Customer Service Jobs in Overland Park, Kansas

Job Title: Customer Care Specialist 10am to 7pm Company: Stivers Staffing Services, Inc. Location: Overland Park, KS Description: Must have 4 years previous customer service experience.Our client in Overland Park, KS is looking for two upper level customer service reps who are naturally friendly to work 10 AM to 7 PM and one Saturday a month from 8AM to 2PM. Approx. 50 to 80 incoming calls per day enrolling people in company programs. Must have good and accurate data entry and spelling skills. Knowledge of Word, Excel and PowerPoint a plus. Patience is a must as this position deals with all types of personalities and must be able to trouble shoot such as helping customer set up the company's program in their computer. Must be able to upsell company products. VERY FAST PACED OFFICE!!! Good clear usage of the English language a must.This is a non smoking environment. (No breaks for smoking during the workday).If you have 4 years of customer service experience, good data entry, typing and spelling skills and will work the 10AM to 7PM shift e-mail your resume as a MS Word attachment to Register to View Refer to job #52380. NO PHONE CALLS- we will contact you via e-mail if you have the qualifications our client is looking for in this fast paced office.Please answer the following questions when responding to this opening:1. Do you have 4 years of recent customer service experience with heavy phones?2. Can you work 10 AM to 7 PM Monday thru Friday?3. Do you have good data entry, spelling and typing skills?You may view all our current openings at www.stivers.com.Excellence in staffing for over 64 years!EOE M/F/D/V

Job Title: Call Center Representative Position Company: Celeritas Technologies Location: Overland Park, KS Description: Call Center Representative Position CeleritasWorks™, LLC is an enterprise-class IT consulting and GIS development company headquartered in Kansas City. In addition to core IT consulting services, Celeritas offers patented and copyrighted web-based solutions for the Underground Damage Prevention marketplace. This position will support the pipeline awareness and damage prevention programs that are managed across the United States.  These efforts fulfill state and federal compliance regulations for the pipeline industry.Qualifications of a successful candidate for this position include:§        A level of knowledge typically gained through a college degree and/ or 3+ years of relevant job experience.§        Possess organizational skills with the ability to prioritize and manage various tasks without losing focus of the end goal.§        The ability to perform under little or no supervision.§        Experience in, and demonstration of, effective written and oral communications with peers and management.§        Moderate to Advanced understanding of various computer programs; i.e. Word, Excel, PowerPoint, Outlook.§        High individual initiative with the willingness to learn additional responsibilities and grow within this position.§        Excellent attendance record required.§        Attention to detail Primary Responsibilities:§        Break down of primary job tasks are: o       60% outbound/ inbound call processing (ability to efficiently and effectively initiate 60+ outbound calls per day)o       30% data management/ entryo       10% basic administrative functions- organizing, sorting, filing, hard copy document processing. §        Standard business hours.

Job Title: Customer Service Representative I - Fayetteville, NC Company: AT&T Location: Overland Park, KS Description: Job Description Customer Service Representative I - Fayetteville, NC-1003995 Description Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity. As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!  WAGE RATE: $9.52-$12.87 Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. GENERAL DUTIES: The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines May sell and provision wireless services, products, features, equipment and accessories May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required Perform over the counter exchanges of customer defective equipment Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation PHYSICAL REQUIREMENTS:  No physical requirements Qualifications Required Qualifications: At least 18 years of age 6 months experience operating a computer in Windows based environment Availability to work a flexible schedule which includes all hours of call center operation TESTS: Applicants will be expected to pass any assessment associated with the position. TRAINING: Classroom training On-the-job training On-line training SPECIAL JOB REQUIREMENTS:  Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills Provisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice. AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce.  EOE/AA/M/F/D/V Job - Customer Service Primary Location - NC-FAYETTEVILLE Schedule - Full-time Employee Status - Regular

Job Title: Customer Service Representatives Company: The Rice Garden Location: Overland Park, KS Description: Tired of serving Burgers & Tacos? Tired of the same old thing? Wok this way to Rice Garden! Now hiring Assistant Managers GENERAL OVERVIEW: Rice Garden is looking for Customer Service Representatives for restaurants located in locations nationwide. We are looking for people who are passionate about customer service, and excellent food quality. PRIMARY RESPONSIBILITIES: Responsible for providing excellent food quality, guest service, associate friendliness, and restaurant cleanliness.

