W Haeffner Location: Nicholasville, KY 40356 ... professional with over 15 years experience in call center management and technology; with focus on enhancing the customer experience through quality, productivity and technical initiatives. Accomplishments Call Center Management Implemented virtual call centers to increase customer service levels without increasing staff budget. Designed performance standards for call center staff. Utilized technology resources to improve answer-time based on FCC regulations. Increased customer satisfaction scores year over year. Responsible for multiple call center platforms; including virtual, live, and overflow procedures for all call centers. Maintain and improve satisfaction levels while ro ...
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S Conway Location: Mt Eden, KY 40046 ... KY01/2007-Presen t Collector I worked on the AFLAC account through Trover. I make outbound calls to providers looking to collect money from duplicated charges to the insurance company. I have now been moved up to higher accounts, specifically Summacare Insurance in which I have the same duties. The Courier Journal Louisville, KY 07/2006 - 01/2007 Customer Service/Sales Specialist I worked in the circulation department of the Courier Journal. In this position I handle complaints about any of the home subscription delivery problems and resolve them in a timely manner using the GENESYS system. The issues that I resolve are those of refunds for missed papers, complaints on the pape ...
95 hits
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E Owen Location: Lexington, KY 40503 ... ining. My main objective is to re-enter to Management area of work as I found much pride in my management skills. This alone has given me the knowledge and drive to succeed. I am a fast learner, and work well with problem solving on the phone or in person. I need to note the the large gap in my employment was due to a move to this area with my parents. My father fell ill and passed after only being here for 6 months and I had family matters and my mother to care for. That being said, I look forward to continuing my career with a new company. I was laid off to the Economy am seeking getting back to work! Experience 2007 to 2009 Hooper Holmes Po ...
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J Romero Location: Lexington, KY 40517 ... ng spreadsheets word processing and database software. Excellent written and verbal skills. Experience Job Categories: Customer Service (7 Years experience) Information Technology (4 Years experience) Consultant (10 Years experience) Total years experience: 21 Years Company Information Company Name: Homenstead Start Date: April 2007 Job Title: Home Health Care Attendant End Date: May 2008 Company Name: ACS Start Date: October 2006 Job Title: ...
91 hits
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F Dixon Location: Lexington, KY 40517 ... ter or Mailroom Clerk, Human Resource Assistant, Other (Office/Clerical ) Information Technology (5 Years experience) Finance (5 Years experience) SKILLS: Includes the following Computer, Data Entry, Microsoft Office, Basic Accounting, Insurance Account Representative, Basic Office Machines, Typing and Filing, Scan or Copy Documents Produce Working Reports from Graphs, Charts or Word Processing programs when needed. Factory Work that includes computer related field, Assembly, Production Line. Also Testing for Product Assurance. Packing and Shipping. EXPERIENCE 8/2008 to 10/2008 Integrity Staffing Customer Service accounts receivable. Receive packages from UPS, Postal services, DHL AND O ...
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S Lance Location: Lexington, KY 40517 ... rsistent about getting tasks finished Education Azle High School in Azle, Texas graduated 5/03 Other Work Experience Wal-Mart Department Manager 11/03-Current Florence, Kentucky and Lake Worth, Texas Sales Associate Customer Service and Zoning Telephone Operator Inventory Control Specialist Lead Stock and set-up merchandise on the sales floor Set-up for and unload trucks Trained and Licensed on the walk behind forklift and scissor lift Department Manager Oversees the operation of a department Ability to operate Telxon (computerized equipment to help do department manager duties) Ability to perform tasks such as price changes, ordering, resetting modular’s using the Telxon Supervises and de ...
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M Whiles Location: Lexington, KY 40515 ... Experience in customer service. Proficient in Windows, Microsoft Word, Outlook email and many other computer programs. Also able to troubleshoot many issues with computers. Familiar with copy machines, fax machines and multi-line phone systems. EMPLOYMENT: Richmond Place, Lexington KY2008/2008 SRNA Responsible for various patient care responsibilities . Assisted nursing staff with patient care over seen by Physicians. Documentation of daily activies and meal consumption. EDS, Winchester KY2007/2007 CSR Multi-line incoming call center. Assisted customers over the phone with PDA devices and general troubleshooting. Responsible for answering questions about customers billing issues ...
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J Baroth Location: Lexington, KY 40588 ... or children EMPLOYMENT HISTORY: CSR/ Assistant 01-03 to 12-04 Ms. Cutright 724-866-0931 Greenville, PA KTS Services CSR 02-05 to 04-06 08-06 to 12-06 859-351-2799 or 859-230-0679 Mercer, Ky Rite Aid Cashier 03-06-07-06 "Donna" Supervisor 859-252-0952 Lexington, Ky D&D Consulting (self employed) 11-06 to present 859-225-6128 Lexington, Ky PROFESSIONAL AFFILIATIONS: V.O.C.A.L.( VICTIMS OF CHILD ABUSE LAWS) MADD (Mothers Against Drunk Driving) ADDITIONAL INFORMATION: Refernces: Donna (859)252-0952 2years Kathy Hisle (859)271-8250 3years Mary Burrows (814)838-3034 6 years ...
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D Johnson Location: Lexington, KY 40507 ... k flow and keeping team at high production levels also for willingness to do production when needed.EXPERIENC EJPMorgan Chase & Co. Lexington, KY 1999 - 2008Document Imaging Team Lead (2004 - 2008)Supervised a fluctuating number of document imaging technicians in the Image Services Department. Team imaged more than a million pieces of paper per month. Tracked work from the moment it entered department through completion to make certain that service levels were being met or exceeded.Develop ed training program for all new imaging staff members and was given the task of handling the initial training. Oversaw the Quality Control Team as well. The function of this team was to audit a ...
81 hits
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K Heaslip Location: Paint Lick, KY 40461 ... provides something truly enriching to the communities it serves. Work Experience Customer Service Manager 3/2005 - Present Foam Design, Inc., Lexington, KY Reports directly to company president. Responsible for processing customer orders, maintaining customer relations and support of sales staff. Review all purchase orders, statements of work, technical drawings, and all customer-provide d materials necessary to process order; request and provide pricing information from Estimator; to sales staff and customers; collect and report daily sales data; coordinate and chair new product kickoff meetings; collect and report sales-related statistical data. Taxpayer Services Represen ...
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