Customer Service Jobs in Frankfort, Kentucky

Job Title: Customer Service Supervisor / Facilities Supervisor Company: IKON Office Solutions, Inc. Location: Frankfort, KY Description: Frankfort, KYThis job includes support for the copy center, convenience and fleet management of approximately 160 machines spread over the state of Kentucky. The applicant will be a first responder on all equipment issues, so strong technical background is a must. Supervises day-to-day operations of specified 1-3 person site. Does not have hiring, firing or job performance responsibility for the personnel on site. At these sites, the employees report directly to the IAM. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. If a site exceeds 3 people, it must have a Site Manager or Assistant Manager if part of a larger campus-environment site. JOB DUTIES AND RESPONSIBILITIES Responsible for effective implementation and management of IKON Service Excellence. Functions as a document specialist or other operations worker. Handles formal contact with the customer on a daily basis in IMS. Provides training on workflow and machine operations when necessary. Ensures payroll accuracy by overseeing and correcting all time clock punches. Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance. Meets quality and deadline standards by the effective use of job scheduling practices. Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains positive internal working relationships with all department employees by communicating in a professional manner. Completes site reports and other paperwork on time and accurately. Completes month-end management report in the absence of Site Manager. Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement. Responsible for managing P&L. Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) Requires high school diploma or GED and 2+ years of experience in a related field. Requires experience in delivering classroom and/or informal training sessions. Requires experience in operation of the most advanced machines, performing complex jobs. Requires experience in setting goals by defining and prioritizing specific, realistic objectives. Remains updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers.

Job Title: Senior Customer Service Specialist Company: Parker Hannifin Location: Lexington, KY Description: Provide inside sales support to direct and/or distributor accounts. Specific support activities include: expediting orders, providing delivery dates, entering purchase orders, releasing existing orders and responding to customer inquiries.     Responsibilities/Duties ·         Service direct and/or distributor customer accounts primarily through email, telephone, PHConnect, Electronic Data Interchange (EDI), and fax. ·         Expedite orders through coordination with production, warehouse, quality, applications engineering and other internal departments. ·         Provide delivery dates and quotation requests for pricing. ·         Enter new purchase orders and answer action requests submitted by field sales. ·         Obtain and forward customer shipping information. ·         Respond to customer inquiries. ·         Confers with engineering department to ascertain product application information. ·         Confers with production and warehouse personnel to determine product availability, cost, and production lead-time requirements, when necessary. ·         Corresponds with customer to inform of production progress and costs.   Computer Skills ·         Proficiency in Microsoft Office required ·         Advanced knowledge of Microsoft Excel and Microsoft Access required ·         Ability to learn and function with multiple mainframe software   Miscellaneous Other duties may be assigned.   Minimum Requirements ·         Bachelor’s degree (B.A.) from four year college or university, or two year degree and three years related experience and/or training. ·         Must demonstrate excellent communication skills (professional, cordial, diplomatic). Offer Relocation : No

