Customer Service Jobs in Madisonville, Kentucky

Job Title: Customer Service Representative Company: Fairfield Inn/Archon Hospitality Location: Hopkinsville, KY Description: Guest Service Representative Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere. THIS EMPLOYER DOES NOT ACCEPT PHONE CALLS OR WALK-IN APPLICATIONS. PLEASE CLICK APPLY NOW IN ORDER TO BE CONSIDERED FOR THIS POSITION. Primary Responsibilities Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Books guest reservations and/or coordinates with reservation center. Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. Answers phone in a prompt, efficient, and friendly manner. Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank. Relationships: Internal: Engineering: To relay guest needs for service. Accounting: To seek credit approval for payment processing. Housekeeping: To verify room availability Food and Beverage: To arrange for group functions or guest reservations. External: Hotel guests: To sell and provide customer service; to resolve problems, to make arrangements. Valet Service: To provide customer service Transportation Companies: To arrange guest transportation, Lost Bags, Distressed Passengers Local Businesses: To reference information for guests, make arrangements for guests, and develop relationships Reports to: Guest Service Manager Qualifications Education/Experience: High School diploma or equivalent and some customer service experience. Skills and Qualities: Interpersonal skills Computer skills Typing Patience and Understanding Customer Service Orientation Sales Orientation Judgment and decision making skills Knowledge of surrounding area Rational and patient problem solving Working Conditions: Will be required to work nights, weekends and holidays. Will be required to work in fast paced environment. May be asked to work overtime. Job requirements Minimum Age 18+ years old Additional Must be able to work any shift. Physical/Cognitive Activities: The major responsibility in this position is to operate at the front desk while providing a variety of hotel services for guests, therefore a significant portion of the workday is spent speaking, listening, and moving about while standing. The vast majority of time is spent interacting with guests of the hotel, typically while standing up. This person types or uses a keyboard to coordinate hotel services for the guests. A significant portion of time is spent using the hotel’s computer system for reservations, scheduling or other guest related services. This position utilizes problem solving and reasoning abilities often. The guest service representative will analyze the short-term and long-term impact of solutions to guest issues and problems and will creatively solve new and unseen problems as they arise. Reading and writing abilities are utilized often in compiling guest registration information or accounts, and completing cashier reports. Mathematical abilities, including basic math are utilized when handling departmental monies, guest accounts or the cashier bank.

Job Title: Customer Service Representative Company: Location: Owensboro, KY Description: Assist customers with requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation, etc. Resolve customer requests, questions and complaints regarding the Company?s services or products. Comply with company policies and procedures related to customer service standards, ramp, safety and security procedures. Communicate with customers via telephone, fax, face to face, e-mail. Bill customers for services rendered. Set up new accounts; maintain records and reports and other clerical duties. Maintain and stock information, materials and amenities in the customer service areas. Transport customers by shuttle van to and from airport terminal and local hotels. Lead in, park and chock arriving aircraft and marshal out departing aircraft. Assist customers with loading and unloading baggage. Perform other duties as assigned. Requirements: High school diploma or GED. Excellent interpersonal, verbal and written communication skills. Proficient computer skills. Must possess a valid state driver?s license. Previous customer service experience preferred. To apply for this position, please contact Dustin Kirk: Register to View

Job Title: Customer Service Associate (Full Time, non-driving) Glassware - Evansville, IN Company: Pitney Bowes Location: Evansville, IN Description: Customer Service Associate (Full Time, non-driving) Glassware - Evansville, IN-94826 Description Your interest in Pitney Bowes Management Services (PBMS) shows you're ready for an exciting, challenging career. PBMS is a division of Pitney Bowes, Inc., a strong company with an 80 year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people. What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, delivering faxes, ordering and stocking supplies, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services. What's the result? PBMS lets customers focus on growing their businesses while our teams support their operation. Key responsibilities may include: ·Cleaning Glassware ·Sorting and Maintaing Glassware ·Ordering supplies ·Updating employee lists ·Delivering glassware to customers ·Lift large bundles of mail, overnight packages and shipments of paper ·Handle time-sensitive material like confidential, urgent packages ·Maintain equipment ·Provide courier & messenger services ·Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude ·Demonstrate flexibility in satisfying customer demands in a high volume, production environment ·Consistently adhere to business procedure guidelines ·Take direction from supervisor or site manager ·Participate in cross-training ·Maintain all logs and reporting documentation; attention to detail ·Adhere to all safety procedures ·Perform other tasks as assigned PBMS provides on-the-job training and structured training classes. New employees learn excellent customer service practices and study how to run mail, copy or fax equipment. With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad. This is a short-term position with Pitney Bowes, for a maximum of two years. PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more. PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply. Qualifications PBMS is currently seeking full time associates who are customer service oriented, career-minded, and able to work in a fast paced production environment. The ideal candidates must be able to demonstrate the following qualifications: ·High school diploma or equivalent (GED) preferred but not required ·Minimum of six months customer service related experience required ·Minimum of six months related experience preferred ·Keyboarding and windows environment PC skills preferred ·Excellent communication skills both verbal and written ·Ability to effectively work individually or in a team environment ·Competency in performing multiple functional tasks ·Ability to meet employer's attendance policy ·Lifting up to 55 pounds with or without accommodation ·Standing for long periods of time ·Significant walking ·Willingness to submit to a pre-employment drug screening and criminal background check Job Client Operations Primary Location United States-IN-Evansville

