands form, please contact the Glasgow Career Center. A completed Farmers Rural Electric ?Application for Employment? form must be attached to any resume in order to be considered. Deadline for applications is February 26th. Glasgow Career Center 445 North Green Street Glasgow, KY 4214 Register to View E-mail: Register to View An Equal Opportunity EmployerThis listing brought to you by The Glasgow Daily Times

Job Title: Customer Service Manager Company: Midmark Corporation Location: Glasgow, KY Description: Midmark Corporation is a market-driven industry leader in the manufacture of medical, dental and veterinary products and equipment. Customer Service ManagerGlasgow, Kentucky - Dental Division This position will be responsible for supervising and coordinating activities of all Dental Domestic Customer Service/ Technical Service Representatives and Customer Support Representatives. Also manages the day-to-day operations and interaction with other Midmark Departments as well as works with Dental Domestic customers to resolve problems. Qualified candidates must possess a Bachelor’s degree and 5+ years related experience and/or training; or equivalent combination of education and experience. Also necessary is experience in MS Outlook & Excel and Performance Evaluations. Oracle and AutoCAD experience is preferred. We offer outstanding compensation, competitive benefits and 401(k). To apply, please complete the online profile at: www.midmark.com.Midmark. Because We Care.EOE

Job Title: Inbound Customer Service Agents Company: Sitel Location: Oak Ridge, TN Description: Property / Casualty Agents / Global CompanyInbound Customer Service• Cost of licensing and continuing education provided by the company• This is not a commission sales position• Attractive work schedules• Fun and dynamic work environment• Competitive pay with full benefits package incl. 401k• Advancement Opportunities• Must successfully pass background, drug screen and credit check. To be considered, please apply online atwww.sitel.comor 1089 Commerce Park Dr.,Oak Ridge, TN 37830