Customer Service Jobs in Lexington, Kentucky

Job Title: Telesales Customer Service Representative Company: ACS, A Xerox Company Location: Lexington, KY Description: Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. May perform one or more of the following duties: Conducts outbound calls in a sales capacity providing informed and accurate product/service information using standard scripts and procedures to facilitate sales activity. Queries callers to gather information by inquiring about potential product/service needs. Communicates appropriate options focused on identified caller needs. Uses a computerized system to gather information, building caller profiles and log outbound call activity. All other duties as assigned. Telesales position - Must have 6+ months of sales experience within the last 2 years. In this job, you will be doing business to business calling. Hours for training - Monday - Friday 9:00 am - 6:00 pm for 10 days. Production hours will vary Monday - Friday. Pay - $10.00 per hour plus commission *MUST BE ABLE TO SUBMIT TO A DRUG AND BACKGROUND TEST* TeleSales Sr. Specialist (Applies to job code 460040) Ensures adequate sales call activity and may adjust methods/approaches to better facilitate sales efforts. Provides assistance, training, and troubleshooting support to lower-level staff members in accordance with established practices and procedures. Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. Maintains a focus on team building and motivating staff members towards effective sale techniques and maintaining the requisite product /service knowledge. All other duties as assigned.

Job Title: Insurance Customer Service Representative Company: Location: Lexington, KY Description: Insurance Customer Service Representative About the Job Established Property and Casualty Insurance Agency is seeking a licensed Customer Service Representative. This individual must be professional, mature, and detail oriented with excellent personal and phone skill. They must be experienced in handling all types of customer service and sales opportunities. Job Duties include: servicing existing customers and solicitation for new accounts. Applicant must possess strong computer skills and be able rate new policies. Previous experience required. Compensation DOE

Job Title: Customer Care Supervisor (11a-8p) Company: Pacific Pulmonary Services Location: Lexington, KY Description: Please click here to apply!JOB TITLE: Customer Care Supervisor  (11a - 8p)              REVISED: December 2009 REPORTS TO: Customer Care Manager                      FLSA STATUS: Exempt Company OverviewPacific Pulmonary Services is one of the largest providers of home oxygen, sleep therapy and respiratory medications in the United States. We have more than 1000 employees dedicated to patient care and service. Our operations include 100 local service centers across 16 states, a pharmacy in Tempe, AZ, a sleep therapy operations center in Bakersfield, CA, a Customer Care Center in Lexington, KY, Reimbursement Centers in Brentwood, CA and Omaha, NE and our corporate administration and training center in Novato, CA. Why PPS?PPS has been growing for 30 years and we are continuing to expand and open new centers. As we grow there are opportunities for advancement. We base our decisions and actions on the following values: putting patients first, integrity, teamwork, achievement, accountability and fun. Benefits include competitive compensation and performance incentives and a comprehensive benefits package including health and dental insurance, life insurance, 401(k) plan with matching and paid vacations.  Company Overview Pacific Pulmonary Services is one of the largest providers of home oxygen, sleep therapy and respiratory medications in the United States. We have more than 1200 employees dedicated to patient care and service. Our operations include 100 local service centers across 16 states, a pharmacy and sleep therapy operations center in Bakersfield, CA, a Customer Care Center in Lexington, KY, Reimbursement Centers in Brentwood, CA and Omaha, NE and our Corporate Administration and Training Center in Novato, CA. Why PPS? PPS has been growing for 30 years and we are continuing to expand and open new centers. As we grow there are opportunities for advancement. We base our decisions and actions on the following values: putting patients first, integrity, teamwork, achievement, accountability and fun. Benefits include competitive compensation and performance incentives and a comprehensive benefits package including health and dental insurance, life insurance, 401(k) plan with matching and paid vacation, holidays and sick time. POSITION SUMMARY: The Customer Care Supervisor is responsible for the day to day leadership of a team of representatives and will play an integral role in the ongoing employee training and development efforts of the location. The ideal candidate will posses process improvement knowledge and a strong problem solving ability. The individual must provide instruction to staff and oversee operations in one or more of the following functional areas: New Account Set-ups, Medicare/Medicaid Recertification, Oxygen/Pharmacy Support and the Travel Desk. Maintaining confidentiality and all other aspects of HIPAA compliance are essential in this job.  PRIMARY FUNCTION: ·         Provide daily guidance and management of non-exempt employees within their assigned functions. ·         Demonstrate and ensure a commitment to quality of service in all actions and decisions to comply with Company standards. ·         Oversee team’s ability to build and maintain rapport with customers, physician offices and all business units including patient care centers, sales representatives, Reimbursement, Pharmacy and Peak Sleep.·         Manage department headcount and properly schedule staff to meet business needs; audit and approve all timekeeping records. ·         Interview candidates and select in accordance with the Company’s Core Values and standards; seek to attract and retain talent. ·         Prepare employee performance evaluations within established timeframes. ·         Deliver ongoing coaching and ensure the consistent counseling, training and development of employees. ·         Assist with and respond to internal and external customer requests and inquiries; research and resolve in a professional manner. ·         Monitor, track and report results in accordance with established metrics for assigned functions; identify and work to resolve issues. ·         Serve as subject matter expert for product lines and related processes; compose and revise job procedures and workflows. ·         Implement and monitor adherence to all facets of quality and process improvement efforts.·         Document all incidents and issues as required. ·         Adhere to unit budgets and identify potential opportunities for cost savings and increased efficiency. ·         Conduct staff meetings and in-services.  ·         Participate in other projects and initiatives as assigned.  MINIUMUM QUALIFICATIONS: ·         Must exhibit excellent leadership skills in a customer care environment with compassion for the patient and the ability to communicate professionally in both written and verbal form (1 to 2 years of previous supervisory experience required for external candidates). ·         Working knowledge of Medicare, MediCal, Medicaid and private insurance reimbursement processes and or/call center technology is a plus.·         High school diploma or GED required; a degree or coursework in business, healthcare or a related discipline preferred. ·          Requires the ability to work a flexible schedule (including nights and weekends), to be on call and to travel periodically. ·         Must posses strong MS Office skills including Outlook, Word, Excel and PowerPoint.·         Strong multi-tasking, problem-solving and employee coaching skills and a sense of urgency are essential.  PHYSICAL EFFORT: Job will require occasional lifting of up to 25 pounds. Approximately 35% of the work day will be spent walking and 65% sitting. Approximately 10% of the entire time may require bending and stooping. Keyboarding is regularly performed 50% of the total time with some 10-key calculations. Position may require occasional travel.Please click here to apply!