Job Title: Business Customer Service Specialist Company: AT&T Location: Evansville, IN Description: ?Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. ?Offers alternative solutions where appropriate with the objective of retaining customer's business. ?Handles business transactions in connection with activation of new customer accounts on a computer terminal. ?Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. ?Makes financial decisions to protect/collect revenues and adjusts customer accounts. ?May be required to achieve a sales quota. ?Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. ?May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. ?May assist in training new employees. Performs other duties as assigned by management.***All candidates must apply online at the following URL: http://links4att.jobs/1612***

Job Title: Customer Service Associate (Full Time, non-driving) Glassware - Evansville, IN-94826 Company: Pitney Bowes Location: Evansville, IN Description: Job Title:Customer Service Associate (Full Time, non-driving) Glassware - Evansville, IN-94826Location:Evansville, INCategory:Client OperationsJob ID:94826 Customer Service Associate (Full Time, non-driving) Glassware - Evansville, IN-94826 DescriptionYour interest in Pitney Bowes Management Services (PBMS) shows you're ready for an exciting, challenging career. PBMS is a division of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people. What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, delivering faxes, ordering and stocking supplies, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services. What's the result? PBMS lets customers focus on growing their businesses while our teams support their operation. Key responsibilities may include: ·Cleaning Glassware ·Sorting and Maintaing Glassware ·Ordering supplies ·Updating employee lists ·Delivering glassware to customers ·Lift large bundles of mail, overnight packages and shipments of paper ·Handle time-sensitive material like confidential, urgent packages ·Maintain equipment ·Provide courier & messenger services ·Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude ·Demonstrate flexibility in satisfying customer demands in a high volume, production environment ·Consistently adhere to business procedure guidelines ·Take direction from supervisor or site manager ·Participate in cross-training ·Maintain all logs and reporting documentation; attention to detail ·Adhere to all safety procedures ·Perform other tasks as assigned PBMS provides on-the-job training and structured training classes. New employees learn excellent customer service practices and study how to run mail, copy or fax equipment. With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad. This is a short-term position with Pitney Bowes, for a maximum of two years. PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more. PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply. QualificationsPBMS is currently seeking full time associates who are customer service oriented, career-minded, and able to work in a fast paced production environment. The ideal candidates must be able to demonstrate the following qualifications: ·High school diploma or equivalent (GED) preferred but not required ·Minimum of six months customer service related experience required ·Minimum of six months related experience preferred ·Keyboarding and windows environment PC skills preferred ·Excellent communication skills both verbal and written ·Ability to effectively work individually or in a team environment ·Competency in performing multiple functional tasks ·Ability to meet employer's attendance policy ·Lifting up to 55 pounds with or without accommodation ·Standing for long periods of time ·Significant walking ·Willingness to submit to a pre-employment drug screening and criminal background check

Job Title: Customer Service Representative - up to $18.50 per hour Company: V.A.C.S. Location: Evansville, IN Description: Customer Service Representatives (Rep) needed for call center, office, and at home positions. CUSTOMER SERVICE REPRESENTATIVE - up to $18.50 per hour Voice Applied Customer Service Nationwide Staffing Solutions is looking for Entry Level to Experienced Level applicants that wish to explore our network of opportunities in the Customer Service Industry. Compensation in the Customer Service Industry is typically between $12.50 and $18.50 per hour based on previous experience and level of education. There are call center, retail office, and telecommuting(at-home) positions available within our network of opportunities. Many of the positions available offer above average compensation and benefits with rapid opportunity for advancement! JOB DESCRIPTION Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: 1. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. 2. May be required to work in one or multiple queues/skill sets over various customer contact channels. 3. Responsible for improving customer retention through programs and service provided to the customer 4. Utilizes mechanized systems to initiate and complete service orders and handle customer requests. 5. Continually maintain working knowledge of all company products, services and promotions. 6. Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans. PHYSICAL REQUIREMENTS No physical requirements.BASIC QUALIFICATIONS - HS Diploma/GED or equivalent - At least 17 years of age - 6 months experience operating a computer in Windows based environmentTRAINING -Classroom training. -On-the-job training. -On-line training. COMPENSATION Voice Applied Customer Service is proud to be an Equal Opportunity Employer, Drug Free Work Place. Earnings are based on previous experience. Earnings range from $12.50 - $18.50 per hour Competitive salary and great benefits (medical, dental, vision, 401(k) Tuition Reimbursement and much more). To Apply for the above position through Voice Applied Customer Service and to gain access to our network of opportunities, please click "Get Started" below to be taken to our Human Resource Website. n> n> n> n> n> n> n> n> n> n> n> n>