Job Title: Customer Service Representative Company: U-Haul International, Inc Location: Olathe, KS Description: A Customer Service Representative will perform various duties including: levels inspection, cleaning rental equipment, dispensing propane, maintaining the facility and lot in a clean condition, serving customers in person and on the telephone, and using the computer to prepare rental contracts and invoices. Requirements: *Valid drivers license and a good driving record *Ability to operate motor vehicles with both types of transmission (automatic or standard)

Job Title: Customer Service Associate Company: Farmers Insurance Exchange Location: Olathe, KS Description: Job ID: 13692Location: KS - OlatheRelocation Provided: NoneEducation Required: High School DiplomaExperience Required: NonePosition Description: At Farmers, our vision of providing world-class personal insurance and financial solutions is a reality through the on-going dedication and commitment of our employees. Our desire to excel is reflected in our tireless efforts to evaluate and incorporate new technologies and services. Customer Service AssociatesCustomer Service Associates will be trained to handle our customers' first report of claims. Qualifications include a high school diploma or GED and a commitment to outstanding customer service. In addition, you must be able to type 35 wpm and have practical PC workplace experience. Problem solving and excellent verbal and written communication skills are essential. Our preferred candidates must be willing to work flexible schedules including days, evenings, weekends and holidays. EXTRA INCENTIVE PAY FOR BILINGUAL CANDIDATES.Starting Salary is $27,500.Farmers offers an outstanding benefits package including: Our outstanding benefits package includes Base Pay, Short Term Incentive Plan, a 401K plan; a Company funded retirement plan, tuition assistance (including 100% of books), medical, dental and vision insurance.For consideration, please go to www.farmers.com and click on the Careers option to apply.Position Attributes:Enter preferred skills and abilities..

Job Title: Bilingual Customer Service Associate Company: Farmers Insurance Exchange Location: Olathe, KS Description: Job ID: 11937Location: KS - OlatheRelocation Provided: NoneEducation Required: Not IndicatedExperience Required: Not IndicatedPosition Description: At Farmers, our vision of providing world-class personal insurance and financial solutions is a reality through the on-going dedication and commitment of our employees. Our desire to excel is reflected in our tireless efforts to evaluate and incorporate new technologies and services. We have the following opportunities available:Customer Service AssociatesCustomer Service Associates will be trained to handle our customers' first report of claims. Qualifications include a high school diploma or GED and a commitment to outstanding customer service. In addition, you must be able to type 35 wpm and have practical PC workplace experience. Problem solving and excellent verbal and written communication skills are essential. Our preferred candidates must be willing to work flexible schedules including days, evenings, weekends and holidays. EXTRA INCENTIVE PAY FOR BILINGUAL CANDIDATES.Starting Salary is $27,500.Farmers offers an outstanding benefits package including: Our outstanding benefits package includes Base Pay, Short Term Incentive Plan, a 401K plan; a Company funded retirement plan, tuition assistance (including 100% of books), medical, dental and vision insurance..

Job Title: Bilingual Customer Service Associate Company: Farmers Insurance Group, Inc. Location: Olathe, KS Description: At Farmers, our vision of providing world class personal insurance and financial solutions is a reality through the on going dedication and commitment of our employees. Our desire to excel is reflected in our tireless efforts to evaluate and incorporate new technologies and services. We have the following opportunities available:Customer Service AssociatesCustomer Service Associates will be trained to handle our customers' first report of claims. Qualifications include a high school diploma or GED and a commitment to outstanding customer service. In addition, you must be able to type 35 wpm and have practical PC workplace experience. Problem solving and excellent verbal and written communication skills are essential. Our preferred candidates must be willing to work flexible schedules including days, evenings, weekends and holidays. EXTRA INCENTIVE PAY FOR BILINGUAL CANDIDATES.Starting Salary is $27,500.Farmers offers an outstanding benefits package including: Our outstanding benefits package includes Base Pay, Short Term Incentive Plan, a 401K plan; a Company funded retirement plan, tuition assistance (including 100% of books), medical, dental and vision insurance. Position Requirements Responds to customer initiated telephone inquiries by answering inquiries in an inbound Call Center. Obtains initial loss information and initiates claims handling process. Advises insureds/claimants of claims process; handles minor, non questionable liability claims; may authorize rental cars; may handle minor coverage issues and resolve minor complaints which arise during claims handling process. Maintain active adjusters license in states where required.Responsible for timely and accurate completion of customer inquiries. Obtains loss reports from agents, insureds, and claimants and enters into the Customer Restoration Network. Makes assignments under the direction of the Care Center management. Achieve and maintain telephone service level goals. Responds to telephone and written inquiries regarding status of claims assigned. Makes initial contact with insureds and claimants to verify claims information and advise them of the claims process. May arrange drive in and field appointments. Handles minor, undisputed claims on instruction from supervisor. Authorizes rental cars when liability and coverage are not questioned. Within payment authority, may authorize supplements. Promote benefits of cross selling, value added service and increased coverages. Ensure that all customer communication/contact is clearly documented. Performs other duties as assigned.