Job Title: Customer Service Representative/Auto Technician Company: Valvoline Instant Oil Change Location: Lexington, KY Description: Learn new skills now to get promoted fast and prepare for a great career! While other people are trying to figure out what they are going to do with their lives, you can learn skills that will advance your career quickly. When you become part of the VIOC team, you learn: how to provide world class customer service how to be part of a team and manage one how to manage the financial side of a business how to train others and that is just the beginning We will provide the training you need to progress your career as quickly as your skills and abilities allow. If you have a positive & friendly attitude and the desire to learn, then we want you to join our team! We are currently seeking CUSTOMER SERVICE REPS / AUTO TECHNICIANS We don’t just talk a good game either, we really do promote from within. After all, 90% of our Service Center Managers started as an hourly Technician. So come join our team and plan to stay awhile! Applicants must be authorized to work in the United States. We value diversity and provide opportunities for every individual to reach their potential. Once you apply, you will be redirected to a Valvoline on-line application and assessment tool.  In order to be seriously considered for this position, you must complete the entire process.

Job Title: Customer Service Representatives Company: Location: Lexington, KY Description: Adecco is looking for Customer Service Representatives for the Somerset, Ky area. Must have 1yr Customer Service Experience. Must be able to work nights and weekends. Clean Background/drugscreen is required. Please attach resume.

Job Title: Customer Service Rep Company: TACAir Location: Lexington, KY Description:   TACAir Lexington Register to View Bluegrass Airport has a part-time position open for a Customer Service Rep.  Hours will include weekends, must be extremely flexible.  This is a permanent position up to 32 hrs per week.  To learn more about our operation, see a full description of the position and to apply go to www.tacair.com.

