Customer Service Jobs in Covington, Kentucky

Job Title: Call Center- Customer Service Representative Company: Divisions Inc. Maintenance Group Location: Newport, KY Description: Divisions Inc. Maintenance Group, one of the fastest growing maintenance companies in the United States, is looking for talented, energetic professionals for exciting opportunities in its' Customer Call Center. The CSR reports to the Director of Customer Operations and is responsible for outstanding phone service to internal and external customers. Responsibilities: An integral part of the customer service team, the CSR provides outstanding service in a fast paced environment by processing customer service inquiries either by phone or email, while maintaining the department’s productivity and quality standards; using initiative and good judgment to determine and execute the necessary action to provide all contacts with the highest level of service possible; being involved in numerous administrative tasks such as data entry, follow-up on outbound calls, wears a wireless head set, strong schedule adherence and attendance are requirements. Full and part-time shifts including days, evenings and weekends are available. The part-time roles are ideal for a second job, college students or stay at home moms and dads. Candidate Requirements: 1-2 years of high volume call center and customer service experience required. Proficient/Accurate at Data Entry and MS Skills required. Excellent verbal and written communication skills accompanied by a strong aptitude for problem solving with high analytical capability needed. Prolonged work on CRT and constant use of telephone headset. Office environment with continual customer contact on the phone. Compensation: Full–time base pay is $25, 730.00 annually – paid bi-weekly one week in arrears. There is also a variable monthly bonus with a maximum of $6000 annually based on monthly performance of rep and team paid each month in arrears. Anthem medical and dental is 100% company paid for the employee with options to add dependents at additional cost. Part-time roles earn an hourly wage of $12.37. We are an energetic growing company with revenue increase that average 50% plus gains over the 10 years history. Our dress code is business casual and we offer unlimited free coffee. We are conveniently located on Dave Cowens Drive in Newport next to the Levee so access to and from the office is ideal. If this sounds like a match you’ve been seeking please take the first step in our interview process today by completing three (3) pre-employment surveys. The surveys will take approximately 90 minutes (total) of uninterrupted time to complete. Please note that the Critical Thinking Inventory and Microsoft Proficiency tests are timed. To take each survey, paste the link into your web browser. Global Work Styles Inventory (Not Timed) – http://rdr.wingnut.com/?LKGGEY Critical Thinking Inventory (Timed-40 minutes) - http://rdr.wingnut.com/?FVPJRB Microsoft Proficiency Test (Timed-20 minutes)- http://es.eskill.com/es/quiz/?testId=46da0c183490ab e7 Once you’ve completed the surveys, send an email along with your resume and cover letter to Register to View indicating whether you are interested in the full or part-time position and that you’ve completed the surveys.    Thank you in advance for completing the surveys and we appreciate your interest in employment opportunities with Divisions Inc. We will carefully assess your application and contact you only if there is interest in scheduling an interview.

Job Title: CINCINNATI, OH - CLIENT SERVICES MANAGER - WATER Company: AECOM Location: Cincinnati, OH Description: Working at AECOM makes you a member of a global team and an award-winning company. You are supported through a network of connections within your role, your discipline and the regions in which you operate. With 41,000 people in more than 100 countries, AECOM is a leader in all of the key markets that it serves. Our highly capable team provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that enhance and sustain the world’s built, natural and social environments.At AECOM, we are addressing the world's need for clean water. Our water specialists work together worldwide to find innovative and holistic solutions to the water shortage issue. Communities around the globe are challenged to find effective ways to provide dependable water supplies, and to restore the water we use to continue sustaining the natural environment.Our Water Business Line in Cincinnati is seeking a dynamic, aggressive professional to serve as a Client Services Manager providing our clients with superior engineering consulting services.   The Client Services Manager serves as the primary company liaison between our clients, our project teams, and our technical staff in order to develop, implement and monitor processes that drive 100% client satisfaction. This is a rare opportunity with an existing technically advanced group, with a strong backlog and an excellent client base. The successful candidate is an articulate and proactive communicator, experienced in professional engineering services in support of civil and environmental projects, understands the business of consulting engineering and appreciates the importance of complete client satisfaction.  The Client Services Manager will develop a detailed understanding of each client's future direction and consulting engineering requirements.  Qualifications require a proven track record of success working with multiple municipal clients. Position is ideal for a strategic thinker and tactical doer.In addition, the successful candidate will be responsible for designing and implementing business development strategies and successfully leading project teams to win large projects in the Cincinnati market.  Also may be required to assist in other markets throughout Ohio.Must have a proven track record of developing relationships with clients and also leading successful project pursuits. Must have successful current client relationships in relevant market and be capable of continuing to grow business opportunities.  Must demonstrate the ability to attract and retain clients in the area, build backlog, and lead marketing pursuits.Requirements include a BS in Engineering (advanced degrees a plus) and an Ohio Professional Engineering license.  To qualify you will need to have at least ten years of industry experience with municipal and commercial environmental engineering with an emphasis in Water/Wastewater infrastructure projects.   AECOM employees around the world enjoy a wide range of benefits and competitive compensation package.  AECOM is much more than just a place to work.  It's a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide.  It's a place that values the diversity of our areas of practice and our people.  It's what makes AECOM a great place to work and grow.  Come grow with us!  For more information on AECOM, please visit our website at www.aecom.com AECOM is an Equal Opportunity Employer.