Job Title: Associate Director, Customer Service Company: T-Mobile USA, Inc. Location: Lenexa, KS Description:   .ugFrame_hj .ugDataCol_hj .ugH1_hj .ugNewH1_hj .ugNoBord_hj .ugLeftLogos_hj .ugRightLogos_hj .ugfont10_hj Whats T-Mobile Customer Service like? Its delivering the best customer experience and enriching peoples lives by solving problems quicklythe way only you can when youre part of a great team. We work together to deliver the best customer solutions, and we celebrate our successes together. At T-Mobile, we dont just talk about company values, we live them. Ready to bring your passion for great solutions to one of our fast-paced customer service centers? Join us now and together we will become Americas most highly regarded service company. Start writing your story. Be part of ours. Associate Director, Customer Service In todays hectic environment filled with constant motion, we at T-Mobile USA pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them. Based in Bellevue, Washington, T-Mobile USA, Inc., is the mobile communications subsidiary of Deutsche Telekom AG (NYSE: DT) and serves more than 30 million customers nationwide. We have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network, and the value of our plans. Position Title: Senior Customer Service Manager (Associate Director)Organization: T-Mobile - Customer CareReports To: General Manager-Customer Care CenterDirect Reports: 5-12Indirect Reports: 600-900 Position Purpose: The Senior Manager is responsible for the deployment of people, processes and activities on a real-time daily basis. This position is responsible to staff, instruct, hire, fire, schedule, lead model, motivate, budget, coach, develop, analyze and organize their Teams so that Customers, Employees and Owners wants and needs are met on the Path to World Class Customer Care. Success would be a result of this position's ability to:* Meet and exceed all of the evaluative and diagnostic measurements.* Lead employees and gain their commitment for the flawless execution of T-Mobile's and Customer Care's Mission, Vision, Values an Initiatives.* Achieve and maintain a significant level of knowledge of customer care center technology, operations and processes, methods and procedures, competitive issues and interdepartmental operations. Responsible and accountable for: Service Excellence Delivery:* Meeting and exceeding their Teams Quality and Customer Satisfaction goals* Creating a supportive environment for the Team Managers and Coaches to solve customers problems* Assessing Team and Individual effectiveness through the use and analysis of available reports and data* Advocating Customer, Employee and Owner philosophy among Teams* Delivering on the GET MORE promise to Customers* Protecting market share and achieving customer retention targets* Ensuring an overall professional manner in which customer inquiries are handled* Working to minimize customer escalationsEmployee Development/Resource Improvement:* Ensuring that employees obtain the appropriate training and support to apply their knowledge and skills on the job, in the desired way, and achieve the desired results* Giving timely and effective employee feedback* Leading and modeling the correct behaviors and asking employees for feedback* Meeting goals and performance standards of up to 6 direct reports including Team Managers and other Administrative StaffEmployee Communication/Motivation:* Fostering an environment where the CCR's are the most important employees* Ongoing and frequent communication of business strategies and results to their direct and indirect employees* Creating and fostering an environment where employees choose to work and achieve their goals* Communicating and educating their employees on competitive activities and appropriate responses* Ensuring effective ongoing formal and informal recognition and reward programsRelationship Management/Teaming* Building solid productive relationships within Team and all support teams* Building productive relationship with PeersProductivity/Value Driver Management* Achieving Team productivity targets* Ensuring adherence to business process and procedures* Resolving operational and interdepartmental problems quickly* Providing timely feedback to the Implementation Manager and General Manager on customer trends, issues and needsFinancial Assurance* Ensuring Teams adherence to credits and adjustments guidelines. Impact to CEO (Customers, Employees, Owners): C-CUSTOMERS: Impacts customers through the quality of service delivered from the center during inbound customer calls and the accuracy of associated service deliveredE-EMPLOYEES Impacts direct and indirect employees through effective communication, skills transfer, support and enablementO-OWNERS; Impacts owners via the success of the Team meet and exceed all Key Performance IndicatorsImpacts owners directly through the Teams ability to retain customersImpacts owners by adhering to the credits and adjustment policyKnowledge and Experience:Strong customer focus and understanding of World Class ServiceSuperior oral and written communication skillsStrong leadership skills with the ability to anticipate, accept, adjust, communicate, coach, and execute changes in a fast paced, dynamic call center environmentStrong time management, organizational and presentation skillsMinimum of 5 years of customer service and call center experience and prefer 2 years wireless experienceMinimum of 4 years Management experience, previous experience managing andSupporting Manager level personnel preferredManaged 300 Employees or more in an inbound environmentBachelor's Degree or equivalent work experience preferredKnowledge of competitive environmentStrong Relationship Management SkillsKnowledge of technological environment of a large call centerKnowledge of Team Manager and Coaches Job and General knowledge of Customer Care Representatives job and processesStrong negotiation skillsAbility to support, and help implement all changes in work environment and experience with project and decision managementAbility to work and operate under pressure, ability to multi-task and effectively set prioritiesExcellent and reliable attendance record; flexibility with regard to working non conventional work hours; some travel requiredMission and Values:This position will support T-Mobile's and Customer Care's Mission, Values, Policies and Procedures The benefits of teamwork What more can you expect? At T-Mobile, its high energy from day one: career growth, personal recognition, and diversity are all part of the mix. Youll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more. At T-Mobile everyone has a voice! We strongly support diversity in the workforce and T-Mobile is an equal opportunity employer (EOE). T-Mobile is a federally registered mark, and the magenta color is a trademark of Deutsche Telekom AG. 2008 T-Mobile USA, Inc.