Job Title: Customer Service Representative Company: Comfort Suites/Archon Hospitality Location: Lexington, KY Description: Guest Service Representative Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere. THIS EMPLOYER DOES NOT ACCEPT PHONE CALLS OR WALK-IN APPLICATIONS. PLEASE CLICK APPLY NOW IN ORDER TO BE CONSIDERED FOR THIS POSITION. Primary Responsibilities Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Books guest reservations and/or coordinates with reservation center. Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. Answers phone in a prompt, efficient, and friendly manner. Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank. Relationships: Internal: Engineering: To relay guest needs for service. Accounting: To seek credit approval for payment processing. Housekeeping: To verify room availability Food and Beverage: To arrange for group functions or guest reservations. External: Hotel guests: To sell and provide customer service; to resolve problems, to make arrangements. Valet Service: To provide customer service Transportation Companies: To arrange guest transportation, Lost Bags, Distressed Passengers Local Businesses: To reference information for guests, make arrangements for guests, and develop relationships Reports to: Guest Service Manager Qualifications Education/Experience: High School diploma or equivalent and some customer service experience. Skills and Qualities: Interpersonal skills Computer skills Typing Patience and Understanding Customer Service Orientation Sales Orientation Judgment and decision making skills Knowledge of surrounding area Rational and patient problem solving Working Conditions: Will be required to work nights, weekends and holidays. Will be required to work in fast paced environment. May be asked to work overtime. Job requirements Minimum Age 18+ years old Additional Physical/Cognitive Activities: The major responsibility in this position is to operate at the front desk while providing a variety of hotel services for guests, therefore a significant portion of the workday is spent speaking, listening, and moving about while standing. The vast majority of time is spent interacting with guests of the hotel, typically while standing up. This person types or uses a keyboard to coordinate hotel services for the guests. A significant portion of time is spent using the hotel’s computer system for reservations, scheduling or other guest related services. This position utilizes problem solving and reasoning abilities often. The guest service representative will analyze the short-term and long-term impact of solutions to guest issues and problems and will creatively solve new and unseen problems as they arise. Reading and writing abilities are utilized often in compiling guest registration information or accounts, and completing cashier reports. Mathematical abilities, including basic math are utilized when handling departmental monies, guest accounts or the cashier bank.

Job Title: Customer Service Professional Company: Location: Lexington, KY Description: Volt Workforce Solutions is currently hiring for an experienced Retail Sales/Customer Service Representative for our client in Lexington, Kentucky. Must be energetic, professional and have excellent customer service skills. Must be action oriented and have to ability to learn quickly. This position requires working some weekends, evenings and holidays. Call us today and become a part of our team! Please send resumes to Register to View or Register to View or call Register to View VOLT is and Equal Opportunity Employer

Job Title: Customer Service Rep Company: Location: Lexington, KY Description: Seeking customer service representatives for a fast paced office environment. Duties would include face to face customer interaction, phone answering, filing, and working with computers. Individual must be driven and ready to learn. At least one year of customer service experience preferred. This position allows for advancement within the organization. Please forward any questions and resumes to this address.

Job Title: Full Time Customer Service Reps Needed!! Company: Location: Lexington, KY Description: Full time positions available in Lexington for a marketing Company. Applicants must have great customer service skills, along with experience and excellent computer, and internet skills. 2 different shifts available. Applicants also must have a stable work history, have a clean background check and drug screen. Qualified Candidates please submit resume in Word format to Register to View

Job Title: Insurance Customer Service Representative Company: Location: Lexington, KY Description: Insurance Customer Service Representative About the Job Established Property and Casualty Insurance Agency is seeking a licensed Customer Service Representative. This individual must be professional, mature, and detail oriented with excellent personal and phone skill. They must be experienced in handling all types of customer service and sales opportunities. Job Duties include: servicing existing customers and solicitation for new accounts. Applicant must possess strong computer skills and be able rate new policies. Previous experience required. Compensation DOE