Job Title: 2 CSR's Needed! Company: Location: Evansville, IN Description: Our client is seeking 2 Customer Service Representatives's located in Evansville, IN. This position is a temp-to-hire position and is paying $12.00 per hour. This position will be starting on Monday, March 8, 2010, and will be normal business hours. A job description provided by our client is as follows: Call Center Representative: The Health and Benefits Call Center Representatives will directly interact with plan participants over the phone and define the level of service we provide. Responsibilities include managing incoming calls from Health & Benefits, Defined Contributions and Defined Benefits participants and ensuring that all participants receive excellent customer service. Responsibilities also include but are not limited to: Answer queries and handle problem resolution on pension and health & welfare issues in a call center environment Spend approximately 90% of time on phones, averaging 50+ calls per day Sort client mail and respond to participant letters Process coverage changes and send out supporting documentation Requirements include: Prior call center and customer service experience Strong communication skills and experience working in a professional environment Ability to type 35 WPM Ability to use Microsoft Word and Excel Excellent attendance record and stability with previous employers . Ability to start assignment on March 8, 2010 Ability to pass drug screen Necessary skills tests will be sent to you if selected to proceed. If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please email your resume directly to Register to View

Job Title: CUSTOMER SERVICE REPRESENTATIVE Company: Adecco Location: Evansville, IN Description: We're looking for CSR to handle incoming customer calls in a call center environment. Duties will include researching and solving customer issues. One year minimum experience in a call center or high volume customer service position required. Must be proficient in MS Outlook and good math skills. High school diploma/GED required.Must be flexible to work fluctuating schedule Monday through Sunday between 7am-11pm. For consideration apply online at www.adeccousa.comAdecco is an equal opportunity employercall center, customer service

Job Title: Customer Service Representative Wanted for Telephone Surveys Company: Location: Evansville, in Description: Our company is hiring additional Customer Service Representatives (CSRs) to complete surveys for a national client. You will be calling small retail locations over the phone, asking several brief questions and recording the responses in our software program. Shifts are available from 6am EST to 9pm PST Sunday through Saturday and we would prefer that you are available at least 20 hours per week. This is a very simple survey taking position and is ideal for anyone that can commit to working and wants to earn an extra income. The ideal candidates will have a professional and polite manner over the phone, a phone line with unlimited long distance, a computer with Internet access running Microsoft Explorer and the ability to talk with contacts and properly record responses. You are paid every week based upon the number of completed surveys and can expect to earn between $8.00 and $12.00 per hour based upon performance. Please send your resume and hours of availability via email to Register to View Salary/Wage: Varies - See Description Education: NA Status: Full-time, Part-time Shift: Days, Nights and Weekends • Location: Bloomington, Evansville, Ft Wayne, Indianapolis, Lafayette • Post ID: 2756835

Job Title: Customer Service Representative Company: Waste Connections Location: Clarksville, TN Description:  Voted one of the top 200 small and mid-cap companies in America by Forbes Magazine three years in a row, Waste Connections, Inc. (NYSE:WCN) is growing throughout the Western, Midwestern, and Southeastern U. S.  Our range of services includes solid waste collection, transfer, disposal and recycling to approximately 2 million commercial, industrial, and residential customers in 26 states.   Clarksville Disposal  has an immediate opening for a Customer Service Representative (CSR). This position fields calls from Customers and works to resolve problems that arise concerning service or billing.  Our successful CSR is energetic, outgoing and must understand the waste business, so they can resolve various types of customer issues. CSR must show empathy or sensitivity to the customer regarding the issue at hand while demonstrating patience to withstand complaints from impatient Customers as well as thick skin so as not to take complaints personally and remain focused on serving and satisfying the customer. Ultimately, the CSR must be assertive and resourceful to work within the Company to resolve as many customer issues as possible on the first call. Qualifications:·         Multi-line phone experience ·         Intermediate computer experience ·         Sense of urgency·         Able to multi-task and meet deadlines·         Ability to manage time effectively ·         Punctual ·         Flexible·         Excellent communication & organizational skills·         Reliable transportation and attendance·         Pre-employment drug screening required Full benefits are included as well as competitive wages.Hours are from 7 a.m. to 4:00 p.m. M-F. If you are looking for an opportunity to be part of our district's team, enhance your own skills and grow with an expanding company then Clarksville Disposal is the place for you. Waste Connections is an Affirmative Action/Equal Opportunity Employer (M/F/D/V.) Please apply online only.  Walk in applications will not be accepted.  This position will be open to candidates until 3/11/10,12 p.m. CST.#