Job Title: Customer Service Representative-Lenexa KS Company: T-Mobile USA, Inc. Location: Lenexa, KS Description:   .ugFrame_hj .ugDataCol_hj .ugH1_hj .ugNewH1_hj .ugNoBord_hj .ugLeftLogos_hj .ugRightLogos_hj .ugfont10_hj Whats T-Mobile Customer Service like? Its delivering the best customer experience and enriching peoples lives by solving problems quicklythe way only you can when youre part of a great team. We work together to deliver the best customer solutions, and we celebrate our successes together. At T-Mobile, we dont just talk about company values, we live them. Ready to bring your passion for great solutions to one of our fast-paced customer service centers? Join us now and together we will become Americas most highly regarded service company. Start writing your story. Be part of ours. Customer Service Representative-Lenexa KS In todays hectic environment filled with constant motion, we at T-Mobile USA pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them. Based in Bellevue, Washington, T-Mobile USA, Inc., is the mobile communications subsidiary of Deutsche Telekom AG (NYSE: DT) and serves more than 30 million customers nationwide. We have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network, and the value of our plans. Our friendly and knowledgeable Customer Service Reps let their interpersonal skills shine as they resolve a variety of customer inquires such as technical and billing questions for T-Mobile customers across the U.S. In this role you'll be empowered to solve problems independently and make decisions that you consider to be in the customer's best interest. You'll also be able to keep up to date with our ever-evolving technology and translate this information into terms your customers can understand. While you'll have all the training you need to work independently, you'll also enjoy the support of an encouraging team and knowledgeable leaders so at the end of the day, you can feel good about the job that you've done. Plus, you'll also enjoy the incentives and recognition T-Mobile has in place to reward the efforts of your performance and the opportunities for advancement make it perfect for people looking to establish a long-term career with T-Mobile.Minimum Required One year experience in a call center environment, or comparable customer service experienceSix months to one year Customer Service experienceCall center and wireless experience a plusDemonstrated competency in WindowsKeyboarding proficiency and use of automated systemsStellar verbal and written communication skillsStrong problem solving skillsAbility to thrive in a lively working environment and multi-taskThe flexibility to work weekends and other varied shifts as assignedEducation Minimum RequiredHigh School Diploma/GED Based in Bellevue, Washington, T-Mobile USA, Inc. is a subsidiary of Deutsche Telekom AG (NYSE: DT) and one of the nation's leading companies in mobile communications. We serve more than 30 million customers nationwide and have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network and the value of our plans. At T-Mobile, we pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them.You can also expect that it will be high energy from day one at T-Mobile: career growth, personal recognition, and diversity are all part of the mix. You'll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more. The benefits of teamwork What more can you expect? At T-Mobile, its high energy from day one: career growth, personal recognition, and diversity are all part of the mix. Youll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more. At T-Mobile everyone has a voice! We strongly support diversity in the workforce and T-Mobile is an equal opportunity employer (EOE). T-Mobile is a federally registered mark, and the magenta color is a trademark of Deutsche Telekom AG. 2008 T-Mobile USA, Inc.