Job Title: Customer Service Representative/Head Driver Company: VMX International Location: Lexington, KY Description: Customer Service RepreCustomer Service Representative/Head Driver  Waste Management/1800PackRat has an immediate opportunity for a Customer Service Representative/Head Driver in the Lexington, Kentucky area.  This is a ground floor opportunity with the fastest-growing portable storage and moving company with more than 50 company and franchise-owned territories nationwide. Rapid growth is expected to continue with commitments to expand to 130 locations by 2010.    Please visit and review the www.1800packrat.com and view the video atwww.1800packrat.com/MovingVideo.aspx. Overview: Pick up and deliver moving containers between Service Centers and Customers and support the selling process.Position Information: Starting Hourly Rate:  $13 - $17/hr plus bonus, plus full benefits, plus overtime pay ·        Operate 35 ft straight truck and 10,000 lb forklift.·        Perform daily pre-trip and safety inspections on equipment.·        Perform container handling using forklift.·        Fuel forklift and local delivery trucks.·        Properly maintain warehouse facility and storage units, as required.·        Capture and input information for the scheduling of the initial delivery, pick up, redelivery, and final pick up of all customers containers.·        Communicate with customers to determine pick-up or delivery needs and solicits additional business.·        Demonstrate internal and external customer service.·        Ask for additional business from customers, and provide leads to sales for potential new opportunities.·        Maintain a 100% customer satisfaction outlook at all times.·        Regular attendance and punctuality required.·        Work over-time as needed to ensure customer transactions are completed.·        Comply with all applicable laws/regulations, as well as company policies/procedures.·        Perform other duties as required.  Qualifications:  ·        A class C Commercial Driver's License (CDL) is preferred but will train.  Ability to obtain after hire.·        Must possess acceptable Motor Vehicle Record (MVR) based on hiring standards.·        Basic written and verbal communication skills (documentation, communication with peers, supervisors, etc.).·        Ability to sit for extended periods of time, bend, twist, squat, and climb in and out of truck.·        Ability to follow instructions and complete required training.·        Ability to work independently and/or as a team member.·        Must be able to pass background, drug screening, and Motor Vehicle Record review Education and/or experience: ·        High School diploma or equivalent, two year degree desired.·        1-2 years experience in a customer service-related environment preferred.·        Minimum 1 year route and/or warehouse experience preferred. PC Skills: ·        Knowledge of Windows XP, Microsoft Word, Excel, Outlook.·        Knowledge of, or ability to quickly learn, 1-800-PACK-RAT proprietary software and internal systems.·        Ability to navigate between multiple open windows and programs on the computer with ease. Other skills: ·        Ability to interact positively and professionally with customers, employees and vendors.·        Ability to communicate with management team on employee issues and ideas for improvements.·        Ability to adapt in a fast paced environment.·        Passion for customer service-Enthusiasm and energy-Organized.·        Professional appearance and demeanor.·        Ability to work with little or no supervision. Please send resume immediately to: Register to View

Job Title: Customer Service Representative Company: Location: Lexington, KY Description: Insurance Customer Service Representative About the Job: Established Insurance Agency is seeking a part-time Customer Service Representative to work M-F from 12:30-5:30 PM. This individual must be professional, mature, and detail oriented with excellent personal and phone skills. They must be able to handle all types of customer service and sales opportunities. Job Duties include: servicing existing customers and solicitation for new accounts. Applicant must possess strong computer skills and be able to rate new policies. Please include resume with your reply.

Job Title: Center Customer Service Coord Company: FedEx Location: Lexington, KY Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44841JobTitle: Center Customer Service Coord

Job Title: Part Time Rental Sales Agent - Customer Service - Lexington, KY Airport Company: National Car Rental and Alamo Rent A Car Location: Lexington, KY Description: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. National and Alamo has an exciting opportunity for a Rental Sales Agent.  The Rental Sales Agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.  Responsibilities: Use company approved sales and service techniques when determining customer needsOffer optional products to meet customer wants and needs.Prepare all rental and return documents accurately and completely.Qualify each customer using our company rental requirement guidelines.Provide customers assistance with directions, maps, local area information, appropriate service information, etc.Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.Ensure that the return date and time on the rental agreement is accurate.Review all charges at the time of vehicle return.Prepare the Rental Agreement Folder with all required information.Answer the phones to assist customers in a in a friendly, helpful and prompt manner.Assist customers by effectively resolving all customer service issues.Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. Qualifications: Must be at least 18 years oldHigh School Diploma or G.E.D. requiredMust have a minimum of 2 years of commission or incentive based sales experienceMust have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)."  Must be authorized to work in the U.S. and not require sponsorship now or in the future.Must be able to work the following shift/schedule: Monday, Thursday, Friday 9AM-7PM.