Job Title: Client Services Manager- SLED Company: Cisco Systems Location: Cincinnati, OH Description: .

Job Title: Customer Service Representative Company: ProSource Location: Cincinnati, OH Description: Fast paced, growth oriented technology company has an immediate opening for a Customer Service Representative. Your organizational, communication and computer skills are key assets in this demanding and rewarding role.  It is essential to possess pleasant and courteous phone manner, strong communication skills, attention to detail, patience and persistence for collection, ability to handle pressure and deal with repetitive duties, flexible and multi-task proficient. Candidate should have a high school education, 2+ years experience, computer proficient, knowledge of Microsoft word/excel is a plus and be available during the hours of 7:30am - 5:30pm. Major responsibilities are answering incoming customer calls, process service and supply orders, making outbound Customer Satification calls and special projects.  ProSource is based in Blue Ash, a leader in Document Imaging and Software Solutions.  This is a full time position Monday through Friday, hours are 7:30am - 5:30pm.  We offer competitive salary, full benefits package and 401k match.

Job Title: BILINGUAL CALL CENTER REPRESENTATIVE Company: Adecco Location: Cincinnati, OH Description: Experienced Call Center Representatives Needed ASAPA large, reputable company in Cincinnati, Ohio is in need of superstar call center representatives. You must be capable of handling over 80 inbound calls per day, have a very pleasant phone personality/empathy dealing with customers and be very reliable.*Must have min of 1 year consecutive call center experience. *Directly impact customer retention.*Temp to Hire Opportunity with a Fortune 500 Company. *Must be available for 2 week training 1st shift. Schedule after training: M-F 2:30pm - 11:00pm. * A minimum of one year consecutive call center experience within the last 3 years.* Job stability including no more than three positions in the last five years * Strong communication skills and multitasking abilities* HS diploma required* Must have strong computer skills and type a minimum of 36wpm.

Job Title: Customer Service Representative Company: StarTek Location: Cincinnati, OH Description: StarTek currently has professional opportunities as Work at Home Agents. Working from home has many advantages such as saving traditional work expenses of transportation and auto maintenance, commute time, business clothes, outside lunches, and lower personal productivity.  What is a Work from Home Agent? A Home Based Agents is someone who works from their home office responding to customer inquires gathering, entering and confirming customer information, answering live customer questions via phone, resolving issues, providing customer care, engaging in live chat, responding to email, and handling sales calls with customers. Why StarTek? It's not WHAT we do that makes StarTek different; but rather, HOW we do it. We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed. We foster a culture of "recognizing possibilities". In our talent search this means we take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company. When you come on board, we then provide you with a full employee development program to include ongoing paid training, coaching, mentoring, and leadership experiences to help you reach your StarTek possibility with ease. Because more and more of the world's largest and best known companies are asking us to help them provide world class customer care services. StarTek's state-of-the-art inbound customer call centers and expert staff bring communications and professionalism to a whole new level. Requirements to be a Work from Home Agent: Fluent in English Reliable Friendly (smiling voice) Mature Self-starter and disciplined; not easily distracted while working at home Professional phone presence Strong work ethic Self-motivated Ability to multitask (Talking to clients while toggling between multiple browser screens) Self-sufficient in solving problem with minimal assistance Ability to work unsupervised Flexible availability to meet client demands Must be willing to puchase a call center grade phone and headset If you are looking to get on board with a company that's really going places, truly values employees, and helps people in the process, StarTek is what you've been looking for. Careers are just more fun here!! Job requirements Additional Experience: Must have at least 1 year (preferably 2-5 years) of customer service experience (preferably call center experience) Education: High School Graduate or GED required. Associates’ degree (AA) from a two-year college or university or equivalent combination of education and experience preferred Equipment Requirement to be a Work from Home Agent Quiet working home office environment (with closed door)free from noise and interruptions Call Center Grade Phone and Headset Landline Phone – No VOIP or Cell Phone A high speed Internet connection (hard-wired such as DSL or Cable – no wireless or satellite) Reliable updated computer meeting the requirements below: Computer Requirements Operating System: Windows XP or Window Vista Web Browser: Microsoft Internet Explorer or higher Maximum Screen Resolution: Minimum 1024X768 Sound Card Optical Drive (CD/DVD) Windows Automatic Update Enabled Number of USB Ports: Minimum 1 RAM Internal: Minimum 0.8 GB Upload Speed: Minimum 410kbps Download Speed: Minimum 1200 Hard Drive Speed: Minimum 20GB Hard Drive Free Space: minimum 5GB Processor Frequency: Minimum 1600MHz

Job Title: Customer Service Manager Company: Fifth Third Bank Location: Cincinnati, OH Description: GENERAL FUNCTION: Provides leadership to customer service team so overall departmental service and productivity goals are met. Focuses on the customer service impact of everything done in the Call Center. Handles highly complex customer or service issues. ESSENTIAL DUTIES & RESPONSIBILITIES: * Works with Call Center supervisors to develop staff knowledge and skills to provide outstanding service. Serves as a customer service role model to others. * Manages overall department on a given shift. Manages assignments of Supervisors to ensure efficient and effective management of Call Center professionals, including schedule adherence, average call time and quality. * Works with managers and supervisors to provide a work environment and culture that promotes customer service, staff development and achievement. * Encourages and develops sales skills in employees. Develops sales development skills in supervisors. Promotes cross selling and up selling of products and services. * Identifies staff training and development needs and works with Call Center management team to develop the most effective approach to address need. * Continually reviews department and Bank processes, procedures and policies to insure they are designed to meet customer needs. Makes recommendations for improvements within the department. * Promotes teamwork and the cross training of employees. * Participates in setting departmental performance measurements and holds staff accountable to them. * Handles complex customer issues and provides follow through to customers and senior management. * Provides evaluations and recommendations of resources needed to accommodate increases in volume due to mergers, acquisitions, centralization, and new business. Assists in implementing these improvements * Ensures appropriate escalation of customer service, operational and/or employee problems. * Manages departmental initiatives/projects and provides feedback to management (i.e. customer surveys and referral programs). * Assist in developing rotational programs to develop supervisors. * Works with Call Center management team to manage FTE usage, productive on phone time and overtime. * Perform any other duties as assigned. SUPERVISORY RESPONSIBILITIES: This position requires the management and development of Supervisors and Customer Service Professionals. Responsible for providing employees timely, candid and constructive performance feedback; developing all employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. Responsible for employee satisfaction and turnover. Administers human resource policies and procedures in a fair and consistent manner. Experience MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Bachelors degree or equivalent experience required * 3-5 years management experience preferably in a customer service environment * Banking operations experience in specified or comparable area preferred * Strong customer service orientation * Excellent verbal and written communication skills * Must be an expert in Call Center functions, processes and procedures and systems. * Strong staff development skills and leadership ability. Ability to lead a high performance customer focused team. * Initiative, a detail orientation, strong analytical skills, and decisive decision-making skills * Detail orientation, strong analytical skills, and strong process orientation and analysis skills. * Ability to multi-task and be flexible * Excellent organization and project management skills

Job Title: Customer Service Supervisor (Horticulture/Landscaping) Company: Shemin Nurseries, Inc Location: Cincinnati, OH Description: Job Function:This position is a member of the operations team and is responsible for the day-to-day activities at the site relative to customer service, shipping, receiving, training and inventory management.  Essential Duties:Ensure a smooth and effective site production process including the loading and shipping of material, receiving and unloading of material, superior product maintenance and implementation of site merchandising.Train all personnel in customer service, safety, product knowledge, and horticulture and operational Best Practices.Ability to provide input on operational variable costs for planning and budgeting.Control inventory accuracies through disciplined, consistent cycle counts.Contribute as a key member of the site management team on issues of improved customer service and cost control.Evaluate customer satisfaction and manage a process of continuous improvement in site customer service.Support all efforts of sales and operational activities.Ensure the proper availability to technical support for customer inquiries and service.Skills & Qualifications:3-5 years minimum of hands on experience in the wholesale/retail nursery or landscape industryIn depth knowledge of horticulture products and industry information; High customer orientationExcellent organizational ability, a high degree of initiativeSolid oral and written communication skills and a team orientationAbility to perform heavy manual tasks under varying weather conditions;Ability to work in adverse weather conditions; both heat and coldMust be physically able to lift up to 75 pounds without assistance (occasionally, regularly, routinely, throughout the course of the work day) Perform functions of position standing approximately 95% of dayBilingual abilities (English/Spanish) a plus; Perform other duties as necessary BS Degree in Horticulture or related field desirable; proficiency with Microsoft Office applications

Job Title: Customer Service Rep Needed Now...!!! Company: Location: Cincinnati, oh Description: great opportunity to work within a growing established business as a Customer Collection Agent - duties of this role will include: - Inbound/Outbound calls - Objection handling - Negotiation - Data entry - Working towards targets You will need excellent telephone manners and strong negotiating skills. For this role you need to be a team player, be able to build good rapports with members of the public and your team and used to working towards targets. Benefits Include: Opportunities for career advancement A Quarterly Incentive Opportunity 401(k) Savings and Retirement Program (with company match) Tuition reimbursement A five day work week Comprehensive Medical, Vision, Dental benefitsr Paid vacation2 5 Salary/Wage: $401(k) Savings Status: Full-time, Part-time Shift: Days and Weekends • Post ID: 1963358

Job Title: Customer Service Rep II Company: Smurfit-Stone Container Corporation Location: Cincinnati, OH Description: Applicant Home Job Description Job Title: Customer Service Rep II Job ID: 113302 Location: OH - Cincinnati Full/Part Time: Full-Time Regular/Temporary: Regular Job Summary Receives and  processes routine customer orders, inquiries, and/or complaints covering items or products ordered.  Maintains an ongoing relationship with selected customers and sales staff.  Incumbents utilize knowledge of products and product availability to provide a communications link to the customer.  Applies some advanced skills to the position within functional area.  Duties and tasks are frequently non-routine.  Resolves most questions and problems and refers only the most complex issues to higher levels.  Works under general supervision. Responsibility ·   Attains pricing for any services and materials required for the manufacturing of customers item that must be manufactured at a different facility. ·   Tracks warehouse inventories and replenishments. ·   Provides pricing, availability, and schedule information within established guidelines. ·   Checks and approves credit within established limitations and confirms orders. ·   Suggests alternative products or services to meet customer needs. ·   Tracks order activity and alerts appropriate staff of any potential delivery problems. ·   Serves as communication link between customers and sales staff to assure responsiveness. ·   Obtains resolution of routine customer complaints and issues. Vision Smurfit-Stone will be recognized as North America's premier packaging company working as ONE team to deliver exceptional value to our customers, employees, shareholders, and the communities in which we do business. Values We will achieve our vision by creating and living a culture that embraces our core values:  Quality, Safety, Customer Satisfaction, Value Creation, Ethical Behavior, Productivity, Environmental Responsibility. Equal Employment Opportunity It is the policy of Smurfit-Stone to provide equal opportunity for all qualified persons and not to discriminate against any employee or applicant for employment because of race, religion, color, sex, sexual orientation, age, national origin, handicap, disability, or because he or she is a disabled veteran or a Vietnam Era Veteran. http://gwbpn10.smurfit.com/psc/psxpus/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBLhttp://wrapguy.careercast.com/textjobs/jobs/smurfit_wkdiversity/c42b6c30d3e4e481fcf86e764046dcc1.html