Job Title: Customer Care Rep Level 2 (PART TIME- 1-5 or 4-8) Company: Location: Lexington, KY Description: Please click here to apply! Position: Customer Care Representative ? Level 2 FLSA Status: Non-Exempt Compensation: Base starting rate of $11.25 per hour with eligibility for shift and language premiums. Reports To: Customer Care Supervisor Company Overview Pacific Pulmonary Services is one of the largest providers of home oxygen, sleep therapy and respiratory medications in the United States. We have more than 1000 employees dedicated to patient care and service. Our operations include 100 local service centers across 16 states, a pharmacy in Tempe, AZ, a sleep therapy operations center in Bakersfield, CA, a Customer Care Center in Lexington, KY, Reimbursement Centers in Brentwood, CA and Omaha, NE and our corporate administration and training center in Novato, CA. Why PPS? PPS has been growing for 30 years and we are continuing to expand and open new centers. As we grow there are opportunities for advancement. We base our decisions and actions on the following values: putting patients first, integrity, teamwork, achievement, accountability and fun. Benefits include competitive compensation and performance incentives and a comprehensive benefits package including health and dental insurance, life insurance, 401(k) plan with matching and paid vacations. Position Summary: The Customer Care Representative (Level 2) interacts with patients, caregivers and internal units to answer routine questions relating to respiratory supplies and services in one or more of the following functional areas: Oxygen, Pharmacy, and Travel Desk. Individuals in this role must develop and maintain a strong applicable knowledge of each process in order to accurately respond to inquiries that are received via email or that arise during inbound/outbound calls. Maintaining confidentiality and all other aspects of HIPAA compliance are essential in this job. Customer Care Representatives at this level may be assigned responsibilities as listed below and will be required to complete other operational projects or tasks as needed: Primary Responsibilities: Routinely contact pharmacy or oxygen customers by phone to answer general service questions and to inquire about the need for additional supplies and medications. Respond to incoming calls from multiple parties and redirect for resolution when necessary. Process orders for equipment, supplies or medication refills; follow up with patients to confirm delivery. Complete daily assignments including reporting, research and call logs. Prepare postcard prescription reminders. Identify potential regulatory problems with equipment usage and perform basic troubleshooting measures. Perform data entry tasks resulting from non-billing delivery tickets, supply/prescription orders, equipment requests and returns, patient care plans or other documentation; verify compliance information and record results in the appropriate systems. Provide support for patient care centers, the pharmacy and other internal departments by promptly addressing concerns and communicating with field employees or business partners via phone or email. Arrange for traveling patients to receive Portable Oxygen Concentrators (POC?s) and related accessories; calculate and communicate rental fees. Coordinate the overdue equipment retrieval process and approve the extension of rental periods. Qualifications: Must convey excellent customer care attitude with compassion for the patient, strong phone etiquette ability and good written and verbal communication skills. 1 to 2 years previous customer service experience and high school diploma/GED required. Ability to multitask and complete large volumes of calls and/or emails in a centralized environment. Microsoft Office proficiency and data entry skills are required. Problem solving abilities and strong attention to detail is a must. Availability to regularly work flexible schedules, including some overtime and weekends. Bilingual Spanish/English skills are a plus. Physical Effort: Job will require occasional lifting of up to 25 pounds. Approximately 35% of the work day will be spent walking and 65% sitting. Approximately 10% of the entire time may require bending and stooping. Keyboarding is regularly performed 50% of the total time with some 10-key calculations. Please click here to apply!

