Customer Service Jobs in Barbourville, Kentucky

Job Title: SCA General Clerk 1- Customer Service Rep - Barbourville, KY Company: Computer Sciences Corporation Location: Barbourville, KY Description: Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.Places outbound customer service or customer satisfaction calls, as required by client.Completes call guides; gathers and verifies required information.Attends telephone skills and program information training sessions; adheres to established levels of service.Adheres to established customer service and documentation standards within required time frames.Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.Performs clerical or administrative duties as assigned.

Job Title: SCA Gen Clerk 1- Customer Service Rep... Company: CSC Location: Barbourville, KY Description: SCA Gen Clerk 1- Customer Service Rep- Part-time- Barbourville,   Essential Job Functions Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.Places outbound customer service or customer satisfaction calls, as required by client.Completes call guides; gathers and verifies required information.Attends telephone skills and program information training sessions; adheres to established levels of service.Adheres to established customer service and documentation standards within required time frames.Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.Performs clerical or administrative duties as assigned. Qualifications Basic Qualifications High school diploma or GEDZero or more years of customer service or other telephone experienceExperience working with fax machines, computer software, and telephone technology Other Qualifications Basic communication skillsAbility to follow oral and written directionsAbility to meet professional standards towards project and co-workersMust be able to work M-F 5pm-11pm   CSC Computer Sciences Corporation Preferences Type: Part Time

Job Title: Call Center Manager Company: Senture Location: London, KY Description: Senture is seeking Call Center Managers  for a temporary project in managing as many as twenty supervisors in London, Kentucky.  Essential duties and responsibilities include the following.  Plans, assigns, and directs work of Supervisory team. Evaluates team performance, performs coaching sessions with each subordinate and gives constructive feedback in efforts to improve performance.Monitors calls for calibration purposes to ensure that agents are using appropriate script and information given is accurate and conforms to company and client-specific procedures. Appraises employees’ performance on a weekly basis. Communicates client-specific procedure changes to team members as necessary. Responsible for rewarding and disciplining employees. Addresses complaints and resolves problems for both employees and clients. Builds morale and group commitments to goals and objectives. Collects information on productivity (individually and collectively) to monitor progress toward goals and objectives. Develops and maintains courteous and effective working relationships with clients, vendors, and/or any other representatives of external organizations. Assumes responsibility for providing timely, appropriate responses to requests/suggestions/ complaints or refers such comments to the appropriate person.Prepares work schedules and maintains adequate staffing for shift.  Prepares reports and provides accurate and timely information to management and clients.  Qualifications Must be a US Citizen.  Must succesfully complete a US Department of Commerce background checkThe knowledge, skills, and abilities typically acquired through the completion of a bachelor’s degree program and two or more years of relevant work experience in a customer service, high-volume, and multiple-function environment—or an equivalent combination of education and experience.Effective communication skills (both oral and written).Excellent judgment and leadership skills.  Ability to foster a team-oriented environment.Excellent project and time management skills and strong organizational skills.Proficient working knowledge of Microsoft Word, Excel, Access, and call center-specific systems. Good understanding of the call center industry, including the metrics, reporting, and reporting software. About SentureSenture LLC is a growing small business concern headquartered in London, Kentucky.  The company provides business process outsource services, including call center services, to federal and state government as well as corporations.  Senture has three call center sites: London, Kentucky; Monticello, Kentucky; and Ocala, Florida.  The company currently employs over 300 workers in these sites prior to the start of Census functions.  The company has received numerous accolades from large national companies due to the consistently high service level, and has been voted “Best Place To Work” in London (KY) two years running.   For more information visit http://www.senture.com .  EOE

Job Title: Customer Service Rep Company: Bluegrass Oxygen Location: Somerset, KY Description: Customer Service Rep Local home oxygen company is seeking FT CSR. Medical billing experience required. Must be detail oriented, reliable, and computer literate (fluent in (Word & Excel & type 50 wpm) Please fax resume to Register to View This listing brought to you by The Commonwealth Journal

Job Title: Virtual Call Center Agents Company: Location: Knoxville, tn Description: Earn up to $50.00 per hour while working from the comfort of your home as a Telesales Representative with Absolute! Currently hiring Aggressive Virtual Inbound TOP SALES PROâ??S for all shifts. Do you like sales? Do you like to talk on the phone? Can you talk the ears off a rabbit? Are you an aggressive go getter? If so, we want you! Our outstanding commission-based structure will net you up to $50.00 per hour. As a commissioned-based Sales Agent, youâ??ll be accepting inbound calls from consumers interested in purchasing products. You will utilize our database to read scripts, collect customer information and process orders. Weâ??re super busy and searching for Top Sales Agents to join our team. To apply and get training details please email Register to View Salary/Wage: Commission-based Status: Full-time, Part-time Shift: Days, Nights and Weekends • Location: Nationwide • Post ID: 2258344

Job Title: Medical/Benefits Customer Service Representative Company: Accounting Principals Location: Knoxville, TN Description: West Knoxville company has an opening for an employee with medical knowledge and experience. Must have worked in a medical billing or health insurance facility to qualify. The position will be working in the customer service department assisting clients with understanding the insurance benefits. Contract to hire- must be dependable and have solid work references. Company:Accounting Principals Status:Full Time, Employee Location:Knoxville, TN 37923 Job Category:Medical/Health Career Level:Experienced (Non-Manager) Work Experience:1+ to 2 Years Education Level:High School or equivalent

