Customer Service Jobs in Shawnee, Kansas

Job Title: Call Center Representative Position Company: Celeritas Technologies Location: Overland Park, KS Description: Call Center Representative Position CeleritasWorks™, LLC is an enterprise-class IT consulting and GIS development company headquartered in Kansas City. In addition to core IT consulting services, Celeritas offers patented and copyrighted web-based solutions for the Underground Damage Prevention marketplace. This position will support the pipeline awareness and damage prevention programs that are managed across the United States.  These efforts fulfill state and federal compliance regulations for the pipeline industry.Qualifications of a successful candidate for this position include:§        A level of knowledge typically gained through a college degree and/ or 3+ years of relevant job experience.§        Possess organizational skills with the ability to prioritize and manage various tasks without losing focus of the end goal.§        The ability to perform under little or no supervision.§        Experience in, and demonstration of, effective written and oral communications with peers and management.§        Moderate to Advanced understanding of various computer programs; i.e. Word, Excel, PowerPoint, Outlook.§        High individual initiative with the willingness to learn additional responsibilities and grow within this position.§        Excellent attendance record required.§        Attention to detail Primary Responsibilities:§        Break down of primary job tasks are: o       60% outbound/ inbound call processing (ability to efficiently and effectively initiate 60+ outbound calls per day)o       30% data management/ entryo       10% basic administrative functions- organizing, sorting, filing, hard copy document processing. §        Standard business hours.

Job Title: Customer Service Representative I - Fayetteville, NC Company: AT&T Location: Overland Park, KS Description: Job Description Customer Service Representative I - Fayetteville, NC-1003995 Description Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity. As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!  WAGE RATE: $9.52-$12.87 Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. GENERAL DUTIES: The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines May sell and provision wireless services, products, features, equipment and accessories May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required Perform over the counter exchanges of customer defective equipment Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation PHYSICAL REQUIREMENTS:  No physical requirements Qualifications Required Qualifications: At least 18 years of age 6 months experience operating a computer in Windows based environment Availability to work a flexible schedule which includes all hours of call center operation TESTS: Applicants will be expected to pass any assessment associated with the position. TRAINING: Classroom training On-the-job training On-line training SPECIAL JOB REQUIREMENTS:  Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills Provisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice. AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce.  EOE/AA/M/F/D/V Job - Customer Service Primary Location - NC-FAYETTEVILLE Schedule - Full-time Employee Status - Regular

Job Title: Customer Care Specialist 10am to 7pm Company: Stivers Staffing Services, Inc. Location: Overland Park, KS Description: Must have 4 years previous customer service experience.Our client in Overland Park, KS is looking for two upper level customer service reps who are naturally friendly to work 10 AM to 7 PM and one Saturday a month from 8AM to 2PM. Approx. 50 to 80 incoming calls per day enrolling people in company programs. Must have good and accurate data entry and spelling skills. Knowledge of Word, Excel and PowerPoint a plus. Patience is a must as this position deals with all types of personalities and must be able to trouble shoot such as helping customer set up the company's program in their computer. Must be able to upsell company products. VERY FAST PACED OFFICE!!! Good clear usage of the English language a must.This is a non smoking environment. (No breaks for smoking during the workday).If you have 4 years of customer service experience, good data entry, typing and spelling skills and will work the 10AM to 7PM shift e-mail your resume as a MS Word attachment to Register to View Refer to job #52380. NO PHONE CALLS- we will contact you via e-mail if you have the qualifications our client is looking for in this fast paced office.Please answer the following questions when responding to this opening:1. Do you have 4 years of recent customer service experience with heavy phones?2. Can you work 10 AM to 7 PM Monday thru Friday?3. Do you have good data entry, spelling and typing skills?You may view all our current openings at www.stivers.com.Excellence in staffing for over 64 years!EOE M/F/D/V

Job Title: Customer Service Representatives Company: The Rice Garden Location: Overland Park, KS Description: Tired of serving Burgers & Tacos? Tired of the same old thing? Wok this way to Rice Garden! Now hiring Assistant Managers GENERAL OVERVIEW: Rice Garden is looking for Customer Service Representatives for restaurants located in locations nationwide. We are looking for people who are passionate about customer service, and excellent food quality. PRIMARY RESPONSIBILITIES: Responsible for providing excellent food quality, guest service, associate friendliness, and restaurant cleanliness.