Job Title: Customer Care Rep 3 (11a-8p) Company: Location: Lexington, KY Description: Please click here to apply! Position: Customer Care Representative ? Level 3 FLSA Status: Non-Exempt Compensation: Base starting rate of $12.25 per hour with eligibility for shift and language premiums. Reports To: Customer Care Supervisor Company Overview Pacific Pulmonary Services is one of the largest providers of home oxygen, sleep therapy and respiratory medications in the United States. We have more than 1000 employees dedicated to patient care and service. Our operations include 100 local service centers across 16 states, a pharmacy in Tempe, AZ, a sleep therapy operations center in Bakersfield, CA, a Customer Care Center in Lexington, KY, Reimbursement Centers in Brentwood, CA and Omaha, NE and our corporate administration and training center in Novato, CA. Why PPS? PPS has been growing for 30 years and we are continuing to expand and open new centers. As we grow there are opportunities for advancement. We base our decisions and actions on the following values: putting patients first, integrity, teamwork, achievement, accountability and fun. Benefits include competitive compensation and performance incentives and a comprehensive benefits package including health and dental insurance, life insurance, 401(k) plan with matching and paid vacations. Position Summary: The Customer Care Representative (Level 3) interacts with patients, caregivers, medical professionals and internal units. They will respond to general questions, perform research and process documentation relating to respiratory supplies and services in one or more of the following functional areas: New Account Set-ups, Medicare/Medicaid Recertification, Oxygen/Pharmacy Support and the Travel Desk. Individuals in this role must develop and maintain a strong applicable knowledge of each process in order to accurately respond to inquiries that are received via fax and email or that arise during inbound/outbound calls. Maintaining confidentiality and all other aspects of HIPAA compliance are essential in this job. Customer Care Representatives at this level may be assigned responsibilities as listed below and will be required to complete other operational projects or tasks as needed: Primary Responsibilities: Build and maintain rapport with customers, physician offices and all business units including patient care centers, sales representatives, Reimbursement, Pharmacy and Peak Sleep. Respond to incoming calls and faxes from multiple parties and redirect for resolution when necessary; perform all customer support functions for patient care centers Routinely contact pharmacy or oxygen customers by phone to answer general service questions and to inquire about the need for additional supplies and medications. Coordinate the annual recertification of Medicare/Medicaid accounts by established deadlines; remain current on individual state requirements. Verify that contents of patient files meet government regulations and company standards; organize and forward to reimbursement and field centers. Obtain and verify authorizations from insurance companies within required timeframe to ensure no interruption in billing. Process orders for equipment, supplies or medication refills; follow up with patients to confirm delivery. Complete daily assignments including reporting, research and call logs. Efficiently utilize imaged file applications. Prepare postcard prescription reminders. Identify potential regulatory problems with equipment usage and perform basic troubleshooting measures. Perform data entry tasks resulting from non-billing delivery tickets, new account set-ups, supply/prescription orders, equipment requests and returns, patient care plans or other documentation; verify compliance information and record results in the appropriate systems. Arrange for traveling patients to receive Portable Oxygen Concentrators (POC?s) and related accessories; calculate and communicate rental fees. Coordinate the overdue equipment retrieval process and approve the extension of rental periods. Qualifications: Must convey excellent customer care attitude with compassion for the patient and the ability to communicate professionally in both written and verbal form. Knowledge of Medicare/Medicaid, private insurance, HIPAA and medical records management are helpful. High school diploma/GED required; preference given to qualified candidates possessing an Associate Degree in a health care discipline and/or minimum of 2 years related work experience. Ability to multitask and complete large volume of phone calls, emails and documentation in a centralized environment. Microsoft Office proficiency and data entry skills are required. Problem solving skills, a keen attention to detail and the ability to complete assignments with minimal supervision are a must. Availability to regularly work flexible schedules, including some overtime and weekends. Bilingual Spanish/English skills are a plus. Physical Effort: Job will require occasional lifting of up to 25 pounds. Approximately 20% of the work day will be spent walking and 80% sitting. Approximately 10% of the entire time may require bending and stooping. Keyboarding is regularly performed 75% of the total time with some 10-key calculations. Please click here to apply!

Job Title: Part Time Rental Sales Agent - Customer Service - Lexington, KY Airport Company: National Car Rental and Alamo Rent A Car Location: Lexington, KY Description: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. National and Alamo has an exciting opportunity for a Rental Sales Agent.  The Rental Sales Agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.  Responsibilities: Use company approved sales and service techniques when determining customer needsOffer optional products to meet customer wants and needs.Prepare all rental and return documents accurately and completely.Qualify each customer using our company rental requirement guidelines.Provide customers assistance with directions, maps, local area information, appropriate service information, etc.Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.Ensure that the return date and time on the rental agreement is accurate.Review all charges at the time of vehicle return.Prepare the Rental Agreement Folder with all required information.Answer the phones to assist customers in a in a friendly, helpful and prompt manner.Assist customers by effectively resolving all customer service issues.Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. Qualifications: Must be at least 18 years oldHigh School Diploma or G.E.D. requiredMust have a minimum of 2 years of commission or incentive based sales experienceMust have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)."  Must be authorized to work in the U.S. and not require sponsorship now or in the future.Must be able to work the following shift/schedule: Monday, Thursday, Friday 9AM-7PM.