Job Title: Customer Service Representative I - Lafayette, LA Company: CVS Caremark Location: Knoxville, TN Description: Job Description Customer Service Representative I - Lafayette, LA-1003518 Description Don't miss this opportunity to join the company recognized by Fortune magazine as theWorld's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity. As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company! Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. GENERAL DUTIES: The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines May sell and provision wireless services, products, features, equipment and accessories May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required Perform over the counter exchanges of customer defective equipment Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation PHYSICAL REQUIREMENTS:  No physical requirements Qualifications Required Qualifications: At least 18 years of age 6 months experience operating a computer in Windows based environment Availability to work a flexible schedule which includes all hours of call center operation TESTS: Applicants will be expected to pass any assessment associated with the position. TRAINING: Classroom training On-the-job training On-line training SPECIAL JOB REQUIREMENTS:  Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills Provisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice. AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce.  EOE/AA/M/F/D/V Job - Customer Service Primary Location - LA-LAFAYETTE Schedule - Full-time Employee Status - Regular

Job Title: Call Center Director Company: Caremark Location: Knoxville, TN Description: Position Summary : The Director's primary role is to lead the execution of CVS Caremark’s strategic and operational plans for customer support in the Knoxville Customer Contact Center. This includes driving improvement in customer satisfaction, employee development and retention, client program delivery, and productivity for front office (call center) and back office (off line) functions. As the senior leader in this location, this role sets the tone for CVS Caremark's culture, performance, and reputation with a host of key internal and external constituencies (including clients). This leader is also required to drive national programs in conjunction with the other senior leaders in Customer Care, Operations, and other Corporate Functions (such as HR, Finance, and Quality). This role requires a strong General Management and team orientation. It provides the candidate a critical experience set for other opportunities within Caremark and is highly visible. Responsible for $ 17 M annual budget Scope of Responsibility:Direct – 4• Operations Managers – 2• Administrative Assist – 1Indirect – • 21 Exempt Level Supervisors • 23 Senior CCRs • 325 CCRsOther Departments within the Knoxville Center (Oversight)• HR • Quality • IT • Resource Planning • Client Liaison • TrainingQualifications : Proven experience and success in the following areas: People Development, Open Communication, Organizational Savvy, engagement and people developmentEducation : Bachelor Degree or equivalent required. Masters Degree preferredExperience : 7-10 years progressive Call Center or Operations Leadership experience. Experience managing an operation with 300 plus employees with a focus on large scale change leadership. Healthcare, specifically Med D experience, a plus. Caremark Benefits: Caremark offers a competitive salary and comprehensive benefits package that includes company-subsidized medical, dental, and prescription coverage, pay-for-performance bonuses, and a matching 401(k) retirement savings program. Other standard benefits include: life insurance, long-term and short-term disability insurance, flexible spending accounts, tuition reimbursement, employee stock purchase program, supplemental medical coverage, back-up care for your loved ones, generous PTO and holiday time and much more! Caremark is an Equal Opportunity/Affirmative Action Employer and does not accept unsolicited resumes from agencies. LOCATION: Knoxville STATUS: Full Time, Employee

Job Title: Customer Service / Sales Agents / Call Center Company: DialAmerica, Inc. Location: Knoxville, TN Description: Job Description CELEBRATING OVER 50 YEARS IN BUSINESS Call Center AgentsAre you looking for a position that you can enjoy? At DialAmerica we provide professional opportunities in a great working environment. We are locatedat 9041 Executive Park Drive, Building 6, Suite 600 in Knoxville. We believe in valuing and inspiring our team because when this happens, ordinary people do extraordinary things! We offer: AM & PM schedules to fit your lifestyle Paid Training Bonus Incentives Weekly Paychecks Fun Environment WE PROMOTE FROM WITHIN!! Who We Are!!Established in 1957 as Life Circulation Co., a wholly owned subsidiary of Time Inc., today DialAmerica is a closely held company with annual sales in excess of $200 million. One of the nation's largest teleservice agencies and the preeminent magazine subscription marketer, servicing 60-70 percent of this market segment, DialAmerica also is a leading provider of telemarketing services for the book publishing, entertainment, financial services, software, and telecommunications industries. We are a company that believes in and practices promotion from within. Exciting and rewarding growth opportunities are available for people who wish to contribute to a leading high performance organization. Our program has the building blocks to help you structure a successful and rewarding career with us. RJG-2007   Requirements: 'DialAmerica is committed to the success of people. We provide personal growth and recognition, integrity in the workplace and a positive work environment...!!' Call or apply today and Discover the DialAmerica Difference!!! 865- 531-2110 ask for Ubong Job Requirements: Sales experience and computer knowledge is a PLUS! High school graduate or GED preferred Must be at least 18 years of age Good communication skills Strong desire to learn and succeed! Morning & Evening Shifts Available: Morning Shift - Mon-Thurs 9:00 am - 2:00 pm; Sat 9:00 am - 2:30 pm Evening Shift: Mon-Thurs 5:00 pm - 10:00 pm; Sat 9:00 am - 2:30 pm; 2:30pm - 8:00pm

Job Title: Elavon Customer Service Rep Trainee Company: U.S. Bancorp Location: Knoxville, TN Description: Provides high quality customer service by responding to telephone inquiries, customer requests and problems. Researches and resolves problems and errors. Cross sells products and services or refers customers to appropriate sales staff.