Job Title: Customer Service Rep I Company: Marshall & Ilsley Corporation Location: Leawood, KS Description: Responsibilities PRIMARY FUNCTION: Function as the Bank's primary contact with the public. Work directly with clients, manage a cash drawer, involve the receipt and payment of negotiable instruments, and handle client inquiries or concerns. Recognize situations that suggest a client's need for additional services and refers the client to the appropriate department. BASIC QUALIFICATIONS: 6 months Customer Service Experience

Job Title: Customer Service Rep I Company: Marshall & Ilsley Corporation Location: Shawnee Mission, KS Description: Job Title: Customer Service Rep IJob ID: 929068Location: Shawnee Mission, KS 66216Full/Part Time: Part-TimeRegular/Temporary: Regular Responsibilities PRIMARY FUNCTION: Function as the Bank's primary contact with the public. Work directly with clients, manage a cash drawer, involve the receipt and payment of negotiable instruments, and handle client inquiries or concerns. Recognize situations that suggest a client's need for additional services and refers the client to the appropriate department. BASIC QUALIFICATIONS: 6 months Customer Service Experience Other Information Hours needed Tuesday, Wednesday, Thursday 12-5pm and Every Saturday 7:45-12:15

Job Title: CALL CENTER REPRESENTATIVE Company: The University of Kansas Hospital Location: Kansas City, KS Description: Work among the best. Academic medical centers like The University of Kansas Hospital are at medicine's frontier, providing more options and more hope to our patients. Employees in our administrative positions play a vital role to the success of the organization. Many times, these are the first people that our customers come in contact with, or are the people that our customers rely on to provide directions, medical or financial assistance or confide in for personal needs. As such we value your knowledge and interaction with the customer that enhances their overall experience at our hospital, and makes this a great place to work. The hospital offers very competitive wages and an outstanding benefits package. We are looking for a Call Center Representative to work in the call center of our Data-based Marketing Department. Responsibilities: * Provides rapid and professional response to all physician and consumer inquiries and appointment requests. * Locates appropriate physician/services for callers and connects them to the appropriate staff or conducts pages when needed. * Enters caller demographic information into the database. Job Requirements: * High school diploma or GED is required. An associate's or bachelor's degree is preferred. * Must have excellent phone, communication, and customer service skills. * Exceptional computer skills are required.

Job Title: Customer Service Reps - All Shifts Company: Location: Kansas City, KS Description: We are seeking Customer Service Representatives for daytime (part-time and full-time) and overnight shifts for long-term contract opportunities in Kansas City, MO. In this role, you will maintain daily contact with key client contacts to document and report on status of pending inquiries regarding account problems. In order to be successful in this role, you will need to have: · A positive attitude; · Strong written and oral communication skills; · Good planning and coordination skills with a strong ability to multitask; and, · Ideally, experience within a call center or a help desk environment. Our client is a world leader in financial services that provides a full range of products and services and ranks among the top financial service providers in all of the markets they serve and are the #1 Mutual Fund Company with a 45% market share. We offer our associates access to full Medical, Dental, Vision, Rx Benefits, 401K with match, Employee Discounts, Direct Deposit, Paid Time Earned, Bonuses and access to Training. If you are interested, you can either: · Apply directly to https://www.hirebridge.com/v3/application/applink.aspx?cid=5406&jid=93188 OR · Submit your resume via e-mail to csr- Register to View The WorkPlace Group and our client are Equal Opportunity Employers and are committed to hiring and supporting a diverse workforce. EOE/AA/ M/F/D/V

Job Title: FRENCH BILINGUAL CSR Company: Location: Kansas City, KS Description: A thriving Overland Park company seeks a FRENCH Bilingual Customer Service representative (CSR) to handle inbound calls from our merchants and customers regarding invoice processing, weekly billing, and problem solving, in addition to stuffing directory mail-outs. Requisite Skills: Must have 1-year customer service experience, excellent interpersonal and communication skills, and be able to type 25 words per minute. Knowledge of Microsoft Office is needed, while intermediate experience is preferred. Must be able to work in a team environment as well as independently. Candidate must be up beat, a self-starter; friendly, motivated, detail oriented and has a friendly personality. Duties Include: Respond to client inquiries via phone, fax & email Customer/merchant account set up & maintenance Dispute resolution/process billing errors Accounts payable/receivable research & follow-up Assisting customers and merchants with program procedures Billing & reimbursement audits Testing of new program innovations Identify procedural issues Other general customer & merchant support duties as assigned. Minimum required attributes and skills: ENGLISH/FRENCH BILINGUAL! Computer literate Working knowledge of Microsoft Outlook, Word & Excel Experience with problem identification and solution Critical thinking and analytical skills Excellent written and oral communication skills (In both French and English) Ability to prioritize tasks and meet deadlines Ability to work in team and independent environments Very detail oriented Highly motivated and organized Excellent Interpersonal skills Interdepartmental and customer relationship skills. M-F 8am-5pm PLEASE SEND YOUR RESUME TO Register to View AND FILL OUT AN ONLINE APPLICATION IN ITS ENTIRETY AT STAFFINGKC.COM!

Job Title: Motivated Call Center Manager Company: Location: Kansas City, KS Description: Business needs an experienced Manager to run their Call Center. Will work closely with the business development manager and the production team. Responsibilities: Train, motivate and develop employees in a fast-paced quota driven work environment. Requirements: Strong customer service management experience in a call center environment. Strong presentation and closing skills. Excellent verbal and written communication skills. Motivated self-starter, who can work on own initiative as well as lead. Excellent knowledge of MS Word, Excel, Power Point and e-mail software. For immediate consideration, send e-mail to the following address and place the job title in the subject